Ratings based on 158 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from London

Opulent, gracious hotel

Posted Mar 5, 2017
Pros: Everything
Location: The hotel is the only one in Chennai located on the ocean. Chennai is a huge metropolis. It's takes 15 - 25 minutes to go anywhere by auto rickshaw.
The experience of staying at the Leela Palace is unique. We stayed here for 8 nights. Above a certain star rating, hotels in India serve as sanctuaries from the frenetic, turbo-driven, high octane energy outside their gates. The Leela Palace understands that even the most intrepid, culturally voracious Europeans can only manage limited exposure to 'real Indian' life. The tranquil, gracious respite provided by this hotel (Leela Palace) warrants a 6 star rating. The subtlety of the offering here is truly impressive. Attentive yet unobtrusive, opulent without being vulgar, warm and friendly at precisely the right distance. Our sea view room overlooking the Bay of Bengal was splendid. The detail of design and the consistently high quality of materials (marble, teak, silk) is truly palatial. Breakfast is deliciously scrumptious and the Spectra restaurant serves an international cuisine of European, Indian, Chinese and Japanese foods. Fine dining of the highest calibre is provided in the Indian and Chinese restaurants. Staff at every level have been trained to a standard of helpfulness, courtesy and politeness I have yet to experience in a European five star hotel. The landscaped swimming pool area is large, the loungers are solid and comfortable, the towels huge and generous. Frangipani trees encircle the pool. If you are traveling to Chennai and can afford staying in a five star hotel, this is the one to visit.
Comment from Hotel Management
Mar 25, 2017 by General Manager, Hotel Management
Dear Guest, Greetings from The Leela Palace, Chennai. Thank you for taking the time to write such positive comments. Your appreciation about the Hotel is very encouraging and a great source of motivation for all of us. We all graciously await your return to The Leela Palace Chennai in the not too distant future. Warmly, KM Chengappa, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from vadodara

Good Hotel , very good food

Posted Jan 15, 2017
We planned a unplanned trip to a Leela and we had fantabulous experience at Leela. Food specially is to die for .
Comment from Hotel Management
Jan 19, 2017 by KM Chengappa, Hotel Management
Dear Guest, Greetings from The Leela Palace, Chennai. Thank you for taking the time to write such positive comments. Your appreciation about the Hotel is very encouraging and a great source of motivation for all of us. We all graciously await your return to The Leela Palace Chennai in the not too distant future. Warmly, KM Chengappa, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne australia

Delightful

Posted Jan 15, 2017
Pros: The breakfast buffet is amazing! All food we had at the hotel was fantastic The warm service The spa was excellent
Location: Very easy to get a taxi to take you to local attractions.The concierge are very helfupful in this regard, and anything for that matter!
We had a delightful time at The Lela in chennai. The hotel building, furnishings and art are lovely. The rooms are large and very comfortable with everything you need. The team members at the concieriege and in the restaurants were very warm and worked hard to ensure we had every need met. The gym is excellent as is the day spa and the pool area was very nice too. We stayed for 3 nights and then came back for another 5. Highly recommend.
Comment from Hotel Management
Jan 19, 2017 by KM Chengappa, Hotel Management
Dear Guest, Greetings from The Leela Palace, Chennai. Thank you for taking the time to write such positive comments. Your appreciation about the Hotel is very encouraging and a great source of motivation for all of us. We all graciously await your return to The Leela Palace Chennai in the not too distant future. Warmly, KM Chengappa, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dhaka, Bangladesh

Posted Jan 9, 2017
Overall hotel is very nice, only they should provide Free WiFi's facility with Room rate
Comment from Hotel Management
Jan 19, 2017 by KM Chengappa, Hotel Management
Dear Guest, Greetings from The Leela Palace, Chennai. Thank you for taking the time to write such positive comments. Your appreciation about the Hotel is very encouraging and a great source of motivation for all of us. We all graciously await your return to The Leela Palace Chennai in the not too distant future. Warmly, KM Chengappa, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from londo

A safe haven in Chennai

Posted Jan 4, 2017
The moment we stepped into the hotel, we felt special and well looked after. The staff were so friendly and accommodating and so helpful with our queries. The food there was delicious and I looked forward to my masala dosa every morning. The kids aged 10, 8 and 4 absolutely loved the experience. The swimming pool was great - would be nice if heated over the winter period. We look forward to visiting again.
Comment from Hotel Management
Jan 19, 2017 by KM Chengappa, Hotel Management
Dear Guest, Greetings from The Leela Palace, Chennai. Thank you for taking the time to write such positive comments. Your appreciation about the Hotel is very encouraging and a great source of motivation for all of us. We all graciously await your return to The Leela Palace Chennai in the not too distant future. Warmly, KM Chengappa, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Gold Coast, Australia

A Hotel on a League of its Own!

Posted Dec 24, 2016 on Wotif
This place is truly a palace and they treat their guests like royalty. The service is exceptional and nothing like what I have experienced in my recent travels to 12 other Asian countries. Honestly, I can't sing enough praises about the Leela Palace. In particular, I would like to mention the front desk manager, Mr Ansul Sanwal, he really went out of his way to connect with us and make us feel very welcome and special. We will definitely be back and I will sing its praises to anyone I meet! Thank you!!
Comment from Hotel Management
Jan 19, 2017 by KM Chengappa, Hotel Management
Dear Guest, Greetings from The Leela Palace, Chennai. Thank you for taking the time to write such positive comments. Your appreciation about the Hotel is very encouraging and a great source of motivation for all of us. We all graciously await your return to The Leela Palace Chennai in the not too distant future. Warmly, KM Chengappa, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very welcoming, great service, comfort and food.

Posted Dec 23, 2016
Loved every minute of my stay, food great and well organized and courteous staff and concierge. Can't fault it.
Comment from Hotel Management
Jan 19, 2017 by KM Chengappa, Hotel Management
Dear Guest, Greetings from The Leela Palace, Chennai. Thank you for taking the time to write such positive comments. Your appreciation about the Hotel is very encouraging and a great source of motivation for all of us. We all graciously await your return to The Leela Palace Chennai in the not too distant future. Warmly, KM Chengappa, General Manager
4 out of 5
by A verified traveler

Posted Dec 21, 2016 on Hotels
The hotels interior and exterior was amazingly made, one of the best 5star hotels look wise. the service was alright, not a 5 start. we had lunch buffet and breakfast , I think for what was give, it was overpriced.
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Dear Guest, Greetings from The Leela Palace, Chennai. Thank you for taking the time to write such positive comments. Your appreciation about the Hotel is very encouraging and a great source of motivation for all of us. We all graciously await your return to The Leela Palace Chennai in the not too distant future. Warmly, KM Chengappa, General Manager
4 out of 5
by A verified traveler

Beautiful hotel but slow restaurant service

Posted Dec 15, 2016 on Hotels
Beautiful hotel that suffers far less than other establishments in the area during the cyclone that hit the Chennai region. The rooms are great: spacious, well appointed and well serviced. Four free bottles of water per day was a nice touch. Room service was quick and accurate. The only negative I had was the speed of service in the main restaurant. Staff often seemed disinterested in serving and acted as if they were always busy with a more important task.
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Dear Guest, Greetings from The Leela Palace, Chennai. Thank you for taking the time to write such positive comments. Your appreciation about the Hotel is very encouraging and a great source of motivation for all of us. We have also taken a note of the delay in service and tthe same would be taken up with the respective team members.We all graciously await your return to The Leela Palace Chennai in the not too distant future. Warmly, KM Chengappa, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted Dec 4, 2016
Beautiful hotel in the heart of Chennai. I Literally felt like I was in a palace!
Comment from Hotel Management
Dec 16, 2016 by KM Chengappa, Hotel Management
Dear Guest, Greetings from The Leela Palace, Chennai. Thank you for taking the time to write such positive comments. Your appreciation about the Hotel is very encouraging and a great source of motivation for all of us. We all graciously await your return to The Leela Palace Chennai in the not too distant future. Warmly, KM Chengappa, General Manager