Ratings based on 864 Verified Reviews

3.7 out of 5
71% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Montreal

Noisy room

Posted Nov 16, 2017
Room had a background rushing air/water sound that was very irritating which woke me up often.
Comment from Hotel Management
Nov 16, 2017 by reviewresponder, Hotel Management
Dear Ed, We do apologize for any issues you encountered with the condition of your room. We have brought your concerns to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler from NC

Decent hotel for the price

Posted Nov 13, 2017
Cons: HEAT. It was ridiculously cold. We wore our coats the entire time, and both of us caught colds as a souvenir of our trip to NJ.
The heat did not work. We were offered blankets and apologies, but that is all.
Comment from Hotel Management
Nov 16, 2017 by reviewresponder, Hotel Management
Dear C, We do apologize for any issues you encountered with the heat in your room. We have brought your concerns to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Great Stay!

Posted Oct 30, 2017
I thought this hotel was really nice. My room was roomy and clean. The room decor was modern. I think the bathroom could use a teeny bit of updating (hate that there's carpeting by the sink), but everything worked. The people that worked there were all very nice and accommodating. The hotel restaurant Embers was good. GREAT breakfast buffet and I ate dinner there twice and it was good both times. My only complaint was that the seats in the restaurant NEED to be re-upholstered....they were SO stained! Especially by the booths. The hotel is only a 10 minute car ride to the nearest PATCO station...which from there is only a 15 minute ride to Philly. Great shopping nearby as well. All in all, would totally recommend!
Comment from Hotel Management
Nov 1, 2017 by reviewresponder, Hotel Management
Dear Sarah, We are happy to hear that you enjoyed your stay with us, the comfort of your room, and Embers restaurant. We are actually in the process of planning a renovation of our restaurant. We hope to see you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2017
Its my go to hotel when I'm in the Cherry Hill area. Great location nice view of the city people are always nice
Comment from Hotel Management
Oct 30, 2017 by reviewresponder, Hotel Management
Dear Valued Guest, We are delighted to hear that we are your go to hotel when visiting Cherry Hill. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler

pretty good

Posted Oct 28, 2017
Pros: Location
Cons: change carpeting in room
Location: Very good
No problems and great buffet breakfast. Also the employees in hotel and restaurant were very nice
Comment from Hotel Management
Oct 30, 2017 by reviewresponder, Hotel Management
Dear Mark, We are very happy to hear that you enjoyed your stay with us and the breakfast buffet. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler from erie pa

Marginal at best

Posted Oct 19, 2017
Very limited staff, especially for check in. Room was very loud. ( staff or maintenance ). Thermostat didn’t work and remote was GROSS!!
Comment from Hotel Management
Oct 20, 2017 by reviewresponder, Hotel Management
Dear jom, We do apologize for any issues you encountered with the maintenance and cleanliness of your room. We have brought your concerns to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Nice hotel, clean

Posted Sep 10, 2017
Very nice view of the cooper river and Philadelphia sky line. The hotel staff were friendly, accommodating .the room clean nut the only thing is the bathroom could be up dated a little. The hotel is located close to a lot of shops,restaurants and the Cooper Rive Park
Comment from Hotel Management
Sep 11, 2017 by reviewresponder, Hotel Management
Dear Geo, We are delighted to hear that you enjoyed your stay with us and the view of the Philadelphia sky line. We look forward to seeing you again soon. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 8, 2017
Clean spacious and a big lookout window. I enjoyed my stay here. Don't have one bad thing to say about it
Comment from Hotel Management
Sep 11, 2017 by reviewresponder, Hotel Management
Dear Valued Guest, We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again soon. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler from Irvine . Ca

Business travel hotel stay

Posted Aug 20, 2017
Visited for business related event in Cherry Hill and found hotel and surrounding area to be convenient and comfortable. Rooms clean and spacious. Hotel pubic spaces enjoyable.
Comment from Hotel Management
Aug 22, 2017 by reviewresponder, Hotel Management
Dear Chris, We are delighted to hear that you enjoyed your stay with us and found our rooms to be clean and spacious. We look forward to seeing you again soon. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler

Posted Aug 19, 2017
Didnt have our booking. A staff member was really rude.
Comment from Hotel Management
Aug 22, 2017 by reviewresponder, Hotel Management
Dear Valued Guest, We do apologize for any issues you encountered at check in with our staff or reservation. We have brought your concerns to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill