Ratings based on 105 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

very nice

Posted Jan 24, 2016
Older style hotel but the renovations have made it very ckean and comfortable. Gorgeous view of the mountains! Great staff!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful mountain views

Posted Jan 18, 2016
Very nice place to stay. Easy access with wonderful views. Very clean
3 out of 5
Recommended
for Everyone
by A verified traveler from Sterling,VA

enjoyed my stay

Posted Dec 16, 2015
Pros: The location
I enjoyed my four day stay. I was attending my nieces wedding and being on the mountain side it was very quiet. The room was cleaned every day and I was given clean towels everyday. Breakfast was good but several mornings it was very crowded . I wish there was a larger space to eat, The staff enter while alot of people were there and it would be better for them not to use that space. We also had to ask for more blankets .
4 out of 5
Recommended
for Everyone
by A verified traveler

Loved the renovations and the gift bag!

Posted Nov 28, 2015
Cons: The only thing to complain about was the temperature of the refrigerator containing the milk cartons in the dining area. I recommend keeping it much
The renovations to the room was amazing. The shower was very nice and well made, much better than any nearby competitors. Also the nice surprise of the daily gift bag with the water bottles and snacks was a very welcomed addition. Great staff and service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta GA

Nice hotel, clean and comfortable.

Posted Nov 27, 2015
We had a good time at the Best Western Smokie Mountain Inn, staff was friendly, and room was clean and a few freebies!
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Location

Posted Nov 19, 2015
Pros: Location and new upgrades
Cons: More towels in the guest rooms would be nice. I am sure they were available if requested, though.
Location: Large shopping center in close proximity. The historic downtown area with shops, great restaurants and "pubs" was an easy drive.
The hotel was in a great location with regard to downtown restaurants, shopping and other points of interest for a reasonable price.
5 out of 5
Recommended
for Families
by Maria from Miami fk

Posted Nov 7, 2015 on Hotels
Excelent
5 out of 5
Recommended
for Couples
by Max M.

Great town. Great hotel

Posted Nov 3, 2015 on Orbitz
My wife and I came here for a weekend getaway. It's a beautiful little town in the mountains. Everyone there (especially at this hotel) is so friendly and helpful. We had a great time. The room was big enough for us and it was very clean. The breakfast was good (they have a great waffle maker). The best part about this place was the staff. They're always willing to help, cheerful, and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from Madison, MS

Posted Oct 31, 2015
Pros: See above
Location: Location ideal for access to Blue Ridge Parkway, Smokies, Asheville
I was there for 4 nights while on a hiking trip in very bad weather. I got my room filthy every day with mud, wet leaves, etc. but return to find it spotless. Complimentary bottled water, chocolate chip cookies and microwave popcorn was a nice touch. Would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 29, 2015
Nice area. Great view. Very clean and quaint hotel. I would definitely revisit. Loved the town also.