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Reviews of Holiday Inn Express Hotel & Suites - Cheyenne, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites - Cheyenne, an IHG Hotel
1741 Fleischli Pkwy, I-25 Exit 9, Cheyenne, WY

Reviews

8.6

Excellent

Rating 10 - Excellent. 235 out of 424 reviews" "
Rating 8 - Good. 120 out of 424 reviews" "
Rating 6 - Okay. 35 out of 424 reviews" "
Rating 4 - Poor. 19 out of 424 reviews" "
Rating 2 - Terrible. 15 out of 424 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Katherine, rawlins

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the breakfast. Beds were really comfy.
Stayed 1 night in Dec 2023

2/10 Terrible

Mason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They would not let him stay because he was under 21, even though weather has the roads closed.
Stayed 1 night in Nov 2023

10/10 Excellent

Cassondra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel
Very clean hotel. Staff was very nice.
Stayed 1 night in Nov 2023

8/10 Good

KENNETH

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stopover
Nice overnight stay while traveling through Wyoming enroute to South Dakota. Clean, modern with a friendly staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Oct 2023

2/10 Terrible

Larry

Stayed 1 night in Oct 2023

10/10 Excellent

Jeffory

Traveled with partner
Great place very clean friendly and professional staff
Stayed 1 night in Oct 2023

10/10 Excellent

Linda Van

Traveled with family
Liked: Cleanliness, staff & service, amenities
Our stays at the various Holiday Inn Express have always been pleasant.
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciate the staff working with me. I arrived very late after 2 AM and they had my room ready for me with no questions. Thank you I did call to let them know I would be late, but I appreciate them accommodating me.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 29, 2023
Not a problem. If we can help we most certainly will. Thank you for the phone call it is much appreciated. You're most welcome. We hope you can stay with us again.

8/10 Good

Doyle

Liked: Staff & service, room comfort
Just wanting a peaceful nights sleep
I decided to make Holiday Inn as my default hotel, and have had success mostly. This particular one was old and only USB connection the walls in the bath showed signs of water damage, and the hot was little present.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 29, 2023
We will be remodeling. Come back and see us again.Thank you.

10/10 Excellent

JACK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Donna

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Didn't like the egg omlets. The scrambled eggs were fantastic and should be offered everyday.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 29, 2023
I'm sorry that you didn't like the egg omelets; they are brand standard. The scrambled eggs are amazing though. Thank you for choosing Holiday Inn Express & Suites-Cheyenne

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to interstate
Stayed 1 night in Sep 2023

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 8, 2023
Thank you for the amazing score. We greatly appreciate it!

10/10 Excellent

Richard, Irving

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Traveled with group
Stayed 1 night in Aug 2023
Response from General Manager on Sep 8, 2023
Thank you for rating us. What could we have done better to make your stay more enjoyable?

10/10 Excellent

Kristi

Great trip
Whether was a little cold and Rainey but nice place. Hotel was great! Nice and clean
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 8, 2023
Thank you so much for the amazing score! We appreciate it and you!! Be safe out there!

10/10 Excellent

Lana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Know what to expect from a holiday inn
Stayed 1 night in Aug 2023

8/10 Good

Maggi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Miguel

Stayed 1 night in Aug 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Joi

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from General Manager on Aug 5, 2023
Would you please elaborate on your score so that I’m able to train or retrain my staff. Thank you for the review.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Megan

Stayed 1 night in Jul 2023

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jul 2023

10/10 Excellent

Anastasia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
How comfortable the bed was! :)
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Our stay here was wonderful. The rooms are very large and comfortable. The pool area was very nice and clean. They had probably one of the best breakfasts I’ve had at a hotel. Very pleased overall.
Stayed 1 night in Jul 2023
Response from General Manager on Aug 5, 2023
Thank you so much for the compliments we love our hotel and staff! We greatly appreciate you!

8/10 Good

Fairouz

Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Minnie

Stayed 1 night in Jul 2023

8/10 Good

Cheryl

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was OK but becoming rundown. Not our usual IHG experience. Nail sticking out between carpet and tile that we covered with a towel. Had to ask for extra tissues and toilet paper the first day, the AC kept running no matter the thermostat, so we had to shut it off. The fridge didn’t keep sodas very cold at all, and the freezer was iced shut. We had to call the front desk to help us get the TV working. However, the front desk staff was amazing and helpful during our stay, the common areas were clean, and the pool was very nice and fun. Overall a good stay, but not the best room this time.
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 5, 2023
Thank you for letting us know your room wasn’t totally to your satisfaction. What room were you in so we can check for that issue and get it fixed? Thank you for the compliment of the front desk staff we appreciate it very much!

10/10 Excellent

Terry

Stayed 1 night in Jul 2023

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds and friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were wonderful after a long day of driving
Stayed 1 night in Jun 2023

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

LINDA, LIBERTY LAKE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reliable and predictable - Holiday Inn. Full breakfast, pleasant and helpful staff. Only nearby restaurant is Outback Steakhouse, so if you want something else, it’s a short drive to historic downtown with lots of choices.
Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Gregory

Stayed 1 night in Jun 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff.
Stayed 2 nights in Jun 2023

2/10 Terrible

Rich

Stayed 1 night in Jun 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road tripping
It's a little isolated but it's clean and comfortable. Perfect for a place to sleep on a road trip.
Stayed 1 night in May 2023

8/10 Good

Jerrie

Liked: Staff & service
Room was a little dirty over all okay place to stay
Stayed 1 night in May 2023

4/10 Poor

Jeremiah

Stayed 1 night in May 2023

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in May 2023