Ratings based on 257 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
89% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Cheshire

Bad manners and discourtesy of some of the staff

Posted Jul 23, 2016
Pros: The courtesy of the head doorman [who parked my car] and the other front of house staff, reception, Ruth Duty Manager and room service waiters.
Cons: The manners of the staff in the Arkle Bar. Bathroom & Executive Bedroom needs upgrading. Towels extremely rough.
Booked a two night stay. Whilst waiting for my room [the Brasserie full] I went to the Arkle bar for a coffee. The bad manners and discourtesy began from here: Staff unable to understand my requests, being told I 'could not sit at a table' but had to go to the bar to sit on one of their very high stools. Not content with this discourtesy the head of the Arkle bar told me I should have booked a table! I stood my ground and said that I was waiting for my room and that I had no intention of climbing up onto one of their high bar stools. He grudgingly gave me a table and said that it was Reserved at 4.00 - it was only ten to three at the time! Other points which should not arise in a 5 Star hotel [and I have had experience of many during my business travels]Arkle Bar continued discourtesy during my visit when attempting to book after noon tea. Told they were fully booked at all times. When I said that I would therefore book afternoon tea in the RESIDENTS DRAWING ROOM I was told that this 'was not possible' as 'they were understaffed' and would be unable to serve tea. 5* service ? I have encountered better manners in Premier Inns. Brasserie: No biscuits other than chocolate to have with my coffee. Being diabetic and unable to eat chocolate I asked for some plain biscuits. NO OTHER BISCUITS came the discourteous reply [I note that another diabetic has complained of similar treatment. A 5* hotel should have a supply of biscuits for their guests]
4 out of 5
by A verified traveler

Lovely hotel in the heart of Chester

Posted Jul 11, 2016
I enjoyed a comfortable stay at the Chester Grosvenor, it is a lovely hotel in the heart of the Chester. My only slight negatives were that additional charges were placed on just about everything such as accessing the spa area (not treatments) or anything warm with your breakfast. Whilst my room was lovely (328) the bathroom could do with refreshing a little bit, the shower pole and bath were both marked from use. Not a major issue, but not particularly in keeping with the 5* offer. All things considered I'd use the Grosvenor again.
5 out of 5
by A verified traveler from ES

I cannot recommend this hotel highly enough!

Posted Jul 2, 2016
This hotel is THE BEST! It's convenient for the shops and restaurants, the staff are so professional. I love staying at this hotel.
5 out of 5
by A verified traveler from wolverhampton


Posted Jun 25, 2016
Lovely time spent in a lovely hotel exellent staff , food, room and also a fee room upgrade could not think of anyway to improve the experience.
3 out of 5
by A verified traveler from Isle of Man

Nice hotel, curtains wouldn't close

Posted Jun 13, 2016
Pros: Location, rooms
Cons: Simpler curtains that close!
Location: Right in the main shopping street, all the attractions, bus station and train station are near by
The hotel location is right in the heart of Chester which is great, and the hotel itself is lovely. We only had one issue - the curtains in the room wouldn't close! Unfortunately we didn't find this out until 9pm and had to call hotel maintenance. After 20mins he said the curtain rail would have to come off completely as the string was completely tangled up in the mechanism. The curtain maintenance is done by an outside company who wouldn't come in at that time off night, so we were left not being able to close the curtains and woken at 6am by the sun coming though the window! We were offered complementary thermal spa, and an upgrade to a suite if we decided to stay there again. This means we would have to spend another couple of hundred quid to see any benefit! Not very impressed.
5 out of 5
by A verified traveler from Grantham

Anniversary present

Posted Jun 13, 2016
Pros: Everythin
Cons: Nothing
Location: Chester is such a lovely play
What a hotel absolute first class, all staff superb polite and couldn't do enough to help facilities great would recommend this hotel every time
4 out of 5
by A verified traveler from Penygroes

Very nice hotel,excellent staff.

Posted Jun 12, 2016
Pros: The dining facilities and the Staff.
Cons: The beverage tray.
Location: Great ,middle of the city,many premier shops,good pubs and restaurants,near to the river.
I was disappointed with my room chiefly because an underwhelming beverage tray which was under supplied of all of these - tea,coffee,sugar and milk.In addition there should have been a fresh water facility near to the beverage tray,in fact you go to the bathroom.The kettle could only be used by moving it to the desk at the back of which was a mirror with the consequential steam vapour.The plusses being great air vonditioning and comfort of bed.The most striking thing for me was the wonderful attitude of the staff,extremely courteous,helfull and pleasant.I really enjoyed my breakfast where all the staff were super attentive efficient and pleasant.
5 out of 5
by A verified traveler

Excellent hotel

Posted Jun 6, 2016
This hotel was everything you could wish for, the hotel was in the perfect location the staff were very attentive, food excellent, will return again.
5 out of 5
by A verified traveler

Great location in the heart of the city.

Posted May 1, 2016
Pros: The elegance of the hotel and friendly staff.
Cons: No.
Location: Centre of the city next to plenty of shops and great restaurants.
Excellent hotel with staff that couldn't do enough for you. Room was perfect and we had a wonderful staff and didn't want to leave....
5 out of 5
by A verified traveler from Berkshire

Lovely hotel right in the centre

Posted Apr 21, 2016
Prompt check in, friendly and helpful staff, relaxing and beautiful bedroom. Fitness room is basic but hotel is ideally situated for a run along the Dee. Lots of shops and restaurants on the doorstep. Will check out the spa next time. Not much discount off the carpark for staying at the hotel: £8.50 as opposed to £10.