Ratings based on 821 Verified Reviews

3.7 out of 5
71% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Nice clean hotel. Great staff. Made me feel home.

Posted Jul 9, 2017
Awesome vacation spot. It's also great for business travel. I was nicely surprised to see how attentive and kind and professional the staff treated me and my employees .
Comment from Hotel Management
Jul 10, 2017 by reviewresponder, Hotel Management
Dear Jake, We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
2 out of 5
by A verified traveler from Denver

Not what it used to be.

Posted Jul 4, 2017
Cons: Staff service, you have to greet them before they will acknowledge you. 2 out of three chewing gum on desk.
It's very obvious they give the worst Rooms to 3rd party reservations.
Comment from Hotel Management
Jul 7, 2017 by reviewresponder, Hotel Management
Dear jb, We do apologize for any inconveniences you encountered with the service of our staff. We have brought your concerns to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler

Nice location, but tired

Posted Jul 3, 2017
Pros: nice location, close to my business interests, good location.
Cons: Bathrooms
Location: plenty of restaurants close by.
Rooms were actually clean, the problem is the Hotel is old and looks tired and dated. I have stayed here a couple of times in the last year, both times the bathrooms were not very nice, they are musty smelling and the tub & shower tiles are getting pretty worn out.
Comment from Hotel Management
Jul 4, 2017 by reviewresponder, Hotel Management
Dear Valued Guest, We do apologize for any inconveniences you encountered with the condition of your bathroom during your stay. We have brought your concerns to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2017
Little old facilities, but OK and good location, close to the city center and highways
Comment from Hotel Management
Jul 4, 2017 by reviewresponder, Hotel Management
Dear Valued Guest, We are happy to hear that you enjoyed our close location to Philadelphia. We hope to see you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler from northern NJ

Nice hotel, great staff, food generally poor.

Posted Jun 4, 2017
Pros: Rooms were clean and quiet with a staff helpful and friendly.
Cons: Quality of food in the restaurant had a lot to be desired. Dinner buffet had good salads, but the meats were dried out and tasteless.
I've stayed at many Crowne Plazas over the years and this one is good, but not great.
Comment from Hotel Management
Jun 5, 2017 by reviewresponer, Hotel Management
Dear Dan, We do apologize for any issues you encountered with the quality of our food in the restaurant. We have brought your concerns to the attention of our food and beverage team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by Dorian

Posted May 16, 2017 on Hotels
Comment from Hotel Management
May 30, 2017 by Kim, Hotel Management
Dear Dorian, We do apologize for any inconveniences you encountered during your stay with us that may have warranted a three star rating. We hope to see you again if you plan on returning to the Cherry Hill, NJ area. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
by mikhail

Good and affordable

Posted May 12, 2017 on Hotels
Close to exhibition center, good Wi-Fi, breakfast not so good, old building
Comment from Hotel Management
May 22, 2017 by Kim, Hotel Management
Dear Mikhail, We are delighted to hear that you enjoyed your stay at our hotel. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
by Rebecca

Posted May 12, 2017 on Hotels
Comment from Hotel Management
May 30, 2017 by Kim, Hotel Management
Dear Rebecca, Thank you for your four star review! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler

Ok hotel. Bit noisy. Heat didn't work.

Posted May 10, 2017
Hotel was okay overall, but heat didn't work. Was cold in room and turned heat to 82deg, but hvac kept blowing same cold air. Turned off system altogether to get rid of cold breeze, but was still cold anyway. Also, some other vent was still making a lot of noise , even after turning off system.
Comment from Hotel Management
May 15, 2017 by reviewresponder, Hotel Management
Dear Valued Guest, We do apologize for any inconveniences you encountered with our HVAC system. We have brought your concerns to our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler from Minneapolis

Business traveler review

Posted May 2, 2017
Pros: Fast internet.
Cons: Rooms are dated and could use some improvement.
Location: Philadelphia.
I travel extensively for business. This is an average hotel. The hotel room was clean and comfortable but showed it's age. There was some water damage in the bathroom and the entry door had an actual piece missing. ESPN didn't work on the TV. I'm low maintenance, so this stuff didn't bother me. The internet was fast and this is the only thing I cared about.
Comment from Hotel Management
May 5, 2017 by reviewresponder, Hotel Management
Dear Jared, We do apologize for any inconveniences you encountered with the condition of your room and the TV channels. We hope to see you again if your travels bring you back to the Philadelphia area. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill