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Overview of Hotel Hacienda Bacalar

Photo gallery

Featured Image
Outdoor pool
Outdoor pool
1 bedroom, bed sheets
1 bedroom, bed sheets

Hotel Hacienda Bacalar

2.5 out of 5

3.8/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationMunicipal Spa of Bacalar9 min walk
    Popular LocationFort of San Felipe14 min walk
    Popular LocationLaguna Bacalar Ecological Park6 min drive
    AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)35 min drive

Choose dates to view prices

Family Room

  • 264 sq ft
  • Sleeps 6
  • 3 Double Beds

Habitación King

  • 264 sq ft
  • Sleeps 3
  • 1 King Bed

Habitación Sencilla

No guest room rating
  • 264 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Room

No guest room rating
  • 264 sq ft
  • Sleeps 4
  • 2 Double Beds

About this area


Located in Bacalar, Hotel Hacienda Bacalar is near the beach. The area's natural beauty can be seen at Lake Bacalar and Laguna Bacalar Ecological Park. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Municipal Spa of Bacalar - 9 min walk
  • Canal de los Piratas - 10 min walk
  • Fort of San Felipe - 14 min walk
  • Cenote Cocalitos - 5 min drive
  • Laguna Bacalar Ecological Park - 6 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 35 min drive


  • Damajuana Mezcaleria Bacalar — 7 min walk
  • Christian's tacos — 7 min walk
  • NAO Japanese Fusion Bacalar — 7 min walk
  • El Trompo de K'los — 9 min walk
  • Enamora — 9 min walk

About this property

Hotel Hacienda Bacalar

Hotel with free parking, walk to Lake Bacalar
Along with an outdoor pool, this smoke-free hotel has a refrigerator in a common area and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, a library, tour/ticket assistance, and a garden are onsite. All 22 rooms offer LED TVs with digital channels, plus showers.
Hotel Hacienda Bacalar offers 22 accommodations with air conditioning. 32-inch LED televisions come with digital channels. Bathrooms include showers. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool


  • Library
  • No elevators
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish


  • Garden
  • Outdoor entertainment area
  • Terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking


  • Shared refrigerator
  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets


  • Shampoo
  • Shower
  • Soap
  • Towels


  • 32-inch LED TV
  • Digital channels



Check-in from 2:00 PM - 3:30 PM
Early check-in subject to availability
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 5 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

There is limited hot water on site
One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
No pets and no service animals are allowed at this property

Property is also known as

Hotel Hacienda Bacalar
Hacienda Bacalar
Hotel Hacienda Bacalar Hotel
Hotel Hacienda Bacalar Bacalar
Hotel Hacienda Bacalar Hotel Bacalar

Frequently asked questions

Can I cancel my reservation for free at Hotel Hacienda Bacalar and receive a full refund?
Yes, Hotel Hacienda Bacalar offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Hacienda Bacalar cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hotel Hacienda Bacalar?
As of Apr 11, 2021, prices found for a 1-night stay for 2 adults at Hotel Hacienda Bacalar on May 2, 2021 start from $23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hotel Hacienda Bacalar have a pool?
Yes, this property has an outdoor pool.
Is Hotel Hacienda Bacalar pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Hacienda Bacalar?
Self parking is free at this property.
What time is check-in at Hotel Hacienda Bacalar?
Check-in is from 2:00 PM - 3:30 PM.
What time is check-out at Hotel Hacienda Bacalar?
Check-out is at noon.
Where is Hotel Hacienda Bacalar located?
Situated near the beach, this hotel is within 1 mi (2 km) of Municipal Spa of Bacalar, Lake Bacalar, and Laguna Bacalar Ecological Park. Canal de los Piratas and Fort of San Felipe are also within 15 minutes.

Overall score and ratings



Rating 5 - Excellent. 70 out of 260 reviews
5 - Excellent 27%
Rating 4 - Good. 111 out of 260 reviews
4 - Good 43%
Rating 3 - Okay. 53 out of 260 reviews
3 - Okay 20%
Rating 2 - Poor. 14 out of 260 reviews
2 - Poor 5%
Rating 1 - Terrible. 12 out of 260 reviews
1 - Terrible 5%




Staff & service




Property conditions & facilities

2/5 Poor

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water. The shower was not good. But the housekeeper was excellent
Stayed 4 nights in Feb 2021

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service
Good location , staff was always friendly and available.
Stayed 4 nights in Mar 2020

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel only had about 30 rooms, so was nice not to be in a large hotel. All staff very nice. Rooms were large. Rooms could have used another end table or some kind of dresser if staying longer, as nowhere to really unpack your stuff.
Stayed 3 nights in Jan 2020

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service
No water pressure, staff was rude and dismissive, everything the hotel offers is very limited. Awful experience
Stayed 6 nights in Jan 2020

3/5 Okay

Liked: Staff & service
Disliked: Cleanliness
Great front desk attendance. Not properly cleaned before check in, hair in shower and floor. Needs a deep clean. Very loud, everything echoes from other rooms and hard to sleep. WiFi was very bad for long periods all over the property. It’s a budget place (but still not cheap) but there is no excuse for lack of basic cleanliness and being kept awake late because of loud people on and around the property.
Stayed 2 nights in Jan 2020

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