Ratings based on 312 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Place To Stay

Posted Feb 9, 2017
My mom was in the hospital and I was only there to sleep between shifts. The Hotel staff was excellent (I had booked the room on line but it had the wrong date and they fixed it without addition charge). The room was clean and comfortable... Love Love Love the pillows...
5 out of 5
Recommended
for Everyone
by A verified traveler

Vacation

Posted Dec 13, 2016
Pros: New
Clean room and good location for Bryson City and Cherokee area!! Friendly Staff
5 out of 5
by A verified traveler

The Best Hotel Deal in the Smoky Mountains.

Posted Dec 1, 2016 on Hotels
Clean, Comfortable rooms. Friendly, Attentive staff. Great, central location to all the great areas. I have stayed there 3 times and it has never disappointed.
4 out of 5
by A verified traveler

Clean hotel

Posted Dec 1, 2016 on Hotels
The hotel is clean.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 28, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Nov 20, 2016 on Hotels
The good: customer service when booking. Comfortable bed. The bad: cleanliness (dead ladybugs on the floor and crumbs on the sofa). Also, there were not sheets, blankets, pillows in the room for the sofa bed. The front desk was eventually able to provide all except a pillow.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice stay!

Posted Nov 20, 2016
Welcoming staff, nice clean rooms and a wonderful continental breakfast. We would highly recommend this hotel!
5 out of 5
by A verified traveler

Convenient nice hotel

Posted Nov 16, 2016 on Hotels
Had a great nights sleep. Nice place. No restaurant nearby though.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 15, 2016
Pros: The best part of the hotel experience was the bed. Very comfortable! Staff were nice
Cons: We have stayed at this location on multiple times, and found that things seem to be slipping. The room carpeting had not been vacuumed and was very dirty. Front desk staff sleeping in office visible by passersby- does not make one feel safe.
Location: Close to Western Carolina University, activities in NC highland, as well as Gatlinburg and Pigeon Forge, TN being an hour a away-
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 14, 2016 on Hotels