Family dining
Check availability

Reviews of Chester Court Hotel

3 out of 5
Chester Court Hotel
48 Hoole Road, Chester, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 128 out of 270 reviews" "
Rating 8 - Good. 109 out of 270 reviews" "
Rating 6 - Okay. 28 out of 270 reviews" "
Rating 4 - Poor. 2 out of 270 reviews" "
Rating 2 - Terrible. 3 out of 270 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Stayed 1 night in Dec 2023

10/10 Excellent

Josephine

Stayed 5 nights in Dec 2023

8/10 Good

Tony

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just brilliant
This is our second time of staying at Chester Court in as many years and it is lovely to see how the hotel has developed these past years. Not far from Chester central, this hotel is in a great location has ample parking. With well equipped comfortable rooms with a breakfast that would satify the biggest appetite. This hotel is easy to recommend and one we will certainly return to in the future.
Stayed 2 nights in Dec 2023

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
How nice was this
It was in the middle of the storm October I got into Chester at 09-12 walked around for an hour got absolutely soaked . Asked if it was possible to just drop bag off about 10 -30 as check in was not until 13-00. They went out of there way to sort my room out so I could get dry and change my close in my room approximately 2-30 hours earlier.👍❤️
Stayed 2 nights in Oct 2023

10/10 Excellent

Keith, MORPETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff helpfull also easy walking distance to city centre nice safe zrea and very near restaurants cafes etc
Stayed 1 night in Sep 2023

10/10 Excellent

Avril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

8/10 Good

LAWRIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional breakfast
All the staff were friendly and helpful. The room was large enough for a couple. We stayed there for 5 days on a short break and to see family. The breakfast was exceptional with plenty of choice. We would stay there again when in the area.
Stayed 5 nights in Aug 2023

8/10 Good

Lawrence

Liked: Cleanliness, property conditions & facilities
Good choice.
Room was clean. Good tea tray with crisps, biscuits and bottled water in room. Bucket type seat in room was not comfortable. Good choice / selection of breakfast. Rail station was a 10 minute walk. Bus station and city centre were 12 to 15 minute walk. Guest house was on several bus routes.
Stayed 4 nights in Aug 2023

8/10 Good

Michael

Stayed 1 night in Jul 2023

8/10 Good

Susan

Stayed 3 nights in Jul 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chester court guesthouse
Stayed in a beautifully decorated guest house room. Very spacious with large wardrobe and chest of drawers. there was also a fridge and microwave. Big walk in shower and toiletries supplied. Room was very clean and tidy. chocolates on the pillow was a nice touch.
Stayed 1 night in May 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Ahmed

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff. Polite and helpful, made me feel very welcome. I asked for a plate and cutlery and he brought it with him while on the way to my room. Parking was available and there is a very good feeling about the place. I was also introduced to the owner and he was very welcoming, telling me to ask for what every I needed. All I needed was to have my Chinese , shower and sleep. Room was good, clean with lots of complementaries. I seriously recommend the CCH for anyone visiting Chester. Its is very close to so many Restaurants and Bars, the train station and the city centre. Hoole is a lovely part of Chester.
Stayed 1 night in May 2023

10/10 Excellent

Shane

Stayed 1 night in Apr 2023

10/10 Excellent

Janice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - would recommend
From the check in with John to breakfast in the morning this hotel really looks after you. The room was comfortable and the extra's made it feel like a 5* experience. The breakfast had so much choice and what I really liked was that they cooked your egg to order so, nice and fresh when you were ready to choose the bacon, sausage etc. John recommended an italian (Made in Italy) - 5mins walk from hotel for my evening meal - if you get a chance definitely go there you won't be disappointed. Absolutely loved this hotel and have no concerns in recommending them.
Stayed 1 night in Feb 2023

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, including a great breakfast
Stayed 2 nights in Oct 2022

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and bathroom were very clean. Clean towels as required
Stayed 5 nights in Jun 2022

8/10 Good

brian

Business traveler
Liked: Staff & service, amenities
Overall this property was good the single room i had was clean and tidy and bed was comfortable but could do with being updated and it looked like they were in the process of upgrading rooms in the hotel when i stayed what was really good was having a microwave in the room think all hotels should offer this. Breakfast was in my top 5 with service and variety.
Stayed 3 nights in Apr 2022

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
very poor
we turned up and were told due to work being carried out there would be no breakfast and gave a discount of £18, not a lot for two decent breakfasts and the inconvenience of looking for a place for breakfast first thing. They gave us what they called a superior room... definitely was not superior, bare floors 4 beds crushed into a small motel type room outwith the actual hotel. Will not revisit
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, amenities
Nice and quiet. Work was undergoing in the main building that we wasn’t aware of,
Stayed 1 night in May 2021

6/10 Okay

lorraine

Traveled with group
Stayed 1 night in Aug 2020

10/10 Excellent

Michelle, Birmingham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, Rooms clean and have everything needed, Breakfast lovely, local to town, pub opposite so ideal location, will definitely stay again. Thank you
Stayed 2 nights in Mar 2020

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chester Court
The location of the hotel was idel. It is very clean and tidy with helpful staff. The room was large with good views over Hoole Road. Breakfast was also good and we look forward to the restaurant opening soon. Transport into the City was fine with a bus stop almost outside.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was Immaculate From the welcome on arrival from the owner to the service we received, it was fabulous. The plans proposed are very nice and we are sure to take on board the food services proposed for later this year The breakfast was amazing
Stayed 1 night in Feb 2020

8/10 Good

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Breakfasts was very good and staff great too. Parking was available with plenty vacant places, the hotel itself was very good.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As a busy freelancer, I was looking forward to staying at this period property to work in a different setting. Unfortunately, my room was in the 'cell block' to the rear. A modern, yet very dated, quadrangle of tiny outside rooms. Upon entry, I was greeted with the sound of the neighbour’s TV through the paper-thin walls, replaced in the night with the sound of him snoring and urinating. After running a sink of water to freshen up, I discovered (via my wet socks) that the sink leaked all over the bathroom floor via the overflow or waste. The shower screen lacked a bottom seal, which later added to the flooding. After a sleepless night, I was ‘treated’ to the most basic of English breakfasts (you even get 1 less sausage than in the photo!). Upon returning to my room/cell to continue working, a tradesman commenced external maintenance to the rooms (before 9am). This involved electric drilling, hammering and the hacking up and spitting of phlegm. Other auditory treats in my room (7), which backed onto the kitchen, included staff chatter, constant doorbell chimes and kitchen water/mop buckets continually being drained right outside the room door. So much for the peaceful work break! I complained upon checking out. The new owner told me other local places were even worse (and that he knows because he owns them) and that I should have asked for a better room. No, you should have given me a better room and it’s not ok to charge £40 for those cells.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
This hotel is on the main bus route into the city and so it was great to be able to leave the car there (plenty of parking space), get the bus and enjoy a few drinks at the Christmas market. Staff were very helpful, friendly and efficient. The breakfast service was excellent with lots of choice. The hotel is under new ownership so I hope they will be investing in updating the room decor and facilities as our room and en-suite was "well worn"
Stayed 1 night in Nov 2019

8/10 Good

fiona

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Brendan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Colin

Liked: Staff & service
Stayed 1 night in Aug 2019

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
chester court hotel
very clean rooms and bedding.breakfasts were fresh and tasty good selection of food available.large car park also chester town within easy walking distance.all staff very friendly and accommodating.happy to stay there again
Stayed 2 nights in Jul 2019

8/10 Good

Aries, Sale

Liked: Staff & service, amenities
Great location near to centre of chester, friendly, helpful staff, plenty of free parking. Hotel is generally a bit 'tired', could do with freshen up/modernisation etc but it was clean and tidy and great for an overnight stay.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good staff. Great breakfast. Room little basic but fine. Good value if you book on a deal.
Stayed 3 nights in Jul 2019

10/10 Excellent

robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with character, good location & bfast.
Nice clean, quiet hotel with character, close to shops & into Chester, great bfast too. Tho rooms were a little small & a fridge would be good.
Stayed 3 nights in Jul 2019

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chester court hotel
Good location short walk into city and a nice local pub nearby
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 12 was small. No non slip shower mat. Good breakfast and nice staff
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Traditional guest house. Clean but a little tired. Has everything required for an overnights stay.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Stayed 1 night in May 2019

8/10 Good

Anon, Cornwall

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and comfortable room. Convenient location for the university. Only down side was the shower head wouldn’t stay up, but was still able to use it.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a period property with lots of period features. The breakfast was very good with lots of choices. We stayed in one of the courtyard rooms it was a good size but could do with a little update.
Stayed 2 nights in Feb 2019
Response from reception on Mar 12, 2019
Thank you for your review! We appreciate your feedback.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean spacious room - some areas need a little TLC and maintenance eg flaking paint in the bathroom but this is only cosmetic. Fantastic service at breakfast with a great selection of cereal etc cooked breakfast was lovely with toast and coffee constantly replenished as required, we would definitely stay here again
Stayed 1 night in Feb 2019
Response from reception on Mar 12, 2019
Thank you for your review! We appreciate your feedback.

10/10 Excellent

Garry, Redditch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class
Very welcoming staff throughout the stay lovely big clean room breakfast great 👍 Made my visit to Chester one to remember thanks
Stayed 1 night in Feb 2019
Response from reception on Feb 12, 2019
Hi Garry, thank you for your kind review! I'm glad you enjoyed your stay with us.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for visiting beautiful Chester
I was pleasantly surprised at this hotel. The staff are very friendly and helpful and made us feel at home. Our room was like a motel room, you had your own front door. Very nice, bed could have been more comfortable. Breakfast was excellent. Would definitely stay here again as Chester is beautiful and worth spending more time in.
Stayed 1 night in Jan 2019
Response from reception on Jan 23, 2019
Thank you for your kind review! I am glad you enjoyed your stay with us.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Jan 2019
Response from reception on Jan 22, 2019
Thanks for your review! We hope to see you again in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice enough
More of a glorified b&b, but nice enough. No where to work comfortably in the room (I booked a single). Bed was a little uncomfortable; shower was 👌. Good breakfast. Its a 30 minute walk into the centre (you can easily avoid walking on the main road by using side streets to get to the canal). Let them know if you are a late arrival as there is no overnight reception (but arrangements were made for us).
Stayed 3 nights in Jan 2019
Response from reception on Jan 15, 2019
Thank you for your review! We appreciate your feedback.