Ratings based on 137 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler from Grand Rapids MI
The Holiday Inn Express next door is much nicer.Posted Sep 8, 2015
Pros: Not much other than the location (near friends that we were visiting), but there are better places to stay right around the corner.
Cons: Customer service - the front desk staff was not at all helpful and provided no information what-so-ever. Hire & train a real cleaning staff.
Location: We only go there to visit some friends that live in the area - there would be no other reason for us to stay there.
Not impressed with this hotel at all. Made the mistake of booking here instead of the Holiday Inn Express next door where we'd stayed a couple times in the past. Never again. Staff was neutral - neither good or bad, just sort of 'there'. The bummer was that the room was not very clean at all - dusty junk, the bathroom floor & countertop had clearly not been really scrubbed or properly cleaned in a long time. There was crusty crap on the countertop and back guck & dirt on the floor. Gross. The second morning of our stay we had no fresh bath towels - I literally had to trek down to the far end of the hallway with sopping wet hair to get clean bath towels so my husband didn't have to re-use the same soggy towel I'd had to use. Ugh. There was also only a top sheet & big heavy comforter on the bed - no blanket. The sheet wasn't warm enough, the huge wintery comforter was way too hot... a normal blanket would have been nice. Slept for crap thanks to that. Not a stellar experience. If they were offering a continental breakfast or anything, they sure didn't let us know - the front desk staff clearly just didn't care about any sort of customer service.
for Everyoneby A verified traveler from Trevor, WI
Posted Jul 29, 2015
Great hotel. Friendly staff. Would highly recommend it.
for Everyoneby A verified traveler
Posted Jul 14, 2015
Cons: Pool was a little cold.
Was a great hotel. Front desk staff very pleasant. Very pleased.
for Couplesby A verified traveler
Posted Jul 9, 2015 on Hotels
for Familiesby Donald from Columbus
We won't be backPosted Jul 7, 2015 on Hotels
My wife, daughter,2 grandkids (7 & 5) and myself stayed at the Hampton for 2 nights. When we reserved this room, the site indicated that Rollaway bed was available for an extra charge. We arrived at about 11:00 am well before the 3:00 pm check-in and the lady at the desk was less than pleasant as she told me that we could not check in until at the earliest 2:00 pm. She would not even list us as arrived, since we were going to be at the lake about 35 minutes away. Because I did not want to lose the room which was pre-paid, I did come back around 3:30 pm. I was then told we could not put a rollaway bed in our room, which by the way was an extra large handicap room with plenty of space. One person slept on the floor on a thin air mattress that we had brought along. We were woken up on Saturday morning by a guest next door pounding on the door because her children had locked her out. Breakfast was very good. On early Sunday morning, we were regularly awakened by the people in the next room as they loudly talked. Sunday morning we went to breakfast only to find that the Omelets and Sausages would not be ready for 10 - 15 minutes.
for Familiesby dave from fountain inn, SC
great valuePosted Jul 6, 2015 on Hotels
we stayed 4 days and it was great although since we didn't get out of our rom by 11am 2 of the days they didn't clean the room
for Familiesby A verified traveler
Holiday weekend 4th of julyPosted Jul 6, 2015
Pros: location, pool for grand kids
Cons: Keeping trash containers emptied before they are over flowing proper amount of stay on a holiday week end
Location: Great location for boating access on lake St Claire which is why we were there.
Location was our main reason for picking this hotel Main disappointment was lack of staff to service breakfast area. Waited almost 20 minutes for coffee and creamer trash cans were over flowing also waited several times for certain items to be brought out after trays were empty. The eating area is adequate size and the price was reasonable. We stayed next door at the holiday inn express two years ago and if not for above mentioned problems we like the Hampton better over all.
for Familiesby Susan from Wheaton
Fun WeekendPosted Jun 24, 2015 on Hotels
Great staff, clean, would definitely stay again!
for Familiesby Donald from Hilliard ohio
Chesterfield stayPosted Jun 22, 2015 on Hotels
Very nice hotel staff was excellent and room was very nice and clean
for Familiesby Rebecca from Mason,OH
Happy with Hampton.Posted Jun 22, 2015 on Hotels
Short stay but very nice and comfortable.