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Reviews of Hilton Garden Inn Williamsburg

3 out of 5
Hilton Garden Inn Williamsburg
1624 Richmond Rd, Williamsburg, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 468 out of 1001 reviews" "
Rating 8 - Good. 331 out of 1001 reviews" "
Rating 6 - Okay. 112 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything clean and the staff work very nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We especially loved and appreciated the staff. They took our stay to the next level.
Stayed 7 nights in Apr 2024

8/10 Good

Karlis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we reserved our room.online we requested a roll in shower when we got there we was issued a handicapped assemble bathroom. The front desk stated after the reservation was made we should have called then. There was no disclaimer saying we had to call in and make that request. Since we reserve online stating ehat we wanted
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location. Clean. Good breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well it very secure of safety reason. The experience is thoughtful and pleasant because it has a lot of option to choice from and exploring other options in the area.
Stayed 1 night in Mar 2024

8/10 Good

Benjamin, Audubon

Traveled with group
Liked: Staff & service, amenities
Good property cool pool and spa area Shower and sink drains were dirty and broken. Overall good room
Stayed 1 night in Mar 2024

6/10 Okay

Lou

Liked: Cleanliness
Did not appreciate cleaning staff knocking on door 3 times between 8am-11am when check out is at noon.
Stayed 1 night in Mar 2024
Response from Harlene Allen, GM on Mar 31, 2024
Thank you for your feedback. Housekeeping is trained to not bother any guest before check out. I have looked into the matter and found the housekeeper who bothered you was a new hire. She has been retrained on the protocol for knocking on a guest's door before check out. I am very sorry you had to experience this issue.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Giovanni, Stafford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 1 night in Feb 2024

8/10 Good

Kevin, East Windsor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay there often and the staff is very friendly.
Stayed 2 nights in Feb 2024

8/10 Good

scott

Stayed 1 night in Feb 2024

2/10 Terrible

Brandon

Traveled with partner
Disliked: Staff & service
Hilton Garden Inn williamsburg, needs to update Expedia on the room selections, because the room that I had selected on the Expedia website wasn't the room that Hilton have gave to me when I had arrived. I had selected a double room king bed. They gave me just a plain standard king room. So whatever you do. Do not book the double room king bed because according to Hilton Garden Inn williamsburg, it doesn't exist.
Stayed 2 nights in Feb 2024
Response from Harlene Allen, GM on Feb 15, 2024
I am sorry you were unhappy with the room you reserved during your recent stay. I am not sure what room type you chose, however we do not have or list a Double room king bed. We do have king suites that are twice the size of a standard room but that was not the room booked by you.

8/10 Good

Ronald

Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice property. Pool and spa were clean. Rooms were impeccable.
Stayed 2 nights in Jan 2024

8/10 Good

cindy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I aabt to give 4.5 stars. Clean, updated, hot water, fast elevator. Only detractors was that the water pressure was OK, not great and AC/heater was LOUD!
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Audrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for visits to Williamsburg
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful choice
This hotel was top notched! Best hotel breakfast anywhere we’ve ever stayed and the all the staff was wonderful, very helpful and friendly!
Stayed 1 night in Dec 2023

10/10 Excellent

Tinina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice stay
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

James

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was not completely furnished. Large open area with no furniture, lighting was limited, Blinds didn't work. I stayed at this hotel many times in the past, and it was always a 4 star. I was appalled at how it changed. Never again
Stayed 1 night in Dec 2023

4/10 Poor

Randy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was out dated! Charged for breakfast! Most staff did not speak clear English. It was a dog friendly when I was told it WAS NOT! Would not stay there again!
Stayed 2 nights in Dec 2023

2/10 Terrible

Eric

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom sink did not dain. Gtoos stuff voning up inyo sink. Called desk anout the problem, was offrred free breakfast instea of different room. Later on I cut my hand underneath the sink trying to get sink to drain. Air conditioner in room us super ridiculous loud. Room was rathrr expensive, but needs badkt to be updated. Don't stay here.
Stayed 1 night in Dec 2023

4/10 Poor

Rudy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We checked into the room 225. The Sink in this room was clogged and full of water. We could not wash our hands. When I complained to the reception, they moved us to room 226 which turned out to have the same issue with the clogging of the faucet and the bathtub as well as the heat in the room was not that warm at the beginning. The management in this hotel should do a better maintenance of the plumbing system.
Stayed 1 night in Nov 2023

4/10 Poor

William

Disliked: Staff & service
Because we booked through Expedia the staff said there was nothing they could do because we woke up to no hot water to shower
Stayed 1 night in Nov 2023

10/10 Excellent

Shayla

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room with 2 queens and a double sofa bed. It was VERY spacious, clean, and quiet. Check-in was quick and easy. Would definitely stay here again.
Stayed 1 night in Nov 2023

8/10 Good

Hal

Stayed 2 nights in Nov 2023

10/10 Excellent

William

Traveled with partner
Liked: Staff & service
Disliked: Amenities
First, I want to assure you that all most all of the people we dealt with were friendly and helpful. However, when we got in to our room, we found there was only decaf and tea there for the coffee make, and the TV remote would not work. A call to house keeping got us some coffee, and batteries for the remote -- both of which you would expect to have been noticed by housekeeping when the room was cleaned before our arrival. . We left fairly early the next morning, and when we returned after dinner we found that no one had been in the room while we were out. Beds not touched,. towels not replaced, no regular coffee, etc, etc. Both nights we were there, there were dogs barking in nearby rooms -- annoying. Now, none of this was "earth shaking", but not what we are used to, and not what we expected from a Hilton property. Next visit to Williamsburg we will stay somewhere else, --wr
Stayed 2 nights in Nov 2023

10/10 Excellent

Celia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and accommodations we had no hot wayer
Stayed 3 nights in Nov 2023

6/10 Okay

Shawn, Nashville

Traveled with family
Liked: Cleanliness, staff & service
The hotel is fine and it’s in the middle of a great area for eating. My issue is that our reservation was changed from a two-queen room to one king. No explanation was given and no compensation was offered. We made our reservations 10 weeks ahead of time so it was not last minute. I think we were switched because it was an Expedia reservation and they were making less money on it. I asked for an explanation or a different kind of room but they declined both. Also the room we were given was a handicap room, so the layout was odd. There was no closet or dresser, just some drawers screwed into the wall in an alcove behind the door. I wouldn’t stay here again mainly because of how we were treated.
Stayed 2 nights in Nov 2023

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER CLEAN PROPERTY AND ROOM!
The property was CLEAN and very well maintained! I checked in a few minutes after 3 pm it was quick and easy, they only have 2 elevators in the same spot and with a full hotel it took a minute for the elevators to come back around (but really not a huge deal). The rooms were decent sized, everything was spotless. Parking is a little confusing because they share a lot with a couple restaurants and in the morning I noticed I parked in the wrong lot but my car was still there in the morning. They offer breakfast but it's for a fee; adults was $14 and kids was $7, I passed but did get the complimentary coffee. All in all it was a really nice property, walking distance to countless restaurants and fast food. My son and I even went to a couple souvenir shops. If I'm in the area again I would 100% stay here.
Stayed 1 night in Nov 2023

10/10 Excellent

Kim, Albuquerque

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so great. Beautiful hotel in lobby and in room. Huge Parking in back for our large RV to maneuver was great. Clean clean clea. Thruout. The room the Linens carpets bathroom, pool, fitness room etc. definitely stay here again if ever in Williamsburg.
Stayed 1 night in Nov 2023

8/10 Good

Joseph

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Leneida

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly. The breakfaat was too expensive.
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service of wait staff was amazingly friendly
Stayed 4 nights in Oct 2023

10/10 Excellent

Kara

Traveled with family
Liked: Amenities
Check in was smooth. Spacious room
Stayed 1 night in Oct 2023

10/10 Excellent

Martha

Stayed 2 nights in Sep 2023

10/10 Excellent

Riley

Great stay, kind staff. Flexible with a same day early check-in request. Would book it again!!
Stayed 1 night in Sep 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Lakisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 swimming, excellent customer service
Stayed 2 nights in Sep 2023

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Erica

Stayed 1 night in Aug 2023

8/10 Good

Louis

The hotel was average or above average on all the criteria you have listed.
Stayed 2 nights in Aug 2023

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean with excellent staff
Stayed 1 night in Aug 2023

8/10 Good

Shani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great, pool a disappointment
The hotel was fine, we loved our room location. The room was clean and the bed was comfortable, although there wasn’t a microwave, I liked the room. Check in was easy and quick. We didn’t have any issues with neighbors/noise as we were only there for one night. The only issue was the pool. Although it was open 24 hrs, the whirlpool was out of order and the pool itself didn’t look clean as it seems the filters weren’t running. I was looking forward to getting in both after a busy day, so I was disappointed that I couldn’t. Besides that, I would definitely stay there again.
Stayed 1 night in Aug 2023

8/10 Good

Pak, Short Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

John

Liked: Property conditions & facilities
Everything
Stayed 1 night in Aug 2023

6/10 Okay

Jeff

Traveled with family
Liked: Staff & service, amenities
Room was not cleaned after the second night of our stay like originally stated by the staff. Shower curtain rod also hanging awkwardly causing water to spray all over bathroom floor.
Stayed 3 nights in Aug 2023
Response from Justin on Aug 22, 2023
Thank you for bringing this to our attention. We strive to make sure that every guest has a nice stay in a well-maintained room and I apologize that we did not meet that mark with you. I have brought this to the attention of the correct staff members, and we are addressing it. Thank you for staying with us and I hope you will consider staying with us in the future.Justin P.AGM