Seasonal outdoor pool, sun loungers

Reviews of Clarion Pointe Sylva near Cherokee Area

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 164 out of 273 reviews" "
Rating 8 - Good. 69 out of 273 reviews" "
Rating 6 - Okay. 16 out of 273 reviews" "
Rating 4 - Poor. 15 out of 273 reviews" "
Rating 2 - Terrible. 9 out of 273 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brooklynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay quiet close to amenities
Stayed 3 nights in Apr 2024
Response from Sophia CSR on Apr 17, 2024
Dear Guest,Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed your stay and found our location convenient to nearby amenities. Providing a comfortable and convenient experience for our guests is what we aim for. We look forward to welcoming you back soon!

6/10 Okay

HAELIM

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 17, 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Ashleigh

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The elevator wasn’t working when we got there and we were in the 4th floor. Heat didn’t work in our room. Also property didn’t specify we would be charged a nightly fee four our dog, found that out during check in. We will not stay here again.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. The charges for pets are mentioned on our website and at the hotel. So we apologize if you missed them while reserving our hotel room. Our team hopes to serve better next time!

4/10 Poor

Clotilde

There was an old dirty pair of men’s boxers under our sink, upon arrival. Staff was not extremely friendly.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in. Staff was really nice and helpful. Would definitely recommend staying here.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

4/10 Poor

Barbara

Liked: Cleanliness
Disliked: Property conditions & facilities
Not a good experience. The room was clean but heat/ac was loud and hard to find comfortable temperature. Drink machine was broken. Elevator was out of order. My room was on the 4th floor. Not a good value for me.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will investigate this issue and will take the required measures. We hope to serve you better next time.

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and bathrooms, nicely furnished.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 13, 2024
Dear Guest,Thank you for your feedback! We're glad you appreciated the cleanliness and furnishings of our rooms and bathrooms. We're committed to maintaining high standards for our guests' comfort and satisfaction. We hope to see you again soon!

8/10 Good

Richard, Marston

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 13, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Katrina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated room. Bathroom fully supplied. Offers Wifi password and breakfast. Very nice for overnight.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 9, 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay with us and found our clean and updated rooms and complimentary amenities satisfactory. We appreciate your patronage and hope to welcome you back for another comfortable stay in the future.

4/10 Poor

Lisa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I called for early check in and was greeted by Randy, I told him my name and he put me on hold. I hung upand called again, Randy ansered and asked if I could hold. I was put on hold for 30 minutes. While on the phone i drove to hotel. When I arrived there were two cars in the parking lot, no on in the lobby and a young lady at the desk. I approached the desk to check in and the young lady told me that she was training and che would have to get someone else to check me in. I stood there with my phone with the call still on hold and was checked in by Randy, the person answered the phone. Randy never smiled, didn't verify my ID, and was in general unfriendly. Upon leaving I left a sweatshirt in the room. I called back 2 hours after I left and asked them if they could check the room. They said no that I would have to wait until after they were cleaned. I had left town so sent my son by to check at 4 they said he would have to check back. He went back again later and said nothing showed up. While the hotel was clean and convenient the staff was terrible. I am a realtor and have worked with the public for 19 years and would never be successful if I treated my clients like this.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 6, 2024
Dear Guest,Thank you for sharing your recent experience at our hotel. We are truly sorry to hear about the issues you encountered, as they do not reflect the high standards of service we strive to maintain. We have thoroughly investigated your concern, regarding the missing sweatshirt, and unfortunately, despite our efforts, it was not located. Rest assured, guest satisfaction is our utmost priority, and we deeply regret any disappointment caused during your stay. We sincerely hope for the opportunity to make amends and regain your trust in our hospitality.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 29, 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the property is not surrounded by other businesses. Yes, you have to drive to get food, but that means no traffic noise. The highway is near but we never heard the traffic noise. All staff was friendly and helpful. Breakfast was simple but had something warm to eat. Our room was clean and comfortable.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

10/10 Excellent

Lynn

Liked: Property conditions & facilities
Staff
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 21, 2024
Dear Guest,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Maria, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable, staff checked us in right away, convenient location for reason we stayed.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 19, 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Loretta, Linden

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room. Very nice view .
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 17, 2024
Dear Guest,Thank you for your kind words! We're delighted that you enjoyed your room and the view. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We're here to ensure you have a wonderful stay.

10/10 Excellent

Aiden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel . And good customer service.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 26, 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you found our hotel clean and that you received good customer service during your stay. Providing a clean and welcoming environment, along with excellent customer service, is our top priority. We appreciate your business and hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean and updated. The beds are very comfortable. We’ve stayed here before when visiting WCU and will choose to stay here every visit in the future too.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 26, 2024
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you found our rooms clean, updated, and comfortable during your stay. We're especially pleased that you enjoyed our comfortable beds. Your loyalty means a lot to us, and we look forward to welcoming you back each time you're in the area.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very nice, there is just nothing around it really for four or five miles
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 8, 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always friendly and the beds are very comfortable. Very clean too.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 6, 2024
Dear Guest,We are thrilled to know that everything was to your liking. Hearing about positive experiences from guests like you is always a delight. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Roger, Columbus

Traveled with partner
Liked: Cleanliness, staff & service
The front desk clerk at check in was great. The room was okay,although I was a little concerned about the cleanliness of the bed. Breakfast was disappointing. The choices were cereal, biscuits and gravy, waffles, two flavors of yogurt, and an apple. Coffee and tea. No real protein choices. At checkout, a sign with “Back in 10 minutes.” No idea when it was placed or how long it would be before someone returned. The property is located along a busy, divided highway with no food/restaurants nearby. Was sadly disappointed with my stay and felt that little effort is put toward customer satisfaction. Would not recommend.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 19, 2024
Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the shortcomings you experienced during your stay. Rest assured, we take your concerns seriously and will address them promptly. We appreciate your valuable input and the opportunity to improve. We'd love the chance to make it up to you on a future visit.

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 14, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 9, 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Alexandra

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Sophia CSR on Jan 3, 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Apolinar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is so good nice people clean room I like it
Stayed 4 nights in Dec 2023
Response from Sophia CSR on Jan 3, 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 3, 2024
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Monal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
CLEAN facility and friendly staff.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 3, 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

MARC

Stayed 4 nights in Dec 2023
Response from Sophia CSR on Jan 22, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 31, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 29, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Sheryl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The tv has always been on the blink in the last 3 times we have stayed. My husband fiddled with the cord in back and got it to improve this last stay.... they offered to move us to another room but that is hard when you are already settled in for the night! We reported this problem with every stay.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 28, 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Jeffrey, Roaring Gap

Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 9, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Derrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 18, 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Shara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, wonderful staff that was super friendly with check-in.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 14, 2023
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed your stay and appreciated our clean rooms and friendly staff during check-in. Your positive feedback means a lot to us, and we look forward to welcoming you back in the future.

6/10 Okay

Suzanne

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was our second stay at Clarion Pointe, Sylva. It is a friendly and attractive hotel, convenient to WCU and surrounding areas, but in a quiet location. The only negative feedback we had was that we found a dirty pair socks beside our bed, left from a previous customer. This then made me question the cleanliness of other parts of the room. There were no other signs of the room not being properly cleaned, however that did leave a negative impression.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Dear Guest,Thank you for choosing Clarion Pointe for your stay and for providing valuable feedback. We appreciate your kind words about our friendly and attractive hotel. I sincerely apologize for the oversight with the socks – this is not reflective of our standards. Rest assured, we are addressing this issue to ensure it doesn't happen again. We value your feedback and hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

Craig

Way overpriced
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Dec 12, 2023
Dear Guest,We are sad to see this rating and would like to know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 10, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super.comfortable beds, queen sized. Breakfast was excellent amd.staf were very friendly and efficient.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Dec 2, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Julia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your lovely feedback. We are eager to see you again.

2/10 Terrible

Alena

Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the price! Met all expectations
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 26, 2023
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Joshua

Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 14, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved our experience!
My Hubby and Son said everything was amazing, including the condition, breakfast, rooms, service etc...!!!
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 23, 2023
Dear Guest,On behalf of our entire staff, we thank you for your business and your comments. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Friendly staff.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 23, 2023
We get inspired by the great feedback and comments we receive from the guests like you! Our Team thanks you for your support and are so glad we were able to provide you with a pleasant experience. We assure you the best of our services at all times.

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Room was large and clean. The only complaint I have is that bed needs a new mattress. I felt like I was in a hole.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 20, 2023
Dear Guest,A hearty thanks for your review with generous appreciation. We always welcome our guest's ideas and suggestions and will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 Good

Billy

Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 10, 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Maegan

Traveled with family
Liked: Cleanliness
I never write reviews but I'm writing one for this stay... while in bed after an entirely sleepless night - the walls are SO thin. The only respite from constant sound was from about 1am-6am. I wish it was just partiers making noise late at night that I could say any hotel might struggle with, but I could literally hear every word of the conversation of the folks in the next room - and they weren't even shouting (AND I'm hearing impaired). I tried using white noise on my phone, but that couldn't drown out every door shut (or even opening!! I wish I'd brought WD-40!). Oh! And guest dogs started barking at 6am! This was a disaster of a stay, and I'm tired, but I guess grateful for shelter from the elements?
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 20, 2023
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice location - only a few minutes from Sylva and about 10 from the WCU campus. Rooms were updated and clean. It's a good hotel for the price when compared to other options in the area.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 16, 2023
Dear Guest,A hearty thanks for your review. We are glad that you liked the location and our well-maintained property. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2/10 Terrible

lakwana A.

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 16, 2023
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Rasheda

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 8, 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!