Ratings based on 517 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Sep 18, 2017
The rooms are a nice size and the bed was very comfortable.
3 out of 5
by A verified traveler from ohio

Close to navy base

Posted Sep 12, 2017
I can't say enough about the staff they were great very friendly, but the room compared to the one we stayed in Chicago very disappointing beds and pillows were not comfortable the pull out couch was a twin box on the floor when we thought it was gonna be a full size bed, towels were hard to get every day we needed them they said there was no clean towels, are air went off in the middle of the night and to top that off when getting ready a bug probably a roach was hiding in the outlet of my straightener, the room lacked some cleaning kinda dusty and dead bugs in the cabinet by the fridge with all that I can say I wouldn't stay at this Spring Hill again
Comment from Hotel Management
Sep 16, 2017 by General Manager, Hotel Management
Greeting valued customer, thank you for your feedback regarding your stay with us. I am very sorry to hear that you had challenges with your room. This is definitely not normal and we will be looking into these items right away. I assure you we will correct these items immediately. Thank you again for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 5, 2017
Extremely clean , wonderful hotel, great location
Comment from Hotel Management
Sep 16, 2017 by General Manager, Hotel Management
Thank you for your information and for letting us know that you enjoyed your stay. We look forward to having you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Posted Aug 24, 2017
Room was beautiful comfortable and clean staff was welcoming breakfast was great. Overall perfect I will definitely stay again and recommend friends and family.
Comment from Hotel Management
Aug 29, 2017 by Penny Hunt - Area Manager, Hotel Management
Thank you for your very kind words. Our family looks forward to having you back again! Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Great place for a quick overnight stay with family.
Comment from Hotel Management
Aug 29, 2017 by Penny Hunt - Area Manager, Hotel Management
We appreciate your feedback. Please look us up the next time you are in our area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Midland Park, NJ

Convenient location...near shopping, restaurants..

Posted Jun 29, 2017
Pros: Convenient location off the main highway...and comfortable rooms...
Cons: Had a little trouble with the AC and regulating the temperature in the room...
Location: Unsure but seems like a lot of shopping a decent assortment of restaurants...
Standard hotel...clean comfortable, hot breakfast included. Plenty of parking...
Comment from Hotel Management
Jul 8, 2017 by Penny Hunt - Area Manager, Hotel Management
Valued guest, thank you for your feedback and your compliments. We are sorry to hear about your AC problems and we will work hard to correct this. We hope to have you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Great location

Posted Jun 26, 2017
Pros: Very clean rooms and facility. Great staff.
The hotel is located in the heart of the shopping area of Greenbrier. Loved the variety of stores and the convenient location to the highway. Pleasant staff, awesome breakfast and clean facility. Would highly recommend.
Comment from Hotel Management
Jul 8, 2017 by Penny Hunt - Area Manager, Hotel Management
Hello and thank you for your information. We love having you as our guest and we look forward to your return.
4 out of 5
by Dena from Indiana

Comfy beds

Posted Jun 19, 2017 on Hotels
Staff are very nice, duke was especially nice. Beds are comfy, shower is amazing. There was something sticky on the carpet by the bed and on the bed skirt of the bed. Also in the bathroom it looked like something had been splattered on the wall by the sink. Overall, it was a good place to stay and we would most likely stay there again if in the area.
4 out of 5
by Sean

Our stay

Posted Jun 18, 2017 on Hotels
Room was great other than a receptacle trying to come out the wall while unplugging the hair dryer. Breakfast was ok. It was very busy and had one attendant to tend to the caos. She worked very hard at maintaining but really needed help! We were unimpressed with turkey sausage being the only meat option. Rooms was very nice and the teammates were great. Just some small adjustments needed. For 200 a night I would have expected more in the line of breakfast. It was more comparable to a Holiday Inn breakfast
Comment from Hotel Management
Jul 8, 2017
Greeting valued guest, Thank you for your feedback. We appreciate your compliments and we will consider your suggestions. Please come back again the next time you are in our area, we would love to have you back!
5 out of 5
by Matt

This traveler left a rating score only Posted Jun 13, 2017 on Hotels