Ratings based on 57 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Excellent hotel

Posted Dec 6, 2016
Pros: The staff was always pleasant and willing to please. They were very helpful in getting us to the hotel where we booked into our cruise.
Cons: better knowledge of tours we could have taken in Chennai
Location: see above
We stayed at the Raintree as a way to catch up after a 20 hour flight from Canada. We chose it because it was small and half way between the airport and cruiseport. It was also billed as quiet, which is true, considering the rest of Chennai! The hotel is lovely, with good food and amenities. It was tastefully decorated, and my room was a decent size with a comfortable bed. All in all, a good choice.
Comment from Hotel Management
Dec 29, 2016 by Front Office Manager, Hotel Management
Dear Guest, Vanakkam! Thank you for taking a moment to share your experience. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at the hotel we thank you for your business and we hope to see you again when your travels bring you back to the area Best Regards, Deeparaj Samuel
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to city center and shopping

Posted Sep 29, 2016
Pros: Service
Cons: Shower
Location: Location is fantastic and close to the city center
This hotel is 4 star and not five star. Room is modest in size and shower is small with low water pressure. However, the cost is on the lower side. The staff are exceptional and free drink during happy hour is nice. Hotel needs some updating. Overall, value for money.
Comment from Hotel Management
Sep 29, 2016 by Deeparaj Samuel, Hotel Management
Dear Guest, Vanakkam! Thank you for choosing to stay at The Raintree St. Mary’s Road, Chennai and for sharing your feedback with us. With regards to your mentions, we have discussed your feedback in detail with the concerned Heads of Departments and the necessary corrective measures have been initiated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Centrally located with exceptional staff

Posted Sep 23, 2016
This is value for money hotel with all the facilities similar to Anerican Chain but at a lower price. Staff r exceptionally helpful. Breakfast spread is acceptable. Shower head is reasonable but not large and water force can be improved. Bed is comfortable but the room is a tad bit small. However, value proposition is unbeatable.
Comment from Hotel Management
Sep 26, 2016 by fom@raintreehotels.com, Hotel Management
Dear Guest, Vanakkam! Thank you for choosing to stay at The Raintree St. Mary’s Road, Chennai and for sharing your wonderful feedback with us. With regards to your mentions, we have discussed your feedback in detail with the concerned Heads of Departments and the necessary corrective measures have been initiated. Best Regards, Deeparaj Samuel
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service and great good

Posted Jul 17, 2016
It was a comfortable stay, nice location and excellent staff
Comment from Hotel Management
Sep 2, 2016 by Deeparaj Samuel, Hotel Management
Thank you for taking the time to write a review on us. We are completely delighted with your comments. We are very glad to know you were pleased with the hotel overall and I am happy that my team was able to offer you the best of service. We look forward to welcoming you again at The Raintree, St.Mary’s Road, Chennai.
5 out of 5
Recommended
for Everyone
by A verified traveler

Stylish, well located, helpful staff, good food

Posted May 27, 2016
Pros: Recommend half board package
Stylish, well located, helpful staff, good food (3 restaurant options), good value, good facilities : )
Comment from Hotel Management
Jun 13, 2016 by Ajay Sharma, Hotel Management
Dear Guest, Thank you for staying with us and glad to know that you enjoyed your stay with us. We look forward to welcoming you back soon. Have a great day !
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in great location

Posted Feb 1, 2016
Pros: Location, overall feel, staff
Location: Walking, shopping, relaxing
Beautiful room, quiet, excellent staff, very good breakfast, good roof terrace
Comment from Hotel Management
Mar 16, 2016 by Front Office Manager, Hotel Management
Dear Guest, Vanakkam !!! Thank you for staying with us and happy to know that you enjoyed your stay with us. We look forward to welcoming you back soon.Have a wonderful day !
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Posted Jan 11, 2016
Spectacular view from 6th floor looking into the city. Good locality. Highly recommended. Good value for money.
Comment from Hotel Management
Mar 17, 2016 by Front Office Manager, Hotel Management
Dear Mr. Seshan, Vanakkam !!! Thank you for staying with us and glad to know that you enjoyed your stay with us. We look forward to welcoming you back soon. Have a wonderful day!
5 out of 5
Recommended
for Everyone
by A verified traveler from IN

It was very clean and I loved the 24hr room servic

Posted Nov 18, 2015
Amazing staff. Very clean hotel. Will definitely stay here during our next visit.
Comment from Hotel Management
Dec 11, 2015 by Ajay Sharma, Hotel Management
Dear Mr. Archan, Vanakkam !!! Thank you for choosing to stay with us and glad to know that you enjoyed your stay with us. Feedback such as yours always motivates us to enhance our services and continue with our best practices. We look forward to welcoming you back soon. Have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Excellent Hotel

Posted Nov 10, 2015
Great Staff, quality service , Good variety of foods . Nice fitness center . Wonderful Bed for a good rest !
Comment from Hotel Management
Dec 11, 2015 by Ajay Sharma, Hotel Management
Dear Guest, Vanakkam !!! Thank you for choosing to stay with us and glad to know that you enjoyed your stay with us. Feedback such as yours always motivates us to enhance our services and continue with our best practices. We look forward to welcoming you back soon. Have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2015
Great experience. In short period arranged care and driver for city tour and travel to airport
Comment from Hotel Management
Dec 11, 2015 by Ajay Sharma, Hotel Management
Dear Guest, Vanakkam !!! Thank you for choosing to stay with us and glad to know that you enjoyed your stay with us. Feedback such as yours always motivates us to enhance our services and continue with our best practices. We look forward to welcoming you back soon. Have a great day!