Ratings based on 168 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut USA

Just Lovely!

Posted Apr 27, 2017
Great location with airport transport. Breakfast was bountiful! Rooms were clean and spacious with Mini bar coffee maker and hair dryer. Roof top pool resteraunt and bar were amazing with a Daily Happy Hour! aC and Wifi!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Delhi

Great hotel esp for a single woman traveler

Posted Apr 8, 2017
Had a great experience. I was travelling and staying here alone. Got a comfortable room near the elevator. Quick check-in and checkout. The room was very comfortable, as was the breakfast. Would definitely stay here again.
Comment from Hotel Management
Apr 14, 2017 by Deeparaj Samuel, Hotel Management
Dear Guest, Vanakkam! Thank you for taking the time to write a review on us. We are completely delighted with your comments. We are very glad to know you were pleased with the hotel overall and I am happy that my team was able to offer you the best of service. It is of great importance to us when a guest takes time to let us know about our product and service which you recently experienced. It is only in this way that we are able to step back from our day to day operations and look at any comments-both constructive and positive. Your patronage to The Raintree St.Mary’s Road is extremely important to us and I look forward to welcoming you back to our hotel on your next trip to Chennai
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2017
Good Hotel with decent experience. Very courteous staff.
Comment from Hotel Management
Apr 4, 2017 by Deeparaj Samuel, Hotel Management
Dear Guest, Vanakkam! Thank you for taking the time to write a review on us. We are completely delighted with your comments. We are very glad to know you were pleased with the hotel overall and I am happy that my team was able to offer you the best of service. We look forward to welcoming you again at The Raintree, St.Mary’s Road, Chennai. Best Regards, Deeparaj Samuel
2 out of 5
by A verified traveler from Boston, MA

Decent hotel and facilities with inept staff.

Posted Mar 9, 2017
Pros: The location is good, and the room/facilities are good. The service at the rooftop restaurant was thankfully better than the rest.
Cons: Staff service. These guys really need professional training.
I stayed at the Raintree hotel with my wife and a few friends for a couple of nights. While the room and facilities were modern and clean, we were left highly disappointed with the level of service here. The staff were are smiles at check-in, but things started to go downhill from there. Room service requests took unbearably long to be met. The staff begin to respond to our reminders in passive-aggressive fashion. No efforts were made to accommodate seemingly reasonable requests (such as switching the breakfast allowance from our room to our friends', since we did not use ours).
Comment from Hotel Management
Mar 14, 2017 by Deeparaj Samuel, Hotel Management
Dear Guest, Vanakkam! Thank you for choosing to stay at The Raintree St. Mary’s Road, Chennai. Please accept my sincere apologies for the inconvenience caused to you and I understand that you were unhappy with our room service. I would request for more details on your experience so that the necessary corrective action can be initiated. We look forward to welcoming you again at The Raintree, St.Mary’s Road, Chennai. Best Regards, Deeparaj Samuel
2 out of 5
by A verified traveler

Nice hotel, horrible service

Posted Mar 9, 2017
Pros: Bar side pool.
Cons: Train the staff to treat guests well.
I stayed at Raintree with a few friends and while the facilities are great, the staff were rude and unaccommodating. I have two words to describe their attitude towards us - 'passive aggressive'. I was told this is a 5 star hotel. I can hardly believe that. Had a disappointing time because of the service. Facilities are great. Food is overpriced.
Comment from Hotel Management
Mar 14, 2017 by Deeparaj Samuel, Hotel Management
Dear Guest, Vanakkam! Thank you for choosing to stay at The Raintree St. Mary’s Road, Chennai. Please accept my sincere apologies for the inconvenience caused to you and I understand that you were unhappy with our service. I would request for more details on your experience so that the necessary corrective action can be initiated. We look forward to welcoming you again at The Raintree, St.Mary’s Road, Chennai. Best Regards, Deeparaj Samuel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2017
Great experience. Really good hotel with very professional and friendly staff. They are more than willing to go the extra mile to ensure a pleasant stay.
Comment from Hotel Management
Mar 14, 2017 by Deeparaj Samuel, Hotel Management
Dear Guest, Vanakkam! Thank you for choosing to stay at The Raintree St. Mary’s Road, Chennai and for sharing your wonderful feedback with us. We truly are delighted to know that you had a pleasant stay and we were able to meet and exceed your expectations with our hospitality and services. Your encouraging comments have been shared with the entire team and we look forward to welcoming you again at The Raintree, St.Mary’s Road, Chennai. Best Regards, Deeparaj Samuel
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent value

Posted Feb 15, 2017
Great food Great central location Very easy to get to
Comment from Hotel Management
Feb 18, 2017 by fom, Hotel Management
Dear Guest, Vanakkam! Thank you for choosing to stay at The Raintree St. Mary’s Road, Chennai and for sharing your wonderful feedback with us. We truly are delighted to know that you had a pleasant stay and we were able to meet and exceed your expectations with our hospitality and services. Your encouraging comments have been shared with the entire team and we look forward to welcoming you again at The Raintree, St.Mary’s Road, Chennai. Best Regards, Deeparaj Samuel
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

amazing experience

Posted Feb 13, 2017
Pros: food, staff especially the restaurant, location
Cons: the shower in the rooms is hard to open from inside, it lacks a handle to pull it open. no place to hang a hand towel.
this hotel had great staff, amazing food and the best location in the city... just loved it.
Comment from Hotel Management
Feb 18, 2017 by fom, Hotel Management
Dear Mr. Mani, Vanakkam! Thank you for taking the time to write a review on us. We are completely delighted with your comments. We are very glad to know you were pleased with the hotel overall and I am happy that my team was able to offer you the best of service. We look forward to welcoming you again at The Raintree, St.Mary’s Road, Chennai. Best Regards, Deeparaj Samuel
4 out of 5
by A verified traveler

Posted Dec 9, 2016 on Hotels
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Dear Guest, Vanakkam! Thank you for taking the time to write a review on us. We are completely delighted with your comments. We are very glad to know you were pleased with the hotel overall and I am happy that my team was able to offer you the best of service. We look forward to welcoming you again at The Raintree, St.Mary’s Road, Chennai. Best Regards, Deeparaj Samuel
5 out of 5
by A verified traveler

Luxury at less than $100

Posted Dec 7, 2016 on Hotels
I stayed one night. The room was large and very well designed. The bed was so comfortable that i fel asleep much ealrier than usua Tlhere was a view of trees and green, rare commodities in Chennai. The neighborhood is leafy but the sidewalks and streets are not in great condition. Many shops and bakeries within walking distance, including a good bookstore, Crossword. Breakfast buffet was large and varied with extras like dried fruits and waffles or pancakes or omelettes cooked to order. I ate a large enough breakfast that I easily skipped lunch.
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Dear Guest, Vanakkam! Thank you for choosing to stay at The Raintree St. Mary’s Road, Chennai and for sharing your wonderful feedback with us. We truly are delighted to know that you had a pleasant stay and we were able to meet and exceed your expectations with our hospitality and services. Your encouraging comments have been shared with the entire team and we look forward to welcoming you again at The Raintree, St.Mary’s Road, Chennai. Best Regards, Deeparaj Samuel