Posted Jul 18, 2016 on Hotels
After us ringing prior to the stay to explain we had booked twice for 2 seperate nights and they said we will link them together friday and saturday night! This wasnt the case as we arrived we then had to explain again about it and also paid for a room upgrade which wasnt worth it as we was told we would have a balcony or good views of the racecourse instead we got views of the main road outside the hotel and scaffolding! After staying friday we was told we wouldnt need to check out because it was sorted so we didnt bother checking out! When we came back to the hotel we got 3 different phone calls explaining we need to get out the toom check out was 11 and the lady was so rude about it we explained again and again and again still didnt get the idea and when they did no apology for it the room didnt get cleaned we had to go and ask for clean towels the room was small compared to what we paid for the hotel area was great chester is on the front door step problems with the key for the door!