Ratings based on 175 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut USA

Just Lovely!

Posted Apr 27, 2017
Great location with airport transport. Breakfast was bountiful! Rooms were clean and spacious with Mini bar coffee maker and hair dryer. Roof top pool resteraunt and bar were amazing with a Daily Happy Hour! aC and Wifi!
Comment from Hotel Management
May 2, 2017 by Front Office Manager, Hotel Management
Dear Ms.Mary, Vanakkam! Thank you for taking the time to write a review on us. We are completely delighted with your comments. We are very glad to know you were pleased with the hotel overall and I am happy that my team was able to offer you the best of service. We look forward to welcoming you again at The Raintree, St.Mary’s Road, Chennai. Best Regards, Deeparaj Samuel
5 out of 5
Recommended
for Everyone
by A verified traveler from New Delhi

Great hotel esp for a single woman traveler

Posted Apr 8, 2017
Had a great experience. I was travelling and staying here alone. Got a comfortable room near the elevator. Quick check-in and checkout. The room was very comfortable, as was the breakfast. Would definitely stay here again.
Comment from Hotel Management
Apr 14, 2017 by Deeparaj Samuel, Hotel Management
Dear Guest, Vanakkam! Thank you for taking the time to write a review on us. We are completely delighted with your comments. We are very glad to know you were pleased with the hotel overall and I am happy that my team was able to offer you the best of service. It is of great importance to us when a guest takes time to let us know about our product and service which you recently experienced. It is only in this way that we are able to step back from our day to day operations and look at any comments-both constructive and positive. Your patronage to The Raintree St.Mary’s Road is extremely important to us and I look forward to welcoming you back to our hotel on your next trip to Chennai
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2017
Good Hotel with decent experience. Very courteous staff.
Comment from Hotel Management
Apr 4, 2017 by Deeparaj Samuel, Hotel Management
Dear Guest, Vanakkam! Thank you for taking the time to write a review on us. We are completely delighted with your comments. We are very glad to know you were pleased with the hotel overall and I am happy that my team was able to offer you the best of service. We look forward to welcoming you again at The Raintree, St.Mary’s Road, Chennai. Best Regards, Deeparaj Samuel
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago, il usa

Excellent, over top service.

Posted Mar 18, 2017 on Orbitz
This was our first stay in india after we landed in chennai and started our 3 week trek across southern india. A splurge that we're glad we made. Helped us adjust our barrings. Its in a good neighborhood to walk around and explore. Staff was great. Highly recommend.
Comment from Hotel Management
Mar 20, 2017 by fom, Hotel Management
Dear Ms. Thomas, Vanakkam! Thank you for taking a moment to share your experience. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at the hotel we thank you for your business and we hope to see you again when your travels bring you back to the area Best Regards, Deeparaj Samuel
5 out of 5
by Nainesh

Posted Mar 17, 2017 on Hotels
Comment from Hotel Management
Mar 20, 2017
Dear Mr.Patel, Vanakkam! Thank you for taking the time to write a review on us. We are completely delighted with your comments. We are very glad to know you were pleased with the hotel overall and I am happy that my team was able to offer you the best of service. We look forward to welcoming you again at The Raintree, St.Mary’s Road, Chennai. Best Regards, Deeparaj Samuel
2 out of 5
by A verified traveler from Boston, MA

Decent hotel and facilities with inept staff.

Posted Mar 9, 2017
Pros: The location is good, and the room/facilities are good. The service at the rooftop restaurant was thankfully better than the rest.
Cons: Staff service. These guys really need professional training.
I stayed at the Raintree hotel with my wife and a few friends for a couple of nights. While the room and facilities were modern and clean, we were left highly disappointed with the level of service here. The staff were are smiles at check-in, but things started to go downhill from there. Room service requests took unbearably long to be met. The staff begin to respond to our reminders in passive-aggressive fashion. No efforts were made to accommodate seemingly reasonable requests (such as switching the breakfast allowance from our room to our friends', since we did not use ours).
Comment from Hotel Management
Mar 14, 2017 by Deeparaj Samuel, Hotel Management
Dear Guest, Vanakkam! Thank you for choosing to stay at The Raintree St. Mary’s Road, Chennai. Please accept my sincere apologies for the inconvenience caused to you and I understand that you were unhappy with our room service. I would request for more details on your experience so that the necessary corrective action can be initiated. We look forward to welcoming you again at The Raintree, St.Mary’s Road, Chennai. Best Regards, Deeparaj Samuel
2 out of 5
by A verified traveler

Nice hotel, horrible service

Posted Mar 9, 2017
Pros: Bar side pool.
Cons: Train the staff to treat guests well.
I stayed at Raintree with a few friends and while the facilities are great, the staff were rude and unaccommodating. I have two words to describe their attitude towards us - 'passive aggressive'. I was told this is a 5 star hotel. I can hardly believe that. Had a disappointing time because of the service. Facilities are great. Food is overpriced.
Comment from Hotel Management
Mar 14, 2017 by Deeparaj Samuel, Hotel Management
Dear Guest, Vanakkam! Thank you for choosing to stay at The Raintree St. Mary’s Road, Chennai. Please accept my sincere apologies for the inconvenience caused to you and I understand that you were unhappy with our service. I would request for more details on your experience so that the necessary corrective action can be initiated. We look forward to welcoming you again at The Raintree, St.Mary’s Road, Chennai. Best Regards, Deeparaj Samuel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2017
Great experience. Really good hotel with very professional and friendly staff. They are more than willing to go the extra mile to ensure a pleasant stay.
Comment from Hotel Management
Mar 14, 2017 by Deeparaj Samuel, Hotel Management
Dear Guest, Vanakkam! Thank you for choosing to stay at The Raintree St. Mary’s Road, Chennai and for sharing your wonderful feedback with us. We truly are delighted to know that you had a pleasant stay and we were able to meet and exceed your expectations with our hospitality and services. Your encouraging comments have been shared with the entire team and we look forward to welcoming you again at The Raintree, St.Mary’s Road, Chennai. Best Regards, Deeparaj Samuel
4 out of 5
by Sylvain

Stay away from the wine

Posted Mar 8, 2017 on Hotels
Be careful with the taxes on your food order, while the food prices was as expected, I ended up paying about 25 usd for a glass of wine, supposedly house wine, because of "heavy local taxes". I wish I had been informed before receiving the bill...
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Dear Mr.Mangeot, Vanakkam! Thank you very much for choosing The Raintree, St. Mary’s Road, Chennai for your stay. Please accept my sincere apologies for the inconvenience caused to you with the tax issue. I would like to inform you that we are governed by laws of Tamil Nadu government and as per law, I also would like to inform you that taxes applicability may differ from state to state in India. I assure you that we will take appropriate action for more clarity and understanding of the taxes part to the guest hence forth. There is definitely room for improvement and it is only through concerned individuals like yourself that we are able to obtain feedback about our operations. We appreciate your point of view and look forward to your continued patronage of The Raintree, St. Mary’s Road, Chennai. Best Regards, Deeparaj Samuel
5 out of 5
by Arjun

Felt like home in Chennai

Posted Feb 23, 2017 on Hotels
One of the best hotels I have ever stayed in. The room was comfortable, the service was excellentm food was superb - particularly breakfast. The hotel is pitched as a business hotel, but the asthetics of the interiors are so well balanced that it serves well for tourists also. Thoroughly enjoyed the stay. One thing to note: it can be tricky to fix large adapters to the wall sockets because of the way the switches are designed, so carry some local adaptors to attach "in the middle"
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Dear Mr. Arjun, Vanakkam! Thank you for taking the time to write a review on us. We are completely delighted with your comments. We are very glad to know you were pleased with the hotel overall and I am happy that my team was able to offer you the best of service. We look forward to welcoming you again at The Raintree, St.Mary’s Road, Chennai. Best Regards, Deeparaj Samuel