Ratings based on 514 Verified Reviews

4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
for Everyone
by A verified traveler from Columbia, SC

Clean but ready for a facelift

Posted Jul 13, 2017
Pros: price / location / smelled fresh and clean. All cold food at breakfast was good. The warm buffet items were disgusting. MYO Waffles are good.
Cons: OMG please immediately stop serving that disgusting thing labeled as "sausage patties" on your breakfast buffet. Greasy, rubbery, luke warm, hurl....
Location: Good location. 1/2 mile from Blue Ridge Parkway. Good price point. Several restaurants within walking and right next door to Dairy Queen...yum
Lobby looks great and inviting. Price is excellent for the area. However, once you walk down the halls or go up a floor or so you realize this hotel is definitely ready from a refurb. Carpets in the hallway AND rooms look dingy and worn. I will say I was very pleasantly surprised that hallways and rooms smelled VERY clean and fresh. Despite the aged looks, the property smells clean which makes you think they are still trying to keep things maintained. Room A/C worked as it should and comfort of beds was adequate. We had a suite room with 2 beds and fold out couch. My teenage boy said the pull-out wasn't terrible. Bathroom was aged as well but tile grout was clean and shower was spotless. BIG TURN OFF - the coffee maker, cups, tea, etc was set up and displayed on the counter in the bathroom 3 feet from the toilet. Not sure who likes to poor a cup-of-joe while pinchin' a deuce, but come on.....keep beverage service in the living area. Also, pet peave, but the bathrooms use the common vent system design instead of actual vent fan in ceiling so the air movement is minimal and a steaming shower will take forever to clear the mirror.
5 out of 5
by shannon smith from buffalo sc

Posted Jun 19, 2017 on Hotels
great over all! i would recommend to everyone!
5 out of 5
by Darin

Cherokee, NC

Posted Jun 11, 2017 on Hotels
We had a great stay! Friendly staff, clean accommodations, and a great location!
5 out of 5
by Paul

Comfortable and convenient

Posted May 30, 2017 on Hotels
Clean, comfortable and convenient to Smoky Mountain National Park
3 out of 5
by jennifer

Posted May 15, 2017 on Hotels
Very disappointed, indoor pool advertised - only had an unheated outdoor pool! This is why we chose this hotel!!!
5 out of 5
by A verified traveler

Weekend Get-away

Posted Apr 25, 2017 on Hotels
Very Nice! Friendly staff, clean hotel and nice large comfortable room. Convenient to the places we wanted to visit. Using my Hotel.com rewards helped us secure this nice hotel.
4 out of 5
by Stephen

Cherokee 5.

Posted Apr 24, 2017 on Hotels
I have run into this at other hotels, but your elevator smelled like the inside of an old, really old, gym shoe. This did not continue into other parts of the hotel. Breakfast: typical. What was to be expected. Staff: very helpful and friendly. Room: comfortable and clean.
2 out of 5
by A verified traveler

Needs renovation

Posted Apr 18, 2017 on Hotels
We do not like using Wi-fi supplied by hotels etc. However we had no cell service at this location.
5 out of 5
by Natasha

This traveler left a rating score only Posted Apr 12, 2017 on Hotels
4 out of 5
for Everyone
by A verified traveler from Georgia

Nice,quiet, and clean

Posted Apr 8, 2017
My stay was very quiet and relaxing. The location was close to the casino which made a very short drive. The complimentary breakfast area was neat, clean,and the food was prepared well.