Ratings based on 338 Verified Reviews

3.6 out of 5
68% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
Hard bed but that's just being used softer one. Great location with Park and ride so close.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kendal

Nice but noisy

Posted Jan 23, 2017
Really nice hotel, great location, nice room and the food was good. Only downside was that you could hear every footstep from above when in a ground floor room and hear every conversation and tv from the rooms either side.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Jan 20, 2017
The hotel itself was lovely, super comfy beds and clean rooms. The staff were really friendly. The only real downside was that people stopping in the next room were so loud through out the night banging and slamming the doors which was frustrating and kept us awake which putting a bit of a downer to the stay but that's not the fault of the hotel. Would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2017
Cannot fault this hotel. Stayed overnight after a family funeral. Staff were great, rooms perfect.
4 out of 5
Recommended
for Everyone
by A verified traveler from Malta

Nice hotel, close to the Zoo

Posted Jan 6, 2017
Pros: Staff were great, welcoming, friendly and helpful. Expensive bar but good value restaurant.
Cons: Didn't like the smoking area outside the entrance. Move it a bit further away.
Location: Close to the Zoo and to shopping in Chester, very convenient.
Stayed one night, booked two rooms, fine but a long way apart from each other.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent one overnight stay close to the A55 road

Posted Dec 20, 2016
Pros: Mostly the most helpful staff.
Cons: Not to my knowledge.
Location: We stayed at the hotel as we were en route to Cleveland the following day. Following our arrival we visited Chester City centre.
Stayed at the accommodation for one night. The accommodation was very close and convenient to the main road from North Wales to Manchester and beyond. Very helpful and obliging staff. Explained the Park and Ride System to Chester town centre. Provided with a hearty breakfast the following morning although left it late arriving at the restaurant. I am unable to direct any adverse comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from hampshire

Great hotel for a 1 night stay - did the trick

Posted Dec 19, 2016
Pleasant hotel, great foyer and comfortable room. Staff very friendly
2 out of 5
by A verified traveler from P

Small box room unclean and broken fixtures

Posted Dec 19, 2016
Booked because the pictures on the website looked lovely. The classic room is a small box they called compacted many broken bits and dangers in the room . Dirty bed cover, drawersbreakfast and staff great
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2016
Pillows were uncomfortable but overall the hotel was nice
3 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff, good service, comfy bed!

Posted Dec 4, 2016
Last minute reservation, comfy bed, helpful staff. Not the most modern or well maintained but ok for price.