Ratings based on 173 Verified Reviews

3.7 out of 5
78% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Durham, NC

Old world charm with professional service.

Posted Dec 27, 2016
Pros: Location, architecture, professionalism of all staff that I encountered. Everything well maintained. Prices fair in the Taproom and great food quality
Cons: Hot water was non-existent for shower. Surprising, as there were few guests in the hotel at the time.
Location: Very scenic and near downtown which has plenty of shopping and restaurants.
Overall I had a nice stay. The breakfast buffet is great. Omelet station also doing eggs to order. Plenty of choices. Room was nice with comfy beds. Loved the tree limb furniture also.
3 out of 5
Recommended
for Families
by A verified traveler from Raleigh, NC

Nice Hotel with Golf View

Posted Dec 22, 2016
Pros: Breakfast was surprisingly good and delicious.
Cons: Bed covers look old, not eye catching.
First entry into room was not eye catching, look too dull.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Gorgeous mountains and fall colors

Posted Oct 31, 2016
Pros: The views, the breakfast, the quiet.
Cons: Only issue was noisy fan in bathroom when turned on, needs replacing.
Beautiful location, surrounded by changing colors of fall (at least when we were there). Golf resort, very quiet and relaxed environment. Nice room, great breakfast buffet included.
2 out of 5
by A verified traveler

Posted Oct 25, 2016
Pros: Great breakfast. On the golf course. Nothing else to like.
Cons: Outdated room. Dark and dirty. Bathtub with flaking finish. Light switches that did not operate.
Location: Good location close to Smokey Mountains and Blue Ridge Parkway. Lots of shops and good restaurants in town.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 24, 2016
Pros: The breakfast was the best!!! An omelette station plus so much other great food!
Cons: The room was a bit dated and could use an update. But it was very clean!
Location: The Biltmore! Triple Falls!
5 out of 5
Recommended
for Families
by A verified traveler from New York

Great Place To Stay

Posted Oct 4, 2016
Pros: The room was very nice and the breakfast was wonderful
Cons: There wasn't anything that I didn't like
Location: Not really sure
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Good Mountain View

Posted Sep 21, 2016
Pros: Friendly staff, dining options, buffet breakfast with omelet station included. Rocking chairs by the golf course and a lot of flowers. Pleasant
Cons: Golfers are golfers....tend to be loud sometimes
Location: near smokies
I have stayed many times before and it is mostly a good experience. Big rooms and for the most part clean. But they get used mostly by golfers who are there for a good time so carpet is stained and spotted. Chairs are a bit worn. But the view from the balcony is beautiful so great place for mornings or afternoon coffee or drinks.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 20, 2016
Hotel has older and newer sections. Older section needs some work. Stay included a very good breakfast buffet.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Great location in western NC.

Posted Sep 20, 2016
Pros: Location and closeness to regional attractions. We had a mountain view room and the views were great.
Cons: Update the room decor.
Location: Plenty to do in the Great Smokey mountains area. Close to Asheville, national park and Blue Ridge Parkway.
Hotel is dated but comfortable. Staff is incredibly welcoming and accommodating. Food is very good. Breakfast buffet is great! Room was very clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from nc

Quaint! Old but clean, in nice quiet location.

Posted Sep 19, 2016
The hotel looked like a camping lodge from days gone past. The hotel cleanliness rating was 100% and our room was very clean. The staff was exceptionally friendly and efficient . Unfortunately the dining room staff in the restaurant do not have the same standards, and their sanitation rating was 87. There is a great barbecue restaurant within a few miles (Haywoods).