Down comforters, desk, laptop workspace, blackout drapes

Reviews of Quality Inn Chesterton near Indiana Dunes National Park I-94

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 147 out of 475 reviews" "
Rating 8 - Good. 200 out of 475 reviews" "
Rating 6 - Okay. 74 out of 475 reviews" "
Rating 4 - Poor. 38 out of 475 reviews" "
Rating 2 - Terrible. 16 out of 475 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Joan Roby

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty! I saw a fly in the bathroom and hair! Very disappointing! The sink and shower clogged too! I don’t think they change bedsheet regularly! It smells like something that you put to dry but didn’t finish the cycle! If only I have a choice I would transfer but i booked it last minute and it was too late for me to transfer! Their gym is so small and you can only do nothing but cardio! Not recommend at all! The only thing I like is their staff! They are friendly and very accommodating! Just wish they put cleanliness first!
Stayed 1 night in Mar 2024

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager at this property is rude and inconsiderate of guests privacy and needs. When customer service isn't #1, nothing about this property is ok. Traveling for work and felt extremely unwanted at this hotel. Terrible stay and terrible customer service.
Stayed 2 nights in Jan 2024

8/10 Good

Stephanie, Roanoke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid hotel experience. Bed was clean and comfy enough. Requests were attended to promptly. Continental breakfast was mediocre, but fine. Fresh fruit is always a plus. My boyfriend said the fitness center was nice. Would stay again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Sefika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and customer service
Stayed 1 night in Dec 2023

2/10 Terrible

Ann

Liked: Staff & service
Disliked: Cleanliness, amenities
Lovely front desk person. Loud refrigerator, louder fan, both all night long; broken toilet; badly stained carpet; television nearly too dark to match with no way to adjust brightness. Oh - and no elevator!
Stayed 1 night in Dec 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Judith at the front desk was very helpful in giving us advice on where to go and what to see. We had a nice conversation and a great day!
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, and the staff was friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Rabah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Stayed 1 night in Oct 2023

8/10 Good

Steve

Liked: Staff & service, property conditions & facilities
Close to restaurants, etc.
Stayed 2 nights in Sep 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and when they found out we were checking out really early they made sure there was coffee ready. Our room was nice and clean and a good continental breakfast
Stayed 2 nights in Sep 2023

8/10 Good

Dreyson

Stayed 1 night in Sep 2023

10/10 Excellent

milana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Stayed 2 nights in Sep 2023

8/10 Good

rajesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Sitlaly

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lady in the front was nice, but the room was dirty like in between the sheet covers and the sheets there was black hair. We had no towels to dry ourselves because none were provided. As well as no shampoo conditioner or bar soap to even wash our hands. The carpet had food crumbs which were visible right away as we entered the room.
Stayed 1 night in Sep 2023

2/10 Terrible

Rebeca

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointed. i booked for the same hotel the in another location, the address was wrong, much further away from our destination.
Stayed 1 night in Sep 2023

4/10 Poor

Lang

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I must admit that when I first arrived at the hotel, I felt very homely by the warmth of the receptionist. But the experience after I checked out made me very angry. The afternoon I checked out, I received a credit card reminder that I had an extra charge from Quality Inn Chesterton. When I called the hotel to inquire about the situation, the person who answered the phone said that after inquiring, I found that the HDMI cable on the TV in my room was missing.I said I didn't know about the situation because I hadn't watched TV at all. This lady actually asked me, haven't you watched TV for two days? She said the matter would need to wait for the manager to resolve. When I called the hotel again the next day, the other lady who answered the phone sounded like a manager. After I redescribed the matter, she said she needed to go and ask the cleaning worker the next morning. And promised to call me back the next day after the investigation was completed. The next afternoon I received a verbal message promising to return me the fund. The original words are “Hi, this is I'm calling from the Quality Inn in Chesterton about the $xx charge on your credit card for the missing HDMI cable and we will return the payment. I'm just not able to do it today. So please have patience with me. I'm still learning and I will refund it to you. I'm just Going to take me a day. Not only because I'm new but also computers are down at the moment. ” However, 2 weeks later, I didn't get this refund.

10/10 Excellent

Brenda

Liked: Staff & service, amenities, property conditions & facilities
Woman at front desk was EXCELLENT! I am so sorry I don’t remember her name. Older, grayish hair.
Stayed 1 night in Aug 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bummer breakfast
The breakfast can have a bit more to choose from. Had to go to Wendy's to satisfy selves. Otherwise not to bad of a place for price.
Stayed 2 nights in Aug 2023

8/10 Good

Karl, Peoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There are several basic restaurants nearby. It's not a far drive to the beaches.
Stayed 1 night in Aug 2023

6/10 Okay

Zhigang

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Sylvia, London

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, clean and good location
Stayed 1 night in Aug 2023

10/10 Excellent

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful
Stayed 1 night in Aug 2023

10/10 Excellent

JEFFREY, Rigby

Stayed 1 night in Aug 2023

10/10 Excellent

Douglas S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Room was fine, smelled like smoke.
Stayed 1 night in Jul 2023

6/10 Okay

Danielle

Stayed 2 nights in Jul 2023

6/10 Okay

Eileen

Traveled with family
Liked: Cleanliness
The room was not ready for check in AT check in time. It was clean. Your choice for breakfast is a waffle, muffin or cereal. There is no outdoor seating. Basic.
Stayed 2 nights in Jul 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet, offered breakfast . Something I did not like were the small, flat pillows. A king bed needs larger pillows.
Stayed 2 nights in Jul 2023

6/10 Okay

Guadalupe

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The place is old and smells old but the service of the staff was wonderful. Thank you ladies
Stayed 2 nights in Jul 2023

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service
We stayed one night while taking a road trip. It was very close to Indiana Dunes National Park. The hotel was clean and the bed was extremely comfortable. They offer a "grab and go" breakfast that does include make your own waffles and they had microwaveable burritos as a hot food option. The room was spacious and well laid out with fridge and microwave. The room needed a little maintenance - bathroom door would not close all the way, the shower curtain didn't close properly which made the floor get wet and there was no outlet cover for the air conditioner which seemed a little unsafe. The outlet was under the air conditioner by the floor but if you had a young one who crawled on the floor it could have been a problem. There is no elevator so if you can't do stairs request a room on the first floor.
Stayed 1 night in Jul 2023

10/10 Excellent

milana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel
Very clean hotel, good breakfast and very nice receptionist. Will stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

Haley

Traveled with family and small children, Traveled with partner, Traveled with family
We were greeted by a sweet woman named Dani and instantly felt welcomed. Judith was friendly and accomodating as well the next morning. Breakfast options were limited but they offered 2 different waffle batters, fruit, muffins, burritos, oatmeal & cereal. My kids were happy with breakfast. The hotel was clean, smelled clean, and was very quiet right. There is no pool but that's ok because we spent all our time at the beach. It is 5 minutes from the dunes state park and all the beaches. Would stay again.
Stayed 2 nights in Jul 2023

8/10 Good

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the front desk attendant was very very nice during our stay. The room was quiet, and very clean. We would stay there again. Thanks
Stayed 1 night in Jul 2023

10/10 Excellent

Jadyn

Stayed 1 night in Jun 2023

4/10 Poor

Clifford

Traveled with partner
Disliked: Property conditions & facilities
Property is out of the 70s! Dated and smelly. Handicapped room they put us in had a real tub, no grab bars, and corner of sink in the way of getting into bathtub. Not ADA compliant! Area around hotel is surrounded by construction that looks abandoned.
Stayed 1 night in Jun 2023

6/10 Okay

Cayla

Stayed 2 nights in Jun 2023

10/10 Excellent

Suzanne

Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Great clean place, good service and good atmosphere. Would definently stay again
Stayed 1 night in Jun 2023

8/10 Good

JOHN

Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
A surprise for us
Quite a shlep up to the second floor w no elevator!
Stayed 1 night in Jun 2023

10/10 Excellent

Janice

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very nice
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Stayed 2 nights in May 2023

6/10 Okay

ADAM

Traveled with group
Liked: Cleanliness
Good location ,, BUT.. pricy for humble location, small room, ok facility, humble breakfast
Stayed 1 night in May 2023

2/10 Terrible

Grant

Stayed 1 night in May 2023

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service
Nearby trains were whistling all night long which disturbed sleep. Breakfast very simple, just waffles and cereals. No begels bread of any kind...
Stayed 1 night in Apr 2023

10/10 Excellent

Soju

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to highway, convenient location.
Stayed 1 night in Apr 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean motel
Very nice people very clean motel with some renovation going on in the lobby area Very quiet location and a good place to stay
Stayed 1 night in Apr 2023

10/10 Excellent

Robert

Stayed 1 night in Mar 2023