Best Western Smoky Mountain Inn

Photo gallery for Best Western Smoky Mountain Inn

Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, desk, laptop workspace, iron/ironing board

Overview of Best Western Smoky Mountain Inn

Best Western Smoky Mountain Inn

2.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
130 Shiloh Trl, Waynesville, NC, 28786

Explore the area

  • Popular LocationSmoky Mountain Jumphouse6 min drive
  • Popular LocationBlue Ridge Parkway Balsam Entrance7 min drive
  • Popular LocationWaynesville Recreation Center7 min drive
  • AirportAsheville, NC (AVL-Asheville Regional)43 min drive

Choose dates to view prices

About this area


Best Western Smoky Mountain Inn is located in Waynesville. Great Smoky Mountains National Park and Cataloochee Valley reflect the area's natural beauty and area attractions include Waynesville Recreation Center and Queen's Farm Stables.

What's nearby

  • Smoky Mountain Jumphouse - 6 min drive
  • Blue Ridge Parkway Balsam Entrance - 7 min drive
  • Waynesville Recreation Center - 7 min drive
  • Lake Junaluska Golf Course - 7 min drive
  • Queen's Farm Stables - 8 min drive

Getting around

  • Asheville Regional Airport (AVL) - 43 min drive


  • Clyde's Restaurant — 12 min walk
  • Maggie's Galley Seafood Restaurant — 3 min drive
  • Haywood Smokehouse — 3 min drive
  • Bourbon Barrel Beef & Ale — 4 min drive
  • Bogart's Restaurant & Tavern — 4 min drive

About this property

Best Western Smoky Mountain Inn

Hotel in Waynesville with outdoor pool and fitness center
Along with an outdoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, a 24-hour front desk, and free newspapers. All 58 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and flat-screen TVs with cable channels. Guests will also find coffee makers, free local calls, and hair dryers.
Best Western Smoky Mountain Inn offers 58 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Microwave
  • Outdoor pool
  • Refrigerator


  • Free newspapers in lobby
  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Languages spoken

  • English

Business services

  • 24-hour business center
  • Conference space


  • Picnic area


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • No elevator (single level property)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)


  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets


  • Bathtub
  • Free toiletries
  • Hair dryer


  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator


  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe

Similar properties

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Check-in from 4 PM - midnight


Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk


Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

BEST WESTERN Smoky Mountain
BEST WESTERN Smoky Mountain Inn
BEST WESTERN Smoky Mountain Inn Waynesville
BEST WESTERN Smoky Mountain Waynesville
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Smoky Mountain Waynesville
Best Western Smoky Mountain Inn Hotel
Best Western Smoky Mountain Inn Waynesville
Best Western Smoky Mountain Inn Hotel Waynesville

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 310 out of 535 reviews
5 - Excellent 58%
Rating 4 - Good. 174 out of 535 reviews
4 - Good 33%
Rating 3 - Okay. 42 out of 535 reviews
3 - Okay 8%
Rating 2 - Poor. 7 out of 535 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 535 reviews
1 - Terrible 0%




Staff & service




Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an overnight here and it was lovely. The room was clean the bed was comfy and they had all the amenities I needed, wifi, coffee in the am, although it could have been a little stronger :) The property is close to shopping and restaurants and the lady that checked us in was just as sweet as she could be. thanks for a great experience!
Stayed 1 night in Sep 2021

3/5 Okay

Traveled with family
Disliked: Staff & service, property conditions & facilities
Was given a key to a room that was already occupied and I opened the door when someone was in the bathroom. Luggage on the bed, tv on. Staff response—computer errors happen. No big deal. I’ve never experienced that anywhere else. EVER.
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was flawless. They were friendly and the accommodations were excellent. I would not hesitate to stay there again.
Stayed 1 night in Jul 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed for a week! Very friendly and helpful staff. The view was phenomenal! If ever in the area agin, will definitely choose to stay again. Close to many attractions too!
Stayed 8 nights in Aug 2021

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Very nice upgraded hotel. Good value for a clean safe stay in the mountains.
Stayed 1 night in Aug 2021