Exterior

Reviews of Econo Lodge

2 out of 5
Econo Lodge
20 River Rd., Highway US 19, Cherokee, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 346 out of 713 reviews" "
Rating 8 - Good. 248 out of 713 reviews" "
Rating 6 - Okay. 83 out of 713 reviews" "
Rating 4 - Poor. 21 out of 713 reviews" "
Rating 2 - Terrible. 15 out of 713 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times and it is always lovely!
Stayed 1 night in Apr 2024
Response from Erin on Apr 12, 2024
Thank you so much for taking the time to leave us a review! We are so happy to hear that you have enjoyed each stay with us. Please come back again soon!

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning view from the rocking chair outside my door
Stayed 4 nights in Apr 2024
Response from Erin on Apr 12, 2024
Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your stay with us, especially the rocking chairs upstairs! They are the perfect spot to relax and take in the fresh mountain air. We hope to see you again soon!

10/10 Excellent

Racy Mare

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my third time staying here as we love coming here in Cherokee. I love that they renovated the rooms. The staff are curtious and friendly. Free light breakfast is a plus since we don’t eat a lot for breakfast.
Stayed 1 night in Mar 2024
Response from Erin on Apr 9, 2024
Dear Racy,Thank you for taking the time to leave a review regarding your stay with us! We are so glad to have you as a repeat guest at our property and to hear that every stay with us has been great.We hope to see you again soon for another wonderful stay!

10/10 Excellent

Steve

Stayed 1 night in Mar 2024
Response from Erin on Apr 14, 2024
Thank you for leaving us a review! We are glad that you enjoyed your stay with us. Please come back again soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FRONT desk Anthony made me feel like family it was late he made a fresh pot of coffee on a Cold night when coffee was over Great Place Steven
Stayed 3 nights in Feb 2024
Response from Erin on Mar 2, 2024
Thank you for taking the time to leave us a review! Our staff is the heart of our property and we are so thrilled that you were made to feel comfortable and welcome during your stay. We hope to see you again in the future!

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed the night cause we were in WSOP tournaments at Harrah's, was close and convenient to the casino. Nice location and clean comfortable beds.
Stayed 1 night in Feb 2024
Response from Erin on Mar 2, 2024
Thank you so much for taking the time to leave us a review! We are so glad to hear that you enjoyed your stay with us. We hope to see you again next time you are in town!

10/10 Excellent

DUSTIN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Erin on Feb 20, 2024
Thank you for your 5/5 review! We are happy to hear that your stay with us was enjoyable and we hope to see you again in the future!

10/10 Excellent

Juni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when visiting the area. Clean and safe, not the fanciest of places, but we’re only there to sleep
Stayed 2 nights in Dec 2023
Response from Erin on Feb 19, 2024
Thank you for your 5/5 review! We're glad you enjoyed your most recent stay and we hope to see you again soon.

8/10 Good

Davis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Erin on Feb 19, 2024
Thank you for your 4/5 review! We're glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean!!
Stayed 1 night in Jan 2024
Response from Erin on Feb 19, 2024
Thank you for your 5/5 review! We're so happy to hear you enjoyed your stay with us and the cleanliness of our rooms. We hope to see you again the next time you are in town!

8/10 Good

Pearl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the noisey air conditioner.
Stayed 1 night in Jan 2024
Response from Erin on Feb 19, 2024
Thank you for your 4/5 review! We appreciate your feedback and will be using it in order to keep improving our property for all of our guests. We hope to see you again in the future!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are looking forward to our next visit this year and plan to stay there again! We really enjoyed our stay.
Stayed 3 nights in Dec 2023
Response from Erin on Feb 19, 2024
Thank you for your 5/5 review! We are so happy to hear that your stay was enjoyable! We look forward to seeing you again the next time you are in town.

10/10 Excellent

Mahmood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erin on Feb 19, 2024
Thank you for your 5/5 review! We're glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saw a cat chasing a mouse outside my room door.
Stayed 2 nights in Dec 2023
Response from Erin on Feb 19, 2024
Thank you for your 5/5 review! We're glad you enjoyed your stay with us. Our feline friend has been evicted from the property and we have made sure to have our pest control team on the look our for any issues.We hope to see you again in the future!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice. The only thing I didn't like were the beds. They were too soft to my liking. Other than that it was nice
Stayed 3 nights in Dec 2023
Response from Erin on Feb 6, 2024
Thank you so much for your review! Feedback from our guests helps us to keep improving our property and service for the future. We hope you will visit us again soon!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay
Nice place, very clean. Safe parking and close to harrah's. Breakfast was good enough to get you started. Minus one star. Had slight motel smell. You know the one.
Stayed 1 night in Dec 2023
Response from Erin on Feb 6, 2024
Thank you so much for your review! Feedback from our guests helps us to continually improve our property and service. We hope to see you again soon!

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay.
Stayed 1 night in Dec 2023
Response from Erin on Feb 6, 2024
Thank you so much for your review! We are so pleased to hear that you enjoyed your stay with us. Please visit us again soon!

10/10 Excellent

Myresse

Stayed 2 nights in Dec 2023
Response from Erin on Feb 19, 2024
Thank you for your 5/5 review! We're glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Erin on Feb 6, 2024
Thank you so much for your review! We are so glad to hear that you enjoyed your stay with us. Please visit us again soon!

10/10 Excellent

Carol

Stayed 2 nights in Dec 2023
Response from Erin on Feb 19, 2024
Thank you for your 5/5 review! We're glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and comfortable. Easy access to everything I love in Cherokee. Very affordable. The staff were wonderful and accommodating. I actually prefer staying here over Harrah's - I don't need all the frills and fancy extra accomodations (pool, spa, expensive restaurants) that I won't use anyway.
Stayed 1 night in Dec 2023
Response from Erin on Feb 6, 2024
Thank you so much for your review! We are so glad to hear your wonderful feedback and appreciate your business. Please visit us again soon!

10/10 Excellent

Darrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, near casino, shops and restaurants but off the main street
Stayed 1 night in Dec 2023
Response from Erin on Feb 6, 2024
Thank you so much for your review! We are so glad to hear that you enjoyed your stay with us. Please visit us again soon!

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erin on Feb 6, 2024
Thank you so much for your review! We are so happy to hear that you enjoyed your stay with us. Please visit us again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Erin on Feb 6, 2024
Thank you so much for your review! We are so pleased to hear that you enjoyed your stay with us. Please visit us again soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
This place is awesome. Will stay again.
Stayed 1 night in Dec 2023
Response from Erin on Feb 6, 2024
Thank you so much for your review! We are so glad to hear that you enjoyed your stay with us. Please visit us again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Quiet, helpful. Big change from some of the dumps I’ve been in lately.
Stayed 4 nights in Nov 2023
Response from Erin on Dec 8, 2023
Dear William,Thank you for leaving us a review! We are so glad to hear that you enjoyed your stay with us. Thank you for your kind words and we hope to see you again in the future!

10/10 Excellent

mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, this is a great hotel - older but centrally located and well maintained
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy coming here when I visit Cherokee.
Stayed 1 night in Nov 2023

10/10 Excellent

Remi

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed one night stay
Stayed 1 night in Nov 2023

2/10 Terrible

Richard

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs in the room , sheets had tears & holes mattress was dirty & not enough towels or face cloths , filter dirty to a.c.
Stayed 1 night in Nov 2023
Response from Erin, Front Desk Manager on Nov 28, 2023
Dear Richard,We appreicate you taking the time to leave us a review regarding your recent stay at our property.Allow me to apologize for the issues you encountered during your stay. Our front desk is staffed 24/7 in order to address any guest concerns and we would have been happy to address all of your concerns had we been notified you had any.We will use your feedback to improve our property and we hope you will give us another chance in the future to provide you with outstanding accommodations!

10/10 Excellent

Shanea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hidden gem was better than I expected. The room was very clean. It is also convenient to the Casino. The only thing that caught me off guard was there $100 deposit. Have a credit card handy for that!
Stayed 1 night in Nov 2023

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very clean rooms location is close to casino staff could use some management and people skills other than that it’s a good place to stay the night
Stayed 1 night in Nov 2023
Response from Jackie on Nov 11, 2023
Thank you for taking the time to leave us a review regarding your recent stay at Econo Lodge. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our staff on your recent visit. I have shared your feedback with our management team to address this and make sure our staff are always pleasant and helpful in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards

8/10 Good

Chasity

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super uncomfortable, other than that the room was very nice and clean.
Stayed 1 night in Oct 2023

6/10 Okay

Akila

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My rooms and bathroom was not very clean
Stayed 1 night in Oct 2023
Response from Erin, Front Desk Manager on Nov 28, 2023
Dear Akila,Thank you for leaving us a review!We would have loved to have the chance to address your concerns and make sure you were comfortable in a clean and tidy room. In the future, please do not hesitate to contact our front desk if you have any issues during your stay.Thank you for your feedback as we will use it to continually improve in the future!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peak leaf season
Comfortable stay. I like the no smoking & no animal policy however, some smokers are on the balcony and around the doors and the smoke entered the room sometimes. The wife has serious bronchitis. Reasonable priced stay and clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

Conner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were about as expected. TV, refrigerator, desk/ Chair. Clean and comfortable. No microwave in room. Staff allowed us to heat leftovers in hotel dinette microwave. Bed was comfortable. Internet and cell service was available in the bedroom but not in the bathroom. Wanted to stay another night because so much to do in the area and the rate went up another $80 because it was the "weekend rate". Too tired to argue about it or do more looking. Would probably stay there again. Staff was very pleasant.

10/10 Excellent

MYUNG HO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kindness
Stayed 1 night in Oct 2023

10/10 Excellent

Sheila

Stayed 2 nights in Oct 2023

10/10 Excellent

don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean, Tv signal was fuzzy
Stayed 2 nights in Sep 2023

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Sep 2023

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was amazing…. Very good and clean. In a good location.
Stayed 2 nights in Aug 2023

10/10 Excellent

Josef P

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Dave

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Soso
The room was clean. The pillows were not fluffy or soft. The breakfast was ok,good variety,Toaster waffles bad. No catsup for sausage biskets
Stayed 4 nights in Aug 2023

10/10 Excellent

Brooks

Stayed 2 nights in Jul 2023

6/10 Okay

Carol

Liked: Cleanliness
Was very noisy. Wi-Fi never worked! Wasn’t worth what I paid.
Stayed 1 night in Jul 2023

10/10 Excellent

Shelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Stayed 2 nights in Jul 2023

8/10 Good

billy

Stayed 1 night in Jun 2023