Ratings based on 146 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler from Grand Rapids MI
The Holiday Inn Express next door is much nicer.Posted Sep 8, 2015
Pros: Not much other than the location (near friends that we were visiting), but there are better places to stay right around the corner.
Cons: Customer service - the front desk staff was not at all helpful and provided no information what-so-ever. Hire & train a real cleaning staff.
Location: We only go there to visit some friends that live in the area - there would be no other reason for us to stay there.
Not impressed with this hotel at all. Made the mistake of booking here instead of the Holiday Inn Express next door where we'd stayed a couple times in the past. Never again. Staff was neutral - neither good or bad, just sort of 'there'. The bummer was that the room was not very clean at all - dusty junk, the bathroom floor & countertop had clearly not been really scrubbed or properly cleaned in a long time. There was crusty crap on the countertop and back guck & dirt on the floor. Gross. The second morning of our stay we had no fresh bath towels - I literally had to trek down to the far end of the hallway with sopping wet hair to get clean bath towels so my husband didn't have to re-use the same soggy towel I'd had to use. Ugh. There was also only a top sheet & big heavy comforter on the bed - no blanket. The sheet wasn't warm enough, the huge wintery comforter was way too hot... a normal blanket would have been nice. Slept for crap thanks to that. Not a stellar experience. If they were offering a continental breakfast or anything, they sure didn't let us know - the front desk staff clearly just didn't care about any sort of customer service.
for Familiesby Agnes
Posted Aug 25, 2015 on Hotels
for Business Travelersby Lauren
Posted Aug 21, 2015 on Hotels
for Business Travelersby A verified traveler
Posted Aug 17, 2015 on Hotels
for Familiesby Cynthia from Detroit, MI
Great hotel, great service at a great locationPosted Aug 17, 2015 on Hotels
The room was awesome. Huge. The beds were a bit firm for our liking. But other than that everything was absolutely fabulous.
for Familiesby Julie
Posted Aug 11, 2015 on Hotels
for Familiesby Stephen from Ephrata, Pa
A place to relaxPosted Jul 29, 2015 on Hotels
Great room for us. It was clean, large and comfortable. Good morning start with coffee and Breakfast.
for Everyoneby A verified traveler from Trevor, WI
Posted Jul 29, 2015
Great hotel. Friendly staff. Would highly recommend it.
for Familiesby Jim from Clearwater Beach
Best in the areaPosted Jul 25, 2015 on Hotels
Pleasant staff, clean and comfortable
for Business Travelersby Linda
Posted Jul 19, 2015 on Hotels