Ratings based on 1,518 Verified Reviews

3.9 out of 5
79% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Nov 13, 2017
Cancel my room before I️got there I️ drove all they way there had no room she claim she called and left me a voice mail when I️ got up the mountain said she called at 5:30 I️ arrive at 6:05 no room So I️ has to drive around and find a room at another locTion omconviemt amd unaccepatble
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
Was very clean. They had Shuttle rides to casino. And had nice view
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2017
Great experience. Really enjoyed the stay and will be coming back next time I am in Cherokee
4 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Posted Nov 6, 2017
Friendly staff. Nice, clean hotel for a decent price.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2017
Great stay, close to casino. clean rooms. simple and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Samford NC

Cherokee Grand Hotel was very nice!

Posted Nov 4, 2017
The staff was very helpful and checkin was smooth and quick! The Cherokee Casino and multiple attractions are very close by. The beds are comfortable and the room I was in was very clean. Pam left her card welcoming me and it also stated that if they could do anything to make my stay more comfortable to let them know. There were mints on the nightstand as well. I really like the microwave and mini fridge in the room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lithonia, GA

Great Hotel Close To Casino!

Posted Oct 26, 2017
Pros: Location was good and staff was friendly
Cons: Need better pillows and softer towels
Location: Casino
This hotel is conveniently located very close to the Casino. On a nice day you could even walk to the Casino. The hotel's front desk clerk was friendly and made check in very easy. The deluxe room was very nice. The room was very clean with a clean bathroom. There was no smoke smells anywhere. The only downside was the view was not good. We were facing the bottom of the mountain. The pillows were also too flat and the towels are hard. With that being said, we still enjoyed our stay and will definitely stay again!
4 out of 5
Recommended
for Everyone
by A verified traveler

It was a place to sleep

Posted Oct 26, 2017
Pros: Close to middle of town
Cons: Breakfast
Location: Good food at Granny’s
It was o.k. I was surprised that they didn’t offer anything besides coffee ☕️ in the morning.
1 out of 5
by A verified traveler from South Carolina

Dont stay here

Posted Oct 24, 2017
Pros: Close to Casino
Cons: General cleaning, fresh sheets would be nice, and a friendly staff
Location: Close to Casino
This hotel is fairly close to Harrah's Casino. That is the only positive thing I can say. The staff was rude, the room wasn't very clean, the bathroom stopped up, there isn't a breakfast as stated. Do not stay here.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 23, 2017
good place to stay , close to events, mountains mountains mountains