Ratings based on 1,483 Verified Reviews

3.9 out of 5
79% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Soddy Daisy, TN

Convenient to casino

Posted Jan 30, 2017
Pros: Comfortable bed, clean
Location: Casino, movies, Smokey Mountains, local shops
This is our second stay here. We stayed in a Deluxe King room and enjoyed having a fridge, microwave and sofa. There was a large jacuzzi tub also but we prefer showers. The bathroom was stocked with appropriate toiletries including a shower cap and offered a magnifying mirror. The room has experienced some remodeling including bedside reading lights, large TV and newer carpet. The room was clean and the bed was very comfortable. Although there is no on site food, we enjoy eating breakfast at the Pancake House within walking distance. The casino is within walking distance but due to the cooler weather, the shuttle was super nice to get there and come back on. The last shuttle run is at midnight. Wish they had ran until 1 or 2 am. I would recommend these accommodations if you are looking for somewhere clean and convenient for the casino.
3 out of 5
Recommended
for Everyone
by A verified traveler

close to the casino with shuttle service.

Posted Jan 23, 2017
rooms were clean and ok. unfortunately when the laundry is running it vibrated throughout the entire hotel..sounds like a helicopter sitting on the roof. If you are going to be there during the day you are SOL. It did stop about 3:00 pm fortunately. asked the desk about a different room. Their comment was that you could hear it all over the hotel.. It is a clean and fairly comfortable place to sleep but dont expect much more.
5 out of 5
by Ernestine

Awesome hotel

Posted Jan 18, 2017 on Hotels
The room was beautiful!
4 out of 5
by A verified traveler

Great Hotel for the Right Price!

Posted Jan 17, 2017 on Hotels
Awesome stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Casino Hotel Heaven

Posted Jan 9, 2017
Nice and comfy, recommend to everyone that gambles!
5 out of 5
by Gloria

This traveler left a rating score only Posted Jan 3, 2017 on Hotels
3 out of 5
by george

Convenient and clean hotel

Posted Dec 28, 2016 on Hotels
The hotel was very nice and clean and convenient to local area. We encountered one problem in that we stayed for 2 nights and our room was not made the 2nd night. We did advise Management on checkout about this issue.
5 out of 5
Recommended
for Everyone
by A verified traveler from knoxville tn

Best hotel for the price close to casino

Posted Dec 17, 2016
We have stayed here three years in a row and have enjoyed it every time. The rooms are nice and clean and the staff has always been great. They have a shuttle service that will take you to the casino and come pick you up. The driver is hilarious, love that guy. They didn't have breakfast this year which stinks but other than that I highly recommend it.
2 out of 5
by A verified traveler

would not recommend

Posted Dec 11, 2016
Pros: Closeness to the casino
Cons: Breakfast is NOT served
I think there may be bed bugs in room....My face and hands were welted up the next morning..
4 out of 5
by A verified traveler

Convenient, clean, helpful, but...

Posted Dec 9, 2016 on Hotels
I may have misread, but thought hotel offered breakfast, which it does not. Also, shuttle service to casino is only Fri and Sat--maybe that is because of season. Very helpful staff and very nice accommodations. Will return.