Ratings based on 134 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler from Grand Rapids MI
The Holiday Inn Express next door is much nicer.Posted Sep 8, 2015
Pros: Not much other than the location (near friends that we were visiting), but there are better places to stay right around the corner.
Cons: Customer service - the front desk staff was not at all helpful and provided no information what-so-ever. Hire & train a real cleaning staff.
Location: We only go there to visit some friends that live in the area - there would be no other reason for us to stay there.
Not impressed with this hotel at all. Made the mistake of booking here instead of the Holiday Inn Express next door where we'd stayed a couple times in the past. Never again. Staff was neutral - neither good or bad, just sort of 'there'. The bummer was that the room was not very clean at all - dusty junk, the bathroom floor & countertop had clearly not been really scrubbed or properly cleaned in a long time. There was crusty crap on the countertop and back guck & dirt on the floor. Gross. The second morning of our stay we had no fresh bath towels - I literally had to trek down to the far end of the hallway with sopping wet hair to get clean bath towels so my husband didn't have to re-use the same soggy towel I'd had to use. Ugh. There was also only a top sheet & big heavy comforter on the bed - no blanket. The sheet wasn't warm enough, the huge wintery comforter was way too hot... a normal blanket would have been nice. Slept for crap thanks to that. Not a stellar experience. If they were offering a continental breakfast or anything, they sure didn't let us know - the front desk staff clearly just didn't care about any sort of customer service.
for Everyoneby A verified traveler from Trevor, WI
Posted Jul 29, 2015
Great hotel. Friendly staff. Would highly recommend it.
for Everyoneby A verified traveler
Posted Jul 14, 2015
Cons: Pool was a little cold.
Was a great hotel. Front desk staff very pleasant. Very pleased.
for Familiesby dave from fountain inn, SC
great valuePosted Jul 6, 2015 on Hotels
we stayed 4 days and it was great although since we didn't get out of our rom by 11am 2 of the days they didn't clean the room
for Familiesby A verified traveler
Holiday weekend 4th of julyPosted Jul 6, 2015
Pros: location, pool for grand kids
Cons: Keeping trash containers emptied before they are over flowing proper amount of stay on a holiday week end
Location: Great location for boating access on lake St Claire which is why we were there.
Location was our main reason for picking this hotel Main disappointment was lack of staff to service breakfast area. Waited almost 20 minutes for coffee and creamer trash cans were over flowing also waited several times for certain items to be brought out after trays were empty. The eating area is adequate size and the price was reasonable. We stayed next door at the holiday inn express two years ago and if not for above mentioned problems we like the Hampton better over all.
for Familiesby Susan from Wheaton
Fun WeekendPosted Jun 24, 2015 on Hotels
Great staff, clean, would definitely stay again!
for Familiesby Donald from Hilliard ohio
Chesterfield stayPosted Jun 22, 2015 on Hotels
Very nice hotel staff was excellent and room was very nice and clean
for Familiesby Rebecca from Mason,OH
Happy with Hampton.Posted Jun 22, 2015 on Hotels
Short stay but very nice and comfortable.
for Familiesby Kristy
Posted Jun 19, 2015 on Hotels
for Everyoneby A verified traveler from Texas
Excellent stayPosted May 13, 2015
Location: In an area that is great for those who want to shop, go to entertainment or head to the beach, you've a lot to do in the area.
The cleanest and most comfortable place I've ever stayed at. The hotel Management and staff are great. The rooms are extremely comfortable and quiet. The pool and hot tub area was the cleanest I've ever seen anywhere. The complimentary breakfast was exceptionally good. Would recommend this place to anyone in a heart beat.