Ratings based on 233 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Hotel convenient for our stay.

Posted Jul 16, 2017
Pros: Gym facility.
Cons: Room was very warm and air conditioning rather noisy for sleeping.
Location: Conveniently just off the motorway so anywhere easily accessible.
Obviously having just been refurbished it was nice to experience everything so fsh and new.
Comment from Hotel Management
Jul 17, 2017 by Anna, Hotel Management
Dear Guest, Thank-you for taking the time to leave your feedback on your recent visit to us. I am really pleased to see that you enjoyed your stay with us and had a chance to enjoy the leisure facilities. We look forward to seeing you again in the future. Kindest regards, Anna Whelan, Reservations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Jul 14, 2017
I go to alot of hotels this is one of the best I have been to in a long time staff excellent food excellent breakfast amazing building clean and tidy parking spaces loads well done my one only compliant is who ever services the fire alarm needs to check detectors age and clean them see photos
Comment from Hotel Management
Jul 17, 2017 by Anna, Hotel Management
Dear Guest, Thank-you for taking the time to send across your feedback on your recent visit to us. I am happy to hear that you enjoy our hotel, going as far as saying it is one of the best you have been to in a long time is high praise indeed. I have passed your feedback on to our housekeeping and maintenance team about cleaning the smoke detector's. Please rest assured that we do regular checks on the fire system to ensure that all detectors work correctly. We look forward to welcoming in you back to The Park Royal Hotel in the future. Kindest regards, Anna Whelan Reservations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
Nice clean hotel with good facilities, easy parking. Good varied breakfast.
Comment from Hotel Management
Jun 7, 2017 by Anna Whelan, Hotel Management
Dear Guest, Thank-you for your lovely feedback, I am pleased to read that you enjoyed the facilities we have on offer and enjoyed your breakfast selection. We hope to see you again in the future. Kindest regards, Anna
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Secluded but close to M56

Posted May 9, 2017
Secluded and guiet location. Good breakfast spread. Limited TV news and sports channels. No minibar.
Comment from Hotel Management
Jun 1, 2017 by Anna Whelan (Reservations Manager), Hotel Management
Good afternoon Leslie, Thank-you for your lovely feedback. I am really pleased to see that you had an enjoyable stay with us and enjoyed your breakfast. Unfortunately, our rooms don't have the facilities for a stocked mini-bar, however, we do have VIQ rooms available which include a drinks package as well as some other upgraded items, these rooms are available at an upgrade supplement. I hope that we will see you again at The Park Royal Hotel in the future. Kindest regards, Anna Whelan
4 out of 5
by Verona

Old favourite never lets us down

Posted Apr 22, 2017 on Hotels
Clean comfy and really good breakfast
Comment from Hotel Management
Jun 1, 2017 by Annie, Hotel Management
Good afternoon Verona, Thank-you for your lovely feedback, its always nice to hear that we are still looking after our regular guests and still meeting your expectations. We look forward to welcoming you back to The Park Royal again soon. Kindest regards, Anna Whelan
3 out of 5
by Mrs P

Bad!

Posted Apr 17, 2017 on Hotels
Not sure how people rate this hotel as 4.4. We took our assistance dog and the front desk were not sure if the dog was allowed in the hotel area or not. The manager said he would find out but he never did, so we left our dog in the car while we were in the hotel and when we had finished eating we went and sat with him in the car. We would have gone home if we had not been so far away. What a disgrace!
Comment from Hotel Management
Jun 5, 2017 by Annie, Hotel Management
Good afternoon Mrs P, Thank-you for taking the time to leave your feedback with regards to your recent stay at The Park Royal. I am sorry to hear that you were not happy about not being permitted to bring your dog into the restaurant and bar area, I am afraid that this is company policy. We hope that this would not deter you from visiting us again in the future. Kindest regards, Anna Whelan
4 out of 5
by A verified traveler

Nice hotel

Posted Apr 17, 2017 on Hotels
As a family we have stayed in Park Royal several times. The service is always very good with polite staff. There is a variety of food to choose from from breakfast. The rooms are neat and tidy. Unfortunately the hotel could not provide a bible when I asked for one. Gideons always supply bibles to hotels which can be kept in the lockers.
Comment from Hotel Management
May 30, 2017 by Annie, Hotel Management
Dear Guest, Thank-you so much for your lovely feedback about your recent stay with us. I am pleased to hear that you have experience good service and our team have always been polite towards you and your family. My apologies that we didn't have a bible for you, I will pass this on to our operations manage to look into and hopefully we can have this rectified upon your next visit to us. We look forward to welcoming you back again in the future. Kindest regards, Anna Whelan Reservations Manager
5 out of 5
by Duncan

Posted Apr 9, 2017 on Hotels
Good stay
Comment from Hotel Management
May 30, 2017 by Annie, Hotel Management
Good afternoon Duncan, Thank-you for your feedback, we are really pleased to hear that you had an enjoyable stay with us. We hope to see you again in the future. Kindest regards, Anna Whelan Reservations Manager
4 out of 5
by Marion

This traveler left a rating score only Posted Mar 13, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from U.K.

Great Spa Hotel

Posted Mar 11, 2017
I enjoyed a lovely stay at the Park Royal Hotel. Great spa facilities. Delicious breakfast and evening meal in room. Spacious room and friendly staff.