Ratings based on 185 Verified Reviews

3.1 out of 5
58% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler

Negative!

Posted Dec 1, 2017
Got charge for an extra night that i did not use. I went through expedia and change dates for my stay and got charged an extra day!! Very bad!!
Comment from Hotel Management
Dec 5, 2017 by Management, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We apologize for the mixup regarding your bill. As this review is anonymous, please contact our General Manager if you would like to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
3 out of 5
by A verified traveler from FL

Posted Nov 9, 2017
Pros: The bed was comfortable, the linens and towels were clean. The bathroom was new and clean, with a good shower.
Cons: Repairs to the bathroom door Renovate the kitchenette Replace the dresser with one that did not smell mildewed inside
The facility is old, and the second floor had a mildewed smell throughout the halls and our room. When I told the desk clerk, she offered me a Febreze. The kitchenette was cramped and dated. Otherwise, the bed was good, and the bathroom was clean and in good condition... but the bathroom door was broken... split in half at the top. If you closed the bathroom door, half the door remained in the frame when you tried to pull it open. I told the desk clerk it needed to be repaired... but will it be??
Comment from Hotel Management
Nov 11, 2017 by Hotel Management, Hotel Management
Dorie, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
5 out of 5
by Derrick Carney from Chesapeake Va

review

Posted Sep 26, 2017 on Hotels
great
Comment from Hotel Management
Sep 28, 2017 by Manager, Hotel Management
Derrick, thank you for staying at Extended Stay America. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Posted Sep 22, 2017
There's no actual breakfast, expect hot chocolate and oatmeal. Checking in was really fast and easy. The room always clean and organize. Would definitely recommend it to anyone. Plus it's kids friendly.
Comment from Hotel Management
Sep 22, 2017 by Hotel Management , Hotel Management
Stara, thank you for staying at Extended Stay America. We are delighted to read you liked our front desk service and your well-appointed room. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
3 out of 5
by Stephanie

Posted Sep 16, 2017 on Hotels
Comment from Hotel Management
Sep 18, 2017 by Manager, Hotel Management
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
4 out of 5
by patrice

Posted Sep 16, 2017 on Hotels
Comment from Hotel Management
Sep 18, 2017 by Manager, Hotel Management
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay Canada. Sincerely, General Manager
4 out of 5
by Timeka

Great Stay

Posted Sep 13, 2017 on Hotels
My stay was very pleasant
Comment from Hotel Management
Sep 14, 2017 by Manager, Hotel Management
Thank you for sharing your kind review of Extended Stay America. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We hope to be your hotel of choice every time you visit this area. Sincerely, General Manager
4 out of 5
by stewart k

Trip

Posted Sep 10, 2017 on Hotels
Enjoyed my room and the location was great with nice restaurants.highways right there.service was plesant.
Comment from Hotel Management
Sep 12, 2017 by Manager, Hotel Management
Stewart, thank you for taking the time to write a review about your wonderful stay at Extended Stay America. As you shared, we are in a great location, and so convenient to the highway, giving easy access to restaurants, shopping, and entertainment nearby. Thanks again, and we look forward to welcoming you back to our hotel on your next visit to the area. Sincerely, General Manager
4 out of 5
by A verified traveler from Richmond Va

Dirty sheets

Posted Sep 8, 2017
First of all the room the room was small and the bed sheets had stains , it's nice Hotel but I was a little disappointed not sure if I would ever stay there again !!
Comment from Hotel Management
Sep 10, 2017 by General Manager, Hotel Management
Marcus, thank you for your candid comments. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Sep 7, 2017 on Hotels
Comment from Hotel Management
Sep 9, 2017 by Manager, Hotel Management
Thank you for your review. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, General Manager