Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Pillowtop beds, desk, iron/ironing board, cribs/infant beds
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Reviews of Best Western Chester Hotel

2.5 out of 5
Best Western Chester Hotel
2150 State Street, Chester, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 129 out of 246 reviews" "
Rating 8 - Good. 76 out of 246 reviews" "
Rating 6 - Okay. 27 out of 246 reviews" "
Rating 4 - Poor. 10 out of 246 reviews" "
Rating 2 - Terrible. 4 out of 246 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Erica

Traveled with family and small children
It was a convenient stay, staff were nice. Breakfast was simple. There’s A Walmart, Gas Station, and other fat food places close by.
Stayed 1 night in Apr 2024
Response from Bobby Bowman GM on Apr 13, 2024
Thank you for sharing your feedback with us! We're glad to hear that you found your stay convenient and that our staff provided friendly service. While our breakfast offerings are kept simple, we're always looking for ways to improve, so your input is valuable to us. Additionally, we're happy to hear that our location near various amenities such as Walmart, gas stations, and restaurants was convenient for you. We hope to have the opportunity to welcome you back in the future for another enjoyable stay. Safe travels until then!

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bobby General manager on Apr 9, 2024
We thank you for taking time to let us know that you had a good stay and that you were treated with professionalism. We look forward to hosting you again in the future.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly helpful polite great place to stay
Stayed 7 nights in Mar 2024
Response from Bobby on Mar 25, 2024
We thank you for your stay and Hope to see you again in the future.

10/10 Excellent

Steven, New Athens

Traveled with family
Liked: Amenities
Nice and quiet in the room
Stayed 1 night in Mar 2024
Response from Bobby Bowman on Mar 8, 2024
Thank you for sharing your feedback! We're delighted to hear that you enjoyed the peace and tranquility of your room during your stay. Providing a quiet and comfortable environment is a top priority for us, and we're pleased to know that we met your expectations. Should you find yourself in the area again, we'd be honored to welcome you back for another relaxing experience. Safe travels!

8/10 Good

Tracy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was better than I expected. The location was convenient, and the staff was welcoming and helpful. The property was very clean - the lobby, room, and breakfast area. The room was well maintained, with newer carpet, tile, and decor. The bed was comfortable. Just be sure to ask for a room other than 111. It is right off the lobby directly across from the breakfast area.
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 28, 2024
Thank you for you feedback.

10/10 Excellent

Tracey

Traveled with family
Clean and breakfast was good
Stayed 1 night in Jan 2024
Response from General Manager on Feb 28, 2024
Thank you for your review

10/10 Excellent

Lanny

Stayed 1 night in Dec 2023
Response from General Manager on Feb 28, 2024
Thank you for your review

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from General Manager on Feb 28, 2024
thank you for your review

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with my stay. The continental breakfast was better then any hotel I've stayed at. I will be traveling to Chester a lot this will definitely be my hotel choice.
Stayed 1 night in Nov 2023

6/10 Okay

MATTHEW

Stayed 4 nights in Nov 2023

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I have stayed in this hotel. It is clean, easy parking, convenient, and a lovely breakfast.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 16, 2023
Thank you for your feedback. Hope to see you again in the future

6/10 Okay

Rebecca

Traveled with group
Liked: Cleanliness, staff & service
Toilet didn’t flush very well and shampoo, conditioner and body wash dispensers didn’t work.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 16, 2023
Thank you for your feedback. We will have the correct departments address the issues sited asap

10/10 Excellent

Cirina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Nov 16, 2023
Thank you for your feedback. Hope to see you again in the future

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quick and easy heck-in friendly staff
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 16, 2023
Thank you for your feedback. Hope to see you again in the future

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband thought the bed was very comfortable and slept well. Very accommodating when we had issue with television remote. Overall, it was a pleasant stay.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 16, 2023
Thank you for your feedback. Hope to see you again in the future

8/10 Good

Judith

Stayed 1 night in Oct 2023
Response from General Manager on Nov 16, 2023
Thank you for your feedback. Hope to see you again in the future

10/10 Excellent

Ezequiel, Lombard

Liked: Cleanliness, staff & service, property conditions & facilities
Buena hospitalidad
Stayed 1 night in Oct 2023
Response from General Manager on Nov 16, 2023
Thank you for your feedback. Hope to see you again in the future

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean as always. This time smelled of paint because its freshly painted.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 5, 2023
Thank you for your feedback. We hope to see you again in the future

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
It was an excellent hotel for our 1 night stay. Mulitple nights would be fine also. Room was clean and very large. Bed was also very comfortable. They had a breakfast that was better than most hotels.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 5, 2023
Thank you for your feedback. Hope to see you again in the future

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Be aware, this is NOT a pet friendly place. Expedia says it is. However the wonderful saff people there called me early in the morning to let me know and even suggested another area where i could look. Awesome staff!
Response from General Manager on Oct 5, 2023
Thank you for your kind words, and we do apologize for not being able to accommodate your pet. We hope to see you in the future

10/10 Excellent

Denis

Stayed 1 night in Aug 2023
Response from General Manager on Oct 5, 2023
Thank you for your kind words

10/10 Excellent

marilyn

Stayed 1 night in Aug 2023
Response from General Manager on Oct 5, 2023
Thank you for your review

6/10 Okay

Jerry

Stayed 3 nights in Aug 2023
Response from General Manager on Oct 5, 2023
Thank you for your review. We would have liked to have heard more from you as to why you rated us 3/5

4/10 Poor

Scott

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Paid a astronomical amount to stay here! Laundry was broken (I travel for work). Advertised outside pool, which was slime green and clearly had not been used for awhile. Staff was amazing! Just dont recommended the property.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 10, 2023
Thank you for your review. The pool was not usable due to storms that had passed through town one after another in a couple of days. Regarding the laundry, we would have liked to help you figure out what the issue was as other guests used it and had none. Hope to see you again in the future

4/10 Poor

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 10, 2023
Thank you for your review. We would have liked to hear what we could have done better to earm a 5/5 from you. Hope to see you again in the future

8/10 Good

Roy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Aug 10, 2023
Thank you for your review. WE would have liked to hear what we could have done better to earm a 10/10 from you. Hope to see you again in the future

8/10 Good

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 10, 2023
Thank you for your review. WE would have liked to hear what we could have done better to earm a 10/10 from you. Hope to see you again in the future

10/10 Excellent

Cirina

Liked: Cleanliness, property conditions & facilities
Very convenient. Close to downtown. Quiet and relaxed hotel. Really enjoyed my stay there. Would recommend 10/10
Stayed 2 nights in Jun 2023
Response from Bw Team on Jun 22, 2023
we appreciate your feedback we are happy you enjoyed your stay hope to see you again in the future

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My weekend in Chester
I enjoyed my stay at the Chester branch. The room was clean, the bed and pillows were great (very comfortable) and it was far enough from the main road that it was extremely quiet. My one complaint would be the need for a better selection at breakfast. The pancake machine only worked one of the days I was there and the coffee machine was broken too on the regular side, thankfully I drink decaf. Overall it was a very good stay.
Stayed 4 nights in Jun 2023
Response from Bw Team on Jun 22, 2023
we appreciate your feedback we are happy you had good time we will follow up with team about pancake issue and thank you again for staying with us hope to see u in the future.

6/10 Okay

Charles

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Bw Team on Jun 22, 2023
thank you for staying with us and thank you for your feedback

6/10 Okay

Ruben

Liked: Cleanliness, property conditions & facilities
I had an issue with the TV screen frozen and was not able to enjoy the use of the TV, before going to sleep. Mentioned it to the front desk, said they would look into this, but was not fixed. Also, notice they did not refresh the room for my second day stay. Reused towels.
Stayed 2 nights in Apr 2023
Response from BW Staff on May 10, 2023
dear guest thank you for your feedback our goal is to make your stay as pleasant as possible we apologize for the inconvenience, and we will be discussing this with our team to address this issue.thank you for staying with us and hope to serve your hotel needs in the future. Thank you from the Best Western Team

6/10 Okay

Margaret

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from BW Staff on Apr 8, 2023
thank you for staying with us and we appreciate you taking time to leave review this will help us to keep improving on guest experiences

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Made reservation at this hotel because it stated they had a pool and breakfast. Received notification from them that the pool was not open because it was being repaired. I asked to cancel they said NO refund. Ok went anyway even though it was out of the way but didnt want to lose the money. Get to the hotel and no hot breakfast, coffee or juice. The water was bad and there was a notice that you couldn't drink the water. No notification prior to arrival and no discount. But i did have a good nights sleep!
Stayed 1 night in Mar 2023
Response from mgr on Mar 19, 2023
regarding the water it was a city wide boil order so i apologize for the city but we do offer bottle water for free at front desk . and regarding the pool its a outdoor seasonal pool.

8/10 Good

yongsuk

Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean, but smells not good. Staffs are friendly. Breakfast is something missing a lot. At night, noise from the road is loud.
Stayed 1 night in Mar 2023
Response from General Manager on Mar 16, 2023
Thank you for your feedback

6/10 Okay

shimon, Lakewood

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
No shampoo in dispenser, water in toilet kept on running
Stayed 3 nights in Feb 2023
Response from General Manager on Feb 27, 2023
Thank you for your feedback.

8/10 Good

shimon, Lakewood

Stayed 4 nights in Feb 2023
Response from General Manager on Mar 16, 2023
Thank you for your feedback

8/10 Good

Mark

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
staff good. right wing tv in break area created hostile atmosphere
Stayed 1 night in Jan 2023
Response from General Manager on Feb 27, 2023
Thank you for your feedback

2/10 Terrible

Jane

Stayed 1 night in Dec 2022

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Staff was pleasant and the room was clean
Stayed 1 night in Oct 2022
Response from mary on Nov 7, 2022
Thank you for staying with us

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quick and easy check-in, friendly staff
Stayed 3 nights in Oct 2022
Response from mary on Oct 18, 2022
John,Thank you for your feedback. We are glad to have made this stay a good one for you.

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service
I like the location of this property. What I didn't like is that our room smelled of urine. Perhaps it's time to shampoo the carpets. Also, the usual coffee creamers were not available.
Stayed 2 nights in Sep 2022
Response from mary on Oct 18, 2022
We thank you for your feedback and will look into this.

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well-kept property. As the only option in Chester, you can be assured of a pleasant stay. 2 nights. Breakfast is minimal but sufficient.
Stayed 1 night in Sep 2022
Response from General Manager on Sep 19, 2022
Thank you very much for your feedback.We are glad we were able to make your stay a pleasant one. Hope to see you again in the future

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from mary on Sep 11, 2022
Thank you glad you had a great stay.

4/10 Poor

Elaine

Stayed 3 nights in Sep 2022
Response from Nicole on Sep 15, 2022
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love that this hotel is in Chester. It makes it more convenient when visiting family. The pool was still closed, although it looked like it was fine. Breakfast options were very limited.
Stayed 2 nights in Aug 2022
Response from mary on Sep 10, 2022
Thank you for your feedback.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Lethan

Traveled with family
Stayed 1 night in Jul 2022
Response from General Manager on Aug 2, 2022
Thank you for your reviews

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is easy to find and convenient for our needs. During this visit, the pool was closed due to mechanical issues. Most unfortunate!
Stayed 4 nights in Jul 2022
Response from General Manager on Aug 2, 2022
Thank you for your feedback

2/10 Terrible

Alyce, Kalamazoo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bedbugs. I've stayed here before and not had a problem. I got eaten up. When I told Sherry at the desk, she said she couldn't help me, that only management could and I'd have to call tomorrow. I'm standing in the lobby, all bit up, and no management is available? Very poor management indeed to not have anyone available to assist. Oh, and the pool pump broke, so the pool wasn't available either, which happened before I realized there were bedbugs. Very disappointed.
Stayed 4 nights in Jul 2022
Response from General Manager on Aug 2, 2022
Thank you for your feedback. The front desk staff members (2) helped you the best they could at the time of day you brought the issues to their attention. The manager was able to take care of the issue for you upon arrival at the hotel

10/10 Excellent

Tekeya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from General Manager on Aug 2, 2022
Thank you for your feedback