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Reviews of Hilton Garden Inn Chesterton

3 out of 5
Hilton Garden Inn Chesterton
501 Gateway Boulevard, Chesterton, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 551 out of 967 reviews" "
Rating 8 - Good. 285 out of 967 reviews" "
Rating 6 - Okay. 76 out of 967 reviews" "
Rating 4 - Poor. 38 out of 967 reviews" "
Rating 2 - Terrible. 17 out of 967 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Traveled with family and small children, Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Amenities are a plus they have a laundry room with a large washer and dryer for $2. Staff was sweet and professional, she gave my puppies treats! Rooms are nice and bed is comfortable!
Stayed 1 night in Apr 2024

10/10 Excellent

Townsend

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area seems to be in need of some minor maintenance on surfaces, but everything else was exactly what I'd expect from a Hilton hotel, excellent.
Stayed 2 nights in Apr 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good atmosphere. We were very comfortable and slept well I would suggest a second box of Kleenex in the room No fan in the bathroom?
Stayed 1 night in Apr 2024

10/10 Excellent

Wally E.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and comfortable! ☺️
Stayed 2 nights in Apr 2024

6/10 Okay

Carol, South Lake Tahoe

Traveled with family and small children
Disliked: Amenities
Our reservation stated Breakfast provided. This tells me breakfast is PROVIDED WITH OUR ROOM. Yet no, they wanted a $9.99 Charge per person pptwlbreakfast is PROVIDEF tells
Stayed 4 nights in Mar 2024

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our time only issue is that we did not know that the cereal and other items were charged there was no signs as there was for other item's. The front desk had not mentioned when checking in the the made to order and the coffee station did have but not the side
Stayed 3 nights in Mar 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Great family place to stay
Stayed 2 nights in Mar 2024

8/10 Good

Ann

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Brenda

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
For $118 without tax room wss in poor shape. Cracked sink, side table was sticky, dirt and stains on walls, toilet paper fell off its holder. Upon check out they never asked how our room or stay was. The news station was correct if you book through a thrid party app the hotel gives you the worst room they have. Very disappointed with Hilton.
Stayed 1 night in Feb 2024
Response from Joshua on Feb 5, 2024
Thank you for taking the time to provide us with some feedback about your recent experience. We are sorry we did not meet your expectations and hope the next time you visit you will give us another opportunity to exceed them. Take care and safe travels.

6/10 Okay

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and bad
Customer service, location and room comfort and condition are all good...unfortunately i am constantly being charged for a one night stay, we are up to three times as of now. While one reversal was given, the other two are still pending therefore cannot be refunded until they complete their mistake??? Definitely frustrating
Stayed 2 nights in Jan 2024

8/10 Good

Casey

Stayed 1 night in Jan 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Victoria

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional! We appreciated the breakfast options (menu or continental) offered (Bloody Marys were fantastic!) Pet friendly and a nice area to walk your fur baby. The room was clean, plenty of towels and all furnishings were in mint condition.
Stayed 1 night in Dec 2023

10/10 Excellent

Memory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was so quick and easy. Person working the desk was very friendly and knowledgeable.
Stayed 1 night in Jan 2024

10/10 Excellent

Jerry

Stayed 1 night in Dec 2023

4/10 Poor

Terance

Traveled with partner
The cleaning service must have been off this weekend! There was an empty Milker Lite 24 pack in the dresser.
Stayed 2 nights in Dec 2023

10/10 Excellent

Steven, Brookfield

Stayed 1 night in Dec 2023

8/10 Good

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted warmly and allowed to check in a little early on Christmas Day. The room was beautiful, clean and roomy. The only suggestion I could make would be to include the breakfast options in the booking fee. We are elsewhere. We did love our stay, and we will be back! Thank you!
Stayed 1 night in Dec 2023

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jades Wedding
We went for a wedding! The staff was amazing!
Stayed 2 nights in Dec 2023

10/10 Excellent

lindsay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Emily

Liked: Staff & service, amenities, property conditions & facilities
Super clean, super nice lobby, friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was signature Hilton and very comfortable. It appears some touch-ups are needed to decor but overall I'd definitely stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Stayed 1 night in Nov 2023

10/10 Excellent

Jeff

Stayed 1 night in Nov 2023

10/10 Excellent

Jackie

Traveled with partner
Liked: Amenities
Had a great stay ! And a great breakfast!
Stayed 2 nights in Nov 2023

10/10 Excellent

Kailey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Good service and very clean rooms. No problems at all. Highly recommend!
Stayed 5 nights in Oct 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
The place is very nice. It looks like the pictures. Clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Doug

Stayed 3 nights in Sep 2023

2/10 Terrible

Tonica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dogs barked in the room next to me for a large portion of the evening. Blood on toilet from whoever cleaned the room prior to me checking in as it was wet. The linen was not changed from previous guest as I found multiple hairs under the comforter. The room was infested with gnats...... I was extremely annoyed by the condition of the room......I wore socks and all my clothes due to how nasty the room was. I was soo exhausted by the time I checked in I had no energy to put up a fight over the barking dogs or nasty room
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The young manager on duty. He was crazy professional and kind
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Storm Before The Calm
Facility modifications (primarily in lobby area) were taking place during our stay and though the lobby will be beautiful when completed, the smell of products used (strong odor of goof-off) made the difficult to sit and talk with others in the lobby area. Fortunately the weather allowed us to utilize the patio and socialize.
Stayed 3 nights in Sep 2023

2/10 Terrible

Satyakumar

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Noise noise noise
I could barely sleep. Lot of noise from the cars on the road. Lot of noise from other rooms. They have no noise proof. Break fast is the worst. Not even oat meal was cooked properly. I had to park at all the way back and walk in dark all the way to the front.
Stayed 1 night in Sep 2023

10/10 Excellent

Sarah

Great Stay
We stay here up to a few times a year. Great hotel. Great staff. Great accommodations. The new remodel looks great (needed ;)
Stayed 1 night in Sep 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Ridian

Liked: Staff & service, amenities, property conditions & facilities
Well maintained hotel, near the Dunes National Park
Stayed 2 nights in Sep 2023

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great time per my usual stay at the Hilton Garden. They never disappoint. Always feels like home and service is always on point. Thanks for another great experience.
Stayed 1 night in Sep 2023

6/10 Okay

Becky

Liked: Property conditions & facilities
Nice hotel.
Stayed 1 night in Sep 2023

2/10 Terrible

Guy

Traveled with family
Disliked: Property conditions & facilities
The room was dirty. I spilled some water on the vinyl entry floor and wiped it up with hand towel and the towel was back with dirt. We were told our room was just cleaned. It also had a weird smell and the fan in the bathroom did not work. It was also very loud. Someone was walking around above us all night. We asked about a cleaner room but we’re told the room was just cleaned. We cut our stay a day short due to the issues. But we still had to pay for the night we did not stay. Also they should include breakfast with the stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

DAVID

Stayed 1 night in Aug 2023

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Melissa

Stayed 1 night in Aug 2023

6/10 Okay

Dona

Stayed 1 night in Aug 2023

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and understanding. I requested a different room and there were no problems!
Stayed 1 night in Aug 2023

10/10 Excellent

Amanda

Stayed 1 night in Aug 2023

10/10 Excellent

GAIL, Peoria

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Pet friendly too.
Stayed 1 night in Aug 2023

4/10 Poor

Nathaniel

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
My son and I arrived late and the room reeked of cigarette smoke as though someone had just smoked in there. I do not know if this typical or a one off as this is the only time I’ve been here.
Stayed 1 night in Jul 2023

10/10 Excellent

Vincent

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and service at checkin. Comfortable, large and clean suite. Super convenient for us to stay with our two dogs.
Stayed 1 night in Jul 2023

10/10 Excellent

Andrew

Stayed 1 night in Jul 2023