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Reviews of Chestnut Tree Inn Cherokee

3 out of 5
Chestnut Tree Inn Cherokee
37 Tsalagi Rd, Cherokee, NC

Reviews

8.0

Very Good

Rating 10 - Excellent. 390 out of 1000 reviews" "
Rating 8 - Good. 348 out of 1000 reviews" "
Rating 6 - Okay. 150 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Sherita

Disappointed
I have stayed at this hotel severe times in the pass here lately it have been getting worse and worse I had to change rooms three times this last time four the last four times I came it has been something but I know how it use to be that’s why I keep coming back but I don’t think I’ll stay here again
Stayed 1 night in Jul 2022

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bad news. Their closed as of today.
Stayed 1 night in Jul 2022

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
This was a very nice stay with very friendly staff!
Stayed 2 nights in Jul 2022

8/10 Good

Charles

Liked: Staff & service, property conditions & facilities, room comfort
It was ok. There was a dirty wash cloth in the shower curtain. Wish breakfast was more than a hot bottle of water peaches and a muffin.
Stayed 2 nights in Jul 2022
Response from Chestnut Tree Inn on Jul 28, 2022
Thank You for your feedback. We appreciate it.

6/10 Okay

Robert

Liked: Staff & service, room comfort
OK but not great stay
While not horrible it was not great either. It was dated. WiFi was really bad. There were no wash cloths or a hairdryer. The key card for the door was spotty. Overall ok. This biggest plus was the bed was comfortable.
Stayed 2 nights in Jul 2022
Response from Chestnut Tree Inn on Jul 26, 2022
Thank You for your feedback. We appreciate it.

4/10 Poor

sandra

Traveled with group
Liked: Staff & service
Disliked: Amenities
Air conditioner never really cooled the room. Couldn’t get a good internet signal. Staff is friendly
Stayed 1 night in Jul 2022
Response from Chestnut Tree Inn on Jul 26, 2022
Thank You for your feedback. We appreciate it.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Chestnut Tree Inn on Jul 22, 2022
Thank You for staying with us. We hope you enjoyed it. Have a nice day.

8/10 Good

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay...
The room and service are very good, but there was no wifi access.
Stayed 2 nights in Jul 2022
Response from Chestnut Tree Inn on Jul 20, 2022
Thank You for your feedback. We appreciate it.

4/10 Poor

Herbert

Disliked: Property conditions & facilities, room comfort
Horror inn
The frunt desk staff was very friendly the room it self was bad. Apparently the room was not cleaned from the last people who used it. There was a cup with water left in the coffee maker where someone was going to make coffee, I found long blond hairs in our bed ( my hair is black and short and my husband's is to). The mattress was horrible to sleep on, it felt as if you were sleeping on nothing but the springs. There was no stopper for the sink or the tub. The small refrigerator was barely cool. And there waa something that kept biting us i. The bed. Thank goodness it was not bed bugs.
Stayed 2 nights in Jul 2022
Response from Chestnut Tree Inn on Jul 18, 2022
Thank You for your feedback. We appreciate it, and we are most definitely addressing these issues.

2/10 Terrible

bernard

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Bed was very uncomfortable, felt like foam mattress. Nasty stain in tub. Requested towels and washcloths, after 45 minutes wait had to go to front desk and get them.
Stayed 1 night in Jul 2022
Response from Chestnut Tree Inn on Jul 18, 2022
Thank You for your feedback. We appreciate it.

6/10 Okay

James

Stayed 3 nights in Jul 2022

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just needed a place to stay as i was pasting by. all ways stay there when I'm in Cherokee
Stayed 1 night in Jul 2022
Response from Chestnut Tree Inn on Jul 15, 2022
Thank You for choosing to stay with us. We hope to see you again!

2/10 Terrible

Esther

Disliked: Cleanliness, room comfort
We could not even shower, the water would just stay in the tub. Cleanliness was not so great, hopefully these things can get better
Stayed 1 night in Jul 2022
Response from Chestnut Tree Inn on Jul 5, 2022
Thank You for your feedback. We appreciate it.

8/10 Good

Tao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 min to the great smokies mountains NP, Oconaluftee visitor center, and close by there were elks. Hotel front staff was very friendly. Provided a breakfast brown bag every morning , which was a good idea during COVID. WiFi signal was not good, maybe because of the mountains area. My T-mobile cell phone was not working well too. During night, in the room, we can hear frogs snoring, which was a nature noice , so cute.
Stayed 3 nights in Jul 2022
Response from Chestnut Tree Inn on Jul 5, 2022
Thank You for your feedback. We are glad you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Stayed 1 night in Jul 2022
Response from Chestnut Tree Inn on Jul 5, 2022
Thank You for staying with us. We hope to see you again!

10/10 Excellent

CATHY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice updated room with very comfortable bed. Good water pressure.
Stayed 1 night in Jul 2022
Response from Chestnut Tree Inn on Jul 5, 2022
Thank You for your feedback. We appreciate it and hope to see you again!

6/10 Okay

Brian

Disliked: Staff & service
Could have been better.
The room was adequate. We received no maid service and had to chase down a maid to get clean towels. The TV had a limited amount of channels and it had poor reception.
Stayed 2 nights in Jul 2022
Response from Chestnut Tree Inn on Jul 5, 2022
Thank You for your feedback. We appreciate it.

8/10 Good

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our room was very nice. Some other people that were staying there would hang out in the stairwell smoking, which made me feel uncomfortable.
Stayed 1 night in Jul 2022
Response from Chestnut Tree Inn on Jul 4, 2022
Thank You for your feedback. We appreciate it. We are sorry that you felt uncomfortable while here. And will work on fixing this issue.

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had trouble with key card, but ended up in a different room and it was blessedly quiet. I rarely am able to relax and sleep well at a hotel. Slept very well here.
Stayed 1 night in Jul 2022
Response from Chestnut Tree Inn on Jul 5, 2022
Thank You for your feedback. We are glad you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being from coastal Florida, we enjoyed the mountains and local culture. Great staff, and location. Thanks
Stayed 1 night in Jul 2022
Response from Chestnut Tree Inn on Jul 4, 2022
Thank You for staying with us. We are glad you enjoyed it and hope to see you again!

10/10 Excellent

Lesia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable the room was very clean. I know they've had trouble with staff people don't want to work since covid. If you do get a room that's not to your satisfaction just ask for another room. Be kind and considerate when leaving a review.
Stayed 1 night in Jul 2022
Response from Chestnut Tree Inn on Jul 3, 2022
Thank You for your feedback. We appreciate it. Hope to see you again!

6/10 Okay

Terry

Traveled with group
Liked: Cleanliness, staff & service
Old. Shampoo in basket had been used.
Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jul 1, 2022
Thank You for your feedback. We appreciate it.

6/10 Okay

Anette L

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I feel grounds around property could have been cleaner but overall it is okay for the price
Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jul 1, 2022
Thank You for your feedback. We appreciate it.

10/10 Excellent

Brian

Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jul 1, 2022
Thank You for staying with us. We hope to see you again soon!

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay here in Cherokee. Room was adequate, staff was friendly and the bed was comfortable. “To Go” breakfast bag was also a nice touch.
Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jun 27, 2022
Thank You for staying with us. We are happy you enjoyed it and hope to see you again!

8/10 Good

Guy

Traveled with family
Liked: Staff & service
Location to event
Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jun 27, 2022
Thank You for your feedback. We appreciate it.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleased with the overall cleanliness and the comfortable bed
Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jun 27, 2022
Thank You for staying with us. We are happy you enjoyed it. Have a nice day!

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay again
I was quite surprised when I was able to make a last minute reservation. Check in was fast, courteous, and answered any questions about the surrounding area. My markdown is only against the room…a bit stuffy. I got used to it in a few minutes.
Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jun 27, 2022
Thank You for your feedback. We appreciate it. Hope to see you again!

4/10 Poor

Tammy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jun 27, 2022
Thank You for your feedback. We appreciate it.

10/10 Excellent

Pari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and reasonable price.
Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jun 22, 2022
Thank You for your feedback. We appreciate it.

8/10 Good

Lara

Stayed 1 night in Jun 2022

8/10 Good

Sam

Stayed 2 nights in Jun 2022

8/10 Good

Mark

Liked: Staff & service, amenities, property conditions & facilities
Nice and close to casino, staff is very friendly and helpful!
Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jun 20, 2022
Thank You for choosing to stay with us. We hope to see you again!

10/10 Excellent

Daryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jun 18, 2022
Thank You for your feedback. We hope you enjoyed your stay with us. Have a nice day!

10/10 Excellent

Timothy, Gastonia

Stayed 1 night in Jun 2022

2/10 Terrible

Raymond

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was clean but the TV service was bad and they had no room key cards not good
Stayed 3 nights in Jun 2022

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Upendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jun 10, 2022
Thank You for staying with us. We hope to see you again!

6/10 Okay

alka

Liked: Room comfort
Disliked: Cleanliness
Shower curtain smelt bad. Very slow WIFI. Good location.
Stayed 2 nights in Jun 2022
Response from Chestnut Tree Inn on Jun 10, 2022
Thank You for your feedback. We appreciate it.

8/10 Good

Terry

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
My room was very clean.
Stayed 3 nights in May 2022
Response from Chestnut Tree Inn on Jun 10, 2022
Thank You for staying with us. We are glad you enjoyed it. Hope to see you soon!

6/10 Okay

andrew

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Room had not been cleaned properly. Crumbs on the Nightstand. Soap residue in the soap cradles in the shower. Nasty.Trash on the floor under the sink. Room smelled like an Ashtray.
Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jun 10, 2022
Thank You for your feedback. We will address these issues.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities
Rooms were nice and the bed was so comfortable.
Stayed 2 nights in Jun 2022
Response from Chestnut Tree Inn on Jun 10, 2022
Thank You for staying with us. We are happy you enjoyed it. Hope to see you soon!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It nice and clean and great place to stay
Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jun 10, 2022
Thank You for choosing to stay with us. We are glad you enjoyed it and hope to see you again!

10/10 Excellent

contonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get there
Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jun 10, 2022
Thank You for choosing to stay with us. We are glad you enjoyed it. Hope to see you again!

10/10 Excellent

Glenda

Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jun 10, 2022
Thank You for choosing to stay with us. We are glad you enjoyed it and hope to see you again!

8/10 Good

Doug

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets were too small for the bed
Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jun 10, 2022
Thank You for your feedback. We appreciate it,

6/10 Okay

John

Traveled with group
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jun 10, 2022
Thank You for choosing to stay with us. We hope to see you again!

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities
The landscape was beautiful. The room met our needs.
Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jun 10, 2022
Thank You for choosing to stay with us. We hope to see you again!

6/10 Okay

Stephanie

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Former hoilday inn property that once had a restaurant. Nice lobby & staff - room clean!! No breakfast what so ever even though they have area for this.
Stayed 1 night in Jun 2022
Response from Chestnut Tree Inn on Jun 10, 2022
Thank You for your feedback. We appreciate it.