I must admit that when I first arrived at the hotel, I felt very homely by the warmth of the receptionist. But the experience after I checked out made me very angry.
The afternoon I checked out, I received a credit card reminder that I had an extra charge from Quality Inn Chesterton. When I called the hotel to inquire about the situation, the person who answered the phone said that after inquiring, I found that the HDMI cable on the TV in my room was missing.I said I didn't know about the situation because I hadn't watched TV at all. This lady actually asked me, haven't you watched TV for two days? She said the matter would need to wait for the manager to resolve. When I called the hotel again the next day, the other lady who answered the phone sounded like a manager. After I redescribed the matter, she said she needed to go and ask the cleaning worker the next morning. And promised to call me back the next day after the investigation was completed.
The next afternoon I received a verbal message promising to return me the fund. The original words are “Hi, this is I'm calling from the Quality Inn in Chesterton about the $xx charge on your credit card for the missing HDMI cable and we will return the payment. I'm just not able to do it today. So please have patience with me. I'm still learning and I will refund it to you. I'm just Going to take me a day. Not only because I'm new but also computers are down at the moment. ”
However, 2 weeks later, I didn't get this refund.