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Reviews of Baymont by Wyndham Asheville/Biltmore Village

2.5 out of 5
Baymont by Wyndham Asheville/Biltmore Village
204 Hendersonville Rd, Asheville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 570 out of 1004 reviews" "
Rating 8 - Good. 303 out of 1004 reviews" "
Rating 6 - Okay. 87 out of 1004 reviews" "
Rating 4 - Poor. 26 out of 1004 reviews" "
Rating 2 - Terrible. 18 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from b on Apr 16, 2024
Thank you for choosing to stay at the Baymont Inn, we are glad you had a pleasant stayKind regardsmanagement

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay when visiting Asheville. Close to the Biltmore Estate entrance.Decent breakfast with other dining within a short walk
Stayed 3 nights in Apr 2024
Response from b on Apr 15, 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. We are glad you had a pleasant stay.Kind regardsManagement

10/10 Excellent

Aliya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 2 nights in Apr 2024
Response from b on Apr 15, 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. We are glad you had a pleasant stay.Kind regardsManagement

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was efficient and thoughtful in meeting our needs. The breakfast was the best. The housekeeping staff was pleasant and efficient.
Stayed 3 nights in Apr 2024
Response from b on Apr 12, 2024
We thank you for choosing to stay at the baymont Inn. Thank you for your feedback. We are glad you had a pleasant stay and your expectations were met. Should you be visiting Asheville in the future we hope you will consider staying at the Baymont.Kind regardsManagement

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast choices
Stayed 2 nights in Apr 2024
Response from b on Apr 11, 2024
Thank you for choosing to stay at the Baymont Inn, glad you enjoyed the breakfast. Hope we can be of service again in the future.Kind regardsManagement

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities
Worth the price. Short drive to Biltmore. The breakfast offerings were among the best I've ever had at a hotel! The staff were very polite, and saved me when I left my car keys in the lobby. Only complaints are noise from the connecting room, and that it's a pain to get out of the parking lot onto US 25.
Stayed 2 nights in Apr 2024
Response from b on Apr 9, 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. Sorry about the noise disturbance from the adjoining room. We do our best to assign these interconnecting rooms to guests with multiple rooms unless of course when we are sold out. Happy to hear you enjoyed the breakfast.Kind RegardsManagement

10/10 Excellent

Michael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
All Good
Stayed 1 night in Mar 2024
Response from b on Apr 8, 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. We are glad you had a pleasant stay and hope we can be of service again.Kind RegardsManagement

10/10 Excellent

Flora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay in Baymont, it’s very clean and close to everyplace we go. I love their breakfast and the staffs are nice and helpful. I will definitely come back when we visit Ashville again. Highly recommended!
Stayed 2 nights in Apr 2024
Response from b on Apr 8, 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. We are thrilled you had a pleasant stay and hope we can be of service again.Kind RegardsManagement

6/10 Okay

Ron

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff weren’t particularly friendly. Lobby small. Room too small for two queen beds. No room for two open suitcases. Water pressure low in shower. Rooms were clean and modern!
Stayed 2 nights in Apr 2024
Response from b on Apr 8, 2024
We are disappointed we did not meet your expectations . Our goal is to provide a friendly and efficient service to all of our guests all of the time. On this occasion we failed and offer our sincere apologies. Thank you for informing us re the water pressure, our maintenance department has been alerted to look into this. Kind RegardsManagement

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property very close to Biltmore. The hotel was very clean and in a great location. Recommend!
Stayed 2 nights in Mar 2024
Response from b on Apr 8, 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. We are thrilled you had a pleasant stay and hope we can be of service again.Kind RegardsManagement

8/10 Good

Joel, Washington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. A couple minutes from Biltmore Estate, shops and restaurants as well.
Stayed 1 night in Mar 2024
Response from b on Apr 3, 2024
thank you for choosing to stay with us and thank you for your feedback,Kind RegardsManagement

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how quiet it was.
Stayed 2 nights in Mar 2024
Response from b on Mar 27, 2024
Thank you for choosing to stay at the Baymont Inn, we are glad you had a pleasant stay and hope we can be of service again.Kind RegardsManagement

10/10 Excellent

Pia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can tell that the manager is treating well his employees because I don't have any complaint whatsoever. It was a pleasant stay.
Stayed 1 night in Mar 2024
Response from b on Mar 25, 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. We are glad you had a pleasant stay and your expectations were met. Looking forward to the next opportunity to be of service.Kind RegardsManagement

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was conveniently located and the staff were friendly and helpful. The hotel is a bit outdated and could use some updates. The furniture in the lobby was worn, the coffee station in lobby was an old table. The rooms were neat and the bathrooms were well appointed, but the carpeting was old and worn. We had a comfortable stay and did like the easy parking and location.
Stayed 2 nights in Mar 2024
Response from b on Mar 18, 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback.We acknowledge the hotel is due for a facelift. The owning company is actively working with interior designers and hope to start a refurbishment program after the season.Kind Regardsmanagementkind Regards.Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean and friendly staff
Stayed 1 night in Mar 2024
Response from b on Mar 14, 2024
Thank you for staying with us and thank you for your feedback. We are thrilled you had a pleasant stay. We look forward to be of service in the future.Kind RegardsManagement.

2/10 Terrible

Heather

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Extremly noisy, sirens all night, rooms say they are smoke free, but the guest in the room next to us smoked all night and our belonging all smelt like smoke. Kids ran up and down hall all night making tons of noise. When we wanted to check out and go home early because our room and belongs smelled, they refused to refund us the night.
Stayed 2 nights in Mar 2024
Response from b on Mar 4, 2024
Dear Heather, Thank you for your feedback, I am extremely disappointed we failed to meet your expectations and offer my sincere apologies.as a small token of compensation and considering this an isolated incident, I have arranged to offer you a refund on the 2nd night stay. As this was a prepaid to a third party you will have to follow up with them for a refund.Once again please accept my sincere apologies for this inconvenience.Kind regardsManagement

10/10 Excellent

Terrie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, beds comfy. I was concerned being by the elevator but never heard it. Hot breakfast was good. Price was fair. My only concern is very tight parking spaces. I cant speak for any other Baymont but this one was excellent.
Stayed 2 nights in Feb 2024
Response from b on Feb 19, 2024
Thank you for your feedback, we are thrilled you had a pleasant stay. Hope we can be of service again.Kind RegardsManagement

4/10 Poor

Andrew

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from b on Feb 16, 2024
Thank you for your feedback, It appears we did not meet your expectations and offer our sincere apologies. To help us address your concerns and implement corrective measures, would you kindly provide us with details of where we failed.Kind RegardsManagement

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
We found a clothes tag and another paper in our room on check in but other than that everything was clean, smelled good and the breakfast was good every morning as well. My family enjoyed the inside pool and jacuzzi and would recommend to family and friends. We will more than likely stay here again
Stayed 3 nights in Feb 2024
Response from b on Feb 12, 2024
Thank you for your feedback, we are pleased you had a pleasant stay. I am disappointed to hear your room was not detail cleaned and offer my apologies. I will discuss this with the Housekeeper so we avoid a situation like this happening again.Kind regardsManagement

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility and very reasonably priced
Stayed 1 night in Jan 2024
Response from Christina on Feb 6, 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

10/10 Excellent

Rachel

Stayed 2 nights in Jan 2024
Response from b on Mar 25, 2024
Thank you for choosing to stay at the Baymont Inn, we are pleased you had a pleasant stay and hope we can be of service again.Kind RegardsManagement

10/10 Excellent

cheri

Rooms are very clean and comfortable! Will definitely book a stay here again!!
Stayed 1 night in Jan 2024
Response from b on Jan 22, 2024
Thank you for choosing to stay at the Baymont Inn, we are pleased you had a pleasant stay and your expectations were met. We look forward to the opportunity to be of service in the future.Kind RegardsManagement

8/10 Good

Jim

Business traveler
Carpet was old and dirty. Had to set thermostat at 78 to stay warm. Commodes were very low like for kids.
Stayed 2 nights in Jan 2024
Response from b on Jan 17, 2024
Thank you for your feedback. We have noted your comment re the carpet and our maintenance department had the carpet steam cleaned. Kind regardsmanagement

10/10 Excellent

Virginia

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from b on Jan 17, 2024
Thank you for your feedback, we are pleased that you had a pleasant stayKind regardsManagement

8/10 Good

Ilse

Traveled with family
Stayed 2 nights in Jan 2024
Response from Christina on Jan 10, 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

10/10 Excellent

Brian

Traveled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Christina on Jan 9, 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

2/10 Terrible

Linda

Stayed 1 night in Jan 2024
Response from Christina on Jan 9, 2024
Thank you for choosing to stay with us. We are disappointed we didn't meet your expectations. To help us understand where we failed so we can implement corrective measures, we would greatly appreciate if you could tell us where we failed. We look forward to hear from you.

10/10 Excellent

Pam

Liked: Amenities
Easy and fast check-in. Quiet except the sirens that you hear on the nearby highway.
Stayed 2 nights in Jan 2024
Response from Christina on Jan 9, 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

10/10 Excellent

amir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location to restaurants and sights easy access to the downtown
Stayed 1 night in Dec 2023
Response from Christina on Jan 9, 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

6/10 Okay

LeAnn

Stayed 2 nights in Dec 2023
Response from Christina on Jan 5, 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

8/10 Good

Samuel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christina on Jan 5, 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the few hotels in Asheville with a hot tub which is really weird. Front desk staff was very nice. I got a good deal on the rate too--who doesn't like that?
Stayed 1 night in Dec 2023
Response from Christina on Jan 5, 2024
Thank you for staying with us and thank you for your feedback and kind words. We are thrilled you had a pleasant stay and look forward to be of service again, should you visit Asheville.

10/10 Excellent

Noelle

Stayed 1 night in Dec 2023
Response from Christina on Jan 2, 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

10/10 Excellent

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean location near the Biltmore!
Stayed 1 night in Dec 2023
Response from Christina on Dec 27, 2023
Thank you for staying with us and thank you for your feedback and kind words. We are thrilled you had a pleasant stay and look forward to be of service again, should you visit Asheville.

10/10 Excellent

Milena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mic
Stayed 1 night in Dec 2023
Response from Christina on Dec 29, 2023
Thank you for staying with us and thank you for your feedback and kind words. We are thrilled you had a pleasant stay and look forward to be of service again, should you visit Asheville.

10/10 Excellent

Trisha

Liked: Staff & service, property conditions & facilities
The Baymont Wyndham is a very nice place to stay and the pillows are fantastic. Very close to the Biltmore and have stayed 2 different times at Baymont Wyndham.
Stayed 1 night in Dec 2023
Response from Christina on Dec 28, 2023
Thank you for staying with us and thank you for your feedback and kind words. We are thrilled you had a pleasant stay and look forward to be of service again, should you visit Asheville.

6/10 Okay

John C, Round Rock

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The site was old and dated but still nice and clean.
Stayed 4 nights in Dec 2023
Response from Christina on Dec 25, 2023
Thank you for your feedback, I am disappointed we did not meet your expectations fully when you recently stayed at the Baymont Inn. We acknowledge the hotel is due for an upgrade. In fact we had a soft refurbishment program scheduled, but then COVID prevented us from proceeding. After COVID the supply chain issue delayed the program even further. We started the program in the winter of 2023. We hope you will give us the opportunity to service you better in the future.

10/10 Excellent

tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christina on Dec 25, 2023
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

10/10 Excellent

JOHN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christina on Dec 25, 2023
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

10/10 Excellent

Pattie

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Christina on Dec 21, 2023
Thank you for the positive feedback. Hope to be of service to you again should you visit Asheville.

8/10 Good

Randall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The heat was a issue not staying steady temperature.
Stayed 2 nights in Dec 2023
Response from Christina on Dec 20, 2023
Thank you for alerting us to the temperature issues. Maintenance has addressed the issue. We do sincerely apologize for the inconvenience faced and do hope you will give us the opportunity to serve you better in future.

10/10 Excellent

HEATHER, Lupton City

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our stay!
Stayed 1 night in Dec 2023
Response from Christina on Dec 19, 2023
Thank you for the positive feedback. Thrilled you had a pleasant stay and do hope to be of service again should you visit Asheville.

10/10 Excellent

Shari, Stony Creek

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, and prompt service!
Stayed 2 nights in Dec 2023
Response from Christina on Dec 18, 2023
Thank you for your feedback we are thrilled you had a pleasant stay. Looking forward to be of service again.Kind regards Front Desk

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Was close to biltmore
Stayed 1 night in Dec 2023
Response from Christina on Dec 18, 2023
Thank you for the positive feedback . We are thrilled that you had a pleasant stay with us . Looking forward to be of service again should you visit Asheville.Kind regards Front Desk

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stay at this hotel every time we visit Asheville. It's clean, comfortable and convenient. Also, very affordable.
Stayed 2 nights in Dec 2023
Response from Christina on Dec 18, 2023
Thank you for your feedback we are glad you had a pleasant stay. Look forward to be of service again.Kind regards Front Desk

6/10 Okay

Rick

Traveled with family
Liked: Staff & service
biltmore
room was small put me right at elevator load road nose was load
Stayed 2 nights in Dec 2023
Response from Christina on Dec 18, 2023
Thank your for the feedback. We are disappointed that you were inconvenienced by your room placement by the elevator and do sincerely apologize. If you had expressed this concern with the front desk I am sure that they would have found a way to accommodate you in another room. Hope to be better be of service to you in future.Kind Regards Front Desk

10/10 Excellent

Crystal

Stayed 1 night in Dec 2023
Response from Christina on Dec 18, 2023
Thank you for your feedback we are glad you had a pleasant stay. Look forward to be of service again.Kind regards Front Desk

10/10 Excellent

Larry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Christina on Dec 18, 2023
Thank you for your feedback we are glad you had a pleasant stay. Look forward to be of service again.Kind regards Front Desk

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from b on Dec 12, 2023
Thank you for your feedback, we are glad you had a pleasant stay. Hope we can be of service againKind RegardsManagement

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Older but clean . Road very close busy and noisy
Stayed 1 night in Dec 2023
Response from b on Dec 11, 2023
Thank you for choosing to stay with us and thank you for your feedback. We acknowledge the hotel is due for an upgrade. In fact we had a soft refurbishment program scheduled, but then COVID prevented us from proceeding. After COVID the supply chain issue delayed the program even further. We aim to begin the program sometime in 2024.Kind regardsManagement