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Reviews of Taj Fisherman's Cove Resort & Spa, Chennai

5 out of 5
Taj Fisherman's Cove Resort & Spa, Chennai
Covelong Beach, Kancheepuram Dist., Chennai, Tamil Nadu

Reviews

8.4

Very Good

Rating 10 - Excellent. 120 out of 238 reviews" "
Rating 8 - Good. 67 out of 238 reviews" "
Rating 6 - Okay. 34 out of 238 reviews" "
Rating 4 - Poor. 8 out of 238 reviews" "
Rating 2 - Terrible. 9 out of 238 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

NEEL KUMAR

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
room service and reception staff service was poor. didn't seem to understand simple english statements. and generally level of service from front of house was terrible.
Stayed 4 nights in Mar 2024

6/10 Okay

Hari

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

DARPAN KOLLEGAL

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service, old property.
The experience was great but property is a old and it is visible everywere including flooring of the room, various systems, locks, plumbing...etc That said, the service and hospitality is unbeatable!
Stayed 2 nights in Jan 2024

10/10 Excellent

Sundararajan

Stayed 2 nights in Jan 2024

6/10 Okay

Seema

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We had a lovely time and service is good and attentive. The views at beach side restaurants are amazing. That said this is no longer deserving of a five star rating in India and is not a good value for the enormous price we paid for 4 rooms for 3 nights(Granted we booked at peak holiday times but we noticed that resorts closer to Mahabalipuram are much more updated and modern for similar price)
Stayed 3 nights in Dec 2023

8/10 Good

Sanath

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Philip

Traveled with family
A friendly atmosphere at the hotel made it comfortable However not providing hand rails for climbing steps was surprising.Old people are greatly inconvenienced by this
Stayed 3 nights in Dec 2023

10/10 Excellent

Gaurav

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Vishnu

Stayed 1 night in Nov 2023

6/10 Okay

APPIAH

Traveled with pets
I had stayed at a supposedly renovated Garden Block ground floor room on 22 Nov 2023. Despite the renovation, the bathroom was in terrible condition. The toilet flush did not work properly and while having a shower I was standing ankle deep in soapy water since it was not properly draining. The auto-close function of the main door was barely working and I had to pull it shut each time to ensure it was locked. The door did not look as though it had been polished during the renovation and even looked chipped in one place. My neighbour's room door camera faceplate was hanging from its base unit. The furniture in the coffee shop had damaged and peeling woodwork and the upholstery was stained and faded. I have been a guest at Fisherman's Cove for many years and they have to get their act together if I have to go back again.
Stayed 1 night in Nov 2023
Response from Ritesh Choudhary on Dec 3, 2023
Dear Mr. Appiah Greetings from the Splendid Shores of The Taj Fisherman’s Cove Resort & Spa. It is our sincere endeavour to ensure that our guests enjoy a memorable experience with heighten levels of hygiene, safety and sanitation. In this instance, please accept my sincere apologies for your experiences at the hotel. Based on your constructive comments around check-in process & bathroom functionality, we have taken your feedback with our concerned colleagues and reinforced the required procedure changes and training as a permanent corrective measure. We are also scheduled to add few more buggies which certainly augment the mobility within the hotel. Guest feedback has been an integral part of our learning curve and I am grateful to you for reaching out to us and sharing your experience and giving us an opportunity to further improve and enhance our internal processes to ensure we meet the expectations of our guests. I would request you to kindly treat this experience as an aberration and give us another opportunity to be of value to you. Assuring you of best of attention and care at all times, look forward to welcoming you back to The Taj Fisherman’s Cove soon. Warm Regards, Ritesh Choudhary General Manager Taj Fisherman’s Cove Resort & Spa Covelong Beach Kancheepuram District 603 112 Tamil Nadu, India

6/10 Okay

Dushyant

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Front desk Allan not competent. His communication skills are all time low. He should not be allowed to handle front desk as it may harm the image of the rest of the employees who work there sincerely. This is based on my personal experience i had with him on 17th Nov 2023 while occupying room 119. Rest is upto the management
Stayed 1 night in Nov 2023
Response from Ritesh Choudhary on Nov 18, 2023
Dear Mr. DushyantGreetings from the Splendid Shores of The Taj Fisherman’s Cove Resort & Spa. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavour to ensure that our guests enjoy a memorable experience with heighten levels of hygiene, sanitation and physical distancing. In this instance if there has been a deviation, please accept my sincere apologies and I have taken this up with our concerned colleagues and reinforced the required process changes and training as a permanent corrective measure.Guest feedback has been an integral part of our learning curve and I am grateful to you for reaching out to us and sharing your experience and giving us an opportunity to further improve and enhance our internal processes to ensure we meet the expectations of our guests.I would request you to kindly treat this experience as an aberration and give us another opportunity to be of value to you.Assuring you of best of attention and care at all times, look forward to welcoming you back to The Taj Fisherman’s Cove soon.Warm regards, Ritesh ChoudharyGeneral ManagerTaj Fisherman’s Cove Resort & SpaCovelong BeachKancheepuram District 603 112 Tamil Nadu, India

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a real bad stay. I think we deserve a complimentary two night stay to make up for this.
Stayed 2 nights in Nov 2023
Response from Ritesh Choudhary on Nov 18, 2023
Dear Sharon Greetings from the Splendid Shores of The Taj Fisherman’s Cove Resort & Spa. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavour to ensure that our guests enjoy a memorable experience with heighten levels of hygiene, sanitation and physical distancing. In this instance if there has been a deviation, please accept my sincere apologies and I have taken this up with our concerned colleagues and reinforced the required process changes and training as a permanent corrective measure.Guest feedback has been an integral part of our learning curve and I am grateful to you for reaching out to us and sharing your experience and giving us an opportunity to further improve and enhance our internal processes to ensure we meet the expectations of our guests.I would request you to kindly treat this experience as an aberration and give us another opportunity to be of value to you.Assuring you of best of attention and care at all times, look forward to welcoming you back to The Taj Fisherman’s Cove soon.Warm regards, Ritesh ChoudharyGeneral ManagerTaj Fisherman’s Cove Resort & SpaCovelong BeachKancheepuram District 603 112 Tamil Nadu, India

2/10 Terrible

Venkatachalam

Traveled with family
Disliked: Staff & service, property conditions & facilities
We stayed here for 6 nights, the service was terrible and not upto expectations at all.
Stayed 4 nights in Nov 2023
Response from Ritesh Choudhary on Nov 18, 2023
Dear Mr. VenkatachalamGreetings from the Splendid Shores of The Taj Fisherman’s Cove Resort & Spa. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavour to ensure that our guests enjoy a memorable experience with heighten levels of hygiene, sanitation and physical distancing. In this instance if there has been a deviation, please accept my sincere apologies and I have taken this up with our concerned colleagues and reinforced the required process changes and training as a permanent corrective measure.Guest feedback has been an integral part of our learning curve and I am grateful to you for reaching out to us and sharing your experience and giving us an opportunity to further improve and enhance our internal processes to ensure we meet the expectations of our guests.I would request you to kindly treat this experience as an aberration and give us another opportunity to be of value to you.Assuring you of best of attention and care at all times, look forward to welcoming you back to The Taj Fisherman’s Cove soon.Warm regards, Ritesh ChoudharyGeneral ManagerTaj Fisherman’s Cove Resort & SpaCovelong BeachKancheepuram District 603 112 Tamil Nadu, India

2/10 Terrible

Thotapalli

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stinky bathrooms , worn out towels , beds with deep indentations and no support . Reckless staff.(Didn’t even bother returning my drivers license after ID check) and hasn’t called back despite numerous calls to the hotel .
Stayed 1 night in Nov 2023
Response from Ritesh Choudhary on Nov 18, 2023
Dear Mr. ThotapalliGreetings from the Splendid Shores of The Taj Fisherman’s Cove Resort & Spa. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavour to ensure that our guests enjoy a memorable experience with heighten levels of hygiene, sanitation and physical distancing. In this instance if there has been a deviation, please accept my sincere apologies and I have taken this up with our concerned colleagues and reinforced the required process changes and training as a permanent corrective measure.Guest feedback has been an integral part of our learning curve and I am grateful to you for reaching out to us and sharing your experience and giving us an opportunity to further improve and enhance our internal processes to ensure we meet the expectations of our guests.I would request you to kindly treat this experience as an aberration and give us another opportunity to be of value to you.Assuring you of best of attention and care at all times, look forward to welcoming you back to The Taj Fisherman’s Cove soon.Warm regards, Ritesh ChoudharyGeneral ManagerTaj Fisherman’s Cove Resort & SpaCovelong BeachKancheepuram District 603 112 Tamil Nadu, India

6/10 Okay

Sriram

Stayed 2 nights in Oct 2023
Response from Ritesh Choudhary on Nov 18, 2023
Dear Mr. SriramGreetings from the Splendid Shores of The Taj Fisherman’s Cove Resort & Spa. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavour to ensure that our guests enjoy a memorable experience with heighten levels of hygiene, sanitation and physical distancing. In this instance if there has been a deviation, please accept my sincere apologies and I have taken this up with our concerned colleagues and reinforced the required process changes and training as a permanent corrective measure.Guest feedback has been an integral part of our learning curve and I am grateful to you for reaching out to us and sharing your experience and giving us an opportunity to further improve and enhance our internal processes to ensure we meet the expectations of our guests.I would request you to kindly treat this experience as an aberration and give us another opportunity to be of value to you.Assuring you of best of attention and care at all times, look forward to welcoming you back to The Taj Fisherman’s Cove soon.Warm regards, Ritesh ChoudharyGeneral ManagerTaj Fisherman’s Cove Resort & SpaCovelong BeachKancheepuram District 603 112 Tamil Nadu, India

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Luxury, comfort, cleanliness, service, excellent food.
Stayed 3 nights in Sep 2023
Response from Ritesh Choudhary on Sep 11, 2023
Dear GuestGreetings from the Splendid Shores of The Taj Fisherman’s Cove Resort & Spa. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavour to ensure that our guests enjoy a memorable experience with heighten levels of hygiene, sanitation and physical distancing, we are delighted to know that you had a wonderful stay with us.Thank you for noticing the small touches that we had created and we really appreciate your comments regarding our colleagues who have shown sincere care in providing a memorable experience.We are very happy and delighted that we were able to create the pleasant experiences and make a difference to your stay. Your appreciation has been shared with the team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Taj Fisherman’s Cove soon.Warm regards, Ritesh ChoudharyGeneral ManagerTaj Fisherman’s Cove Resort & SpaCovelong BeachKancheepuram District 603 112 Tamil Nadu, India

8/10 Good

Rajesh

Traveled with family and small children, Traveled with family
Liked: Amenities
The location of the property was fantastic! But the property is a bit dated and the service in the restaurant was slow when ordering a la carte off the menu! The days they had a buffet was fabulous!
Stayed 3 nights in Aug 2023

10/10 Excellent

Thirunavukkarasu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had an amazing, peaceful stay at the resort. Everyone was kind and accomodating, especially the chefs, given our kid has good allergies
Stayed 3 nights in Aug 2023
Response from Ritesh Choudhary on Aug 21, 2023
Dear Mr. ThirunavukkarasuGreetings from the Splendid Shores of The Taj Fisherman’s Cove Resort & Spa. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavour to ensure that our guests enjoy a memorable experience with heighten levels of hygiene, sanitation and physical distancing, we are delighted to know that you had a wonderful stay with us.Thank you for noticing the small touches that we had created and we really appreciate your comments regarding our colleagues who have shown sincere care in providing a memorable experience.We are very happy and delighted that we were able to create the pleasant experiences and make a difference to your stay. Your appreciation has been shared with the team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Taj Fisherman’s Cove soon.Warm regards, Ritesh ChoudharyGeneral ManagerTaj Fisherman’s Cove Resort & SpaCovelong BeachKancheepuram District 603 112 Tamil Nadu, India

10/10 Excellent

Shivakumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beach front property with a very quiet beach with absolutely no crowd. The cottages were sea facing and very comfortable. Shower was luxurious. Room service was excellent. Just a short walk to the beach. Staff use a golf cart to transport people around the property. Food was fantastic both dinner and a breakfast buffet. Coffee was too milky for our likes. There was always a lifeguard or staff present when we were swimming in the beach!
Stayed 1 night in Jul 2023

8/10 Good

Samuel

Liked: Cleanliness, staff & service
Hitesh, Atish, and the entire staff are excellent. The service at the property is terrific. This property has tremendous potential while we enjoyed it, would love to see some much-needed renovations. We will return nonetheless.
Stayed 2 nights in Jul 2023

10/10 Excellent

Murali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent condition and courteous staff.
Stayed 1 night in Jul 2023

6/10 Okay

Bala

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2023

10/10 Excellent

yogendra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was extraordinary with the usual Tata taj hospitality to anyone and everyone a great place with great staff and food
Stayed 1 night in Apr 2023

10/10 Excellent

Hamzah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

rajeev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Lea

Stayed 3 nights in Feb 2023

10/10 Excellent

Ashok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We simply love this place. I am stock trader and my business went on seamlessly with good internet and absolute silence.
Stayed 1 night in Feb 2023

8/10 Good

Arun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

6/10 Okay

Ashok

Traveled with family
Liked: Staff & service
Stayed 3 nights in Dec 2022

6/10 Okay

Ashok

Traveled with family
The aged workhorse
You will feel bad writing some of the reviews, as you always felt part of the brand, family... This is one such review. Taj has been the epitome of services and the last 25 odd years I have been traveling to diff Taj properties. The idea was to have a family get together and for the price we had paid, we had great expectations. Turned out to be disappointment. While staff were courteous with signature Taj service, some areas were far below expectations. The food was without soul. As a chef and adored Taj for years, the food lacked any innovation, surprise, or passion. You could predict what the lunch and dinner menu will be after one look at breakfast and vice versa. Whiie the staff were good the food was a major disappointment. The wait time for any room service ( had aged parents) was 40 odd minutes or more.The property was how I had seen 20 years ago, lacking the newness be it technology or the construction.The room didn't have enough towels, the water leakage/seeping in the open shower, very poor lighting making it difficult to look for rooms in the night. The spa service was good and so was the staff.The staff felt overworked and stressed out and tired though they tried to put a brave front. We all have learned from Taj service/food/ so much and would go down as one of the below expectations property as far as Taj Is concerned.Tried speaking to the Exec chef and the General manager. The chef was busy while I was talking and not sure whether he got it.Not worth the price
Stayed 3 nights in Dec 2022

10/10 Excellent

Vinay

Traveled with partner
Though brief, enjoyed our stay!

8/10 Good

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Mohandas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is admirable. The bathroom flooring need to be made more user friendly for senior citizens.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome property & excellent service
Stayed 1 night in Oct 2022

10/10 Excellent

Shirin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Fantastic experience.
Stayed 2 nights in Sep 2022

10/10 Excellent

Sridhar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very casual
Stayed 2 nights in Jul 2022

10/10 Excellent

Rahuraj

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Location and amenities awesome and you must spend 2 nights here to fully explore the resort and have a bit of fun. Beach area is awesome too and bay view restaurant is a good place to dine in too, but dining in during the day time rather than night would be better! I would recommend to my family and friends for sure!
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Samuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
WHAT WE LOVED: THE STAFF The entire staff of this property gets an A for a terrific job. The front desk staff, all of the staff at all of the restaurants, housekeeping, the pool attendants, the beach attendants, the drivers and the entire staff gets an A for a job well done. The staff of this facility are humble, kind, attentive and overall excellent and their jobs. The food at the facility was also pretty good. WHAT WE LIKE TO SEE IMPROVED: THE PHYSICAL FACILITY. The Facility is in desperate need of a facelift. Physically, this resort needs to shut down for a year for a complete renovation. The overall buildings and all of the rooms need to be renovated. There is much potential in this property however the physical facility itself is in dire need of a complete overhaul. The pool and its general surroundings is dilapidated. All of the pool furniture needs to be replace with modern functional furniture’s. The pool itself needs to be redone and all of the structures including the swim up bar needs to be refurbished. Swim up bar rarely has anything to drink and the staff needs to go inside for simple drinks that is ordered, even a simple beer. The rooms need a total makeover especially the bathrooms which smells terrible in the mornings. The housekeeping staff are terrific they would come in, in the morning when we complained about the awful smell coming from the bathrooms and they would spray chemicals, but this was a temporary fix.
Stayed 14 nights in Jun 2022

10/10 Excellent

anita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hammocks are available to use only for those who rent villas and not for the rest of the hotel guests.
Stayed 1 night in Jun 2022

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean and the staff were friendly and very helpful. We loved the beach. Definitely recommend it.
Stayed 1 night in Jun 2022

10/10 Excellent

Raj

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Family friendly place.
Stayed 2 nights in Jun 2022

10/10 Excellent

RALPH

Stayed 1 night in May 2022

10/10 Excellent

NAVEEN RAJ

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

RAJENDRAN

Stayed 1 night in May 2022

10/10 Excellent

Shivani

Stayed 2 nights in Apr 2022

8/10 Good

Gopinath

Stayed 1 night in Apr 2022

8/10 Good

Sheela

Stayed 1 night in Apr 2022

8/10 Good

Nirup

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2022