Room, 2 Double Beds, Accessible, Non Smoking (Mobility, Bathtub w/grab bars) | Premium bedding, desk, iron/ironing board, free cribs/infant beds

Reviews of La Quinta Inn by Wyndham Cheyenne

2.5 out of 5
La Quinta Inn by Wyndham Cheyenne
2410 W Lincolnway, Cheyenne, WY

Reviews

6.8
Rating 10 - Excellent. 263 out of 1003 reviews" "
Rating 8 - Good. 257 out of 1003 reviews" "
Rating 6 - Okay. 192 out of 1003 reviews" "
Rating 4 - Poor. 169 out of 1003 reviews" "
Rating 2 - Terrible. 122 out of 1003 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Steven

Liked: Staff & service
Disliked: Cleanliness
I saw two safety issues that are alarming; the smoke detector in my room was covered in plastic, and the outside door closest to my room was unlocked all night.
Stayed 1 night in Mar 2024

10/10 Excellent

Shannon

Stayed 1 night in Mar 2024

6/10 Okay

Sheila

When we stayed they were out of just about everything for breakfast including milk.
Stayed 1 night in Jan 2024
Response from Heather on Jan 30, 2024
Dear Sheila,I appreciate the feedback in letting us know about breakfast. This is not a normal occurance and will be addressing this with the team. We hope to better serve you in the near future.

6/10 Okay

Mary

Liked: Staff & service
Property could use an update. Carpet appears dirty and is worn.
Stayed 1 night in Jan 2024
Response from Heather on Jan 30, 2024
Thank you Mary for the feedback, carpet is in the books for future renovations. We hope to see you again in the future.

2/10 Terrible

Felipita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Felipita,Sorry to hear you didn't enjoy your stay. We hope we can better serve you again in the future.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Heather on Jan 16, 2024
Dear Robert,Thank you for taking time to send us feedback, we hope to see you again soon!

2/10 Terrible

james

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not cleaned. The bedding was on the floor and the door was dropped open whennwe were told it was ready.
Stayed 1 night in Jan 2024
Response from Heather on Jan 9, 2024
Dear James,We appreciate you taking time to send us feedback, I will address this issues you encountered during your stay. We hope to better serve you in the future.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price
Response from Heather on Feb 23, 2024
Thank you Bradley! We appreciate your great review. We hope to see you again in the future!

10/10 Excellent

JYLL, Escondido

Stayed 1 night in Dec 2023
Response from Heather on Jan 9, 2024
Dear Jyll,Thank you for taking time to send us feedback, we will share this review with our team.

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect I like the breakfast and room prices I usually send my transport team
Stayed 1 night in Dec 2023
Response from Heather on Jan 9, 2024
Dear Lucia,Thank you for your kind feedback, we hope to see you again in the near future.

10/10 Excellent

Travis G

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Needs updaes on the building.
Stayed 1 night in Dec 2023
Response from Heather on Jan 9, 2024
Dear Travis,Thank you for taking time to send us feedback. I will share this review with our team.

4/10 Poor

Catherine

Traveled with partner
Disliked: Staff & service
Nobody at front desk for check-in. Waited 15 to 20 minutes for someone to show up.
Stayed 1 night in Dec 2023
Response from Heather on Jan 9, 2024
Dear Catherine,We apologize for the issues you encountered during your stay, we are taking appropriate measures to address these issues to prevent any future problems. We hope we can have the chance to better serve you in the future.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Heather on Jan 30, 2024
Dear Jeremy,Thank you for the kind feedback. We hope to see you soon in the near future.

10/10 Excellent

richard

Stayed 1 night in Dec 2023
Response from Heather on Jan 9, 2024
Dear Richard,Thank your for giving us a 10/10, we appreciate positive feedback and will share this with our team.

10/10 Excellent

JYLL, Escondido

Stayed 1 night in Dec 2023
Response from Heather on Jan 9, 2024
Dear Jyll,Thank you for taking time to respond to your stay, we appreciate positive feedback and will share this with our team!

2/10 Terrible

Dundonald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go barefoot in your room
You get what you pay for. Place was filthy both the grounds around hotel and the room was gross. Carpeted floor was damp, so not really sure what was going on there but I wouldn’t recommend walking barefoot in the room. Tub and sink didn’t drain. Accessing room from the side door was like walking through an ashtray (apparently this is the designated smoking area). Would not stay again and would not recommend.
Stayed 1 night in Dec 2023
Response from Heather on Dec 14, 2023
Dear Donald,Your feedback is very important to us, we are taking appropriate measures to address these issues to prevent any future problems. We hope we can have the chance to better serve you in the future.

8/10 Good

Heather

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Great place to crash to get off the road, but there was literally NOTHING out for breakfast in the morning
Response from Heather on Feb 23, 2024
Dear Heather, We apologize for the breakfast set up during your stay, We hope to gain the chance to better serve you in the near future.

6/10 Okay

Gregory, dunlap

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Booked on expedia pre paid and upon checkout i got billed again!! Told the clerk was prepaid but charged me anyway. Now will have to spend time on the phone to correct the situation. Upon check in, was noted by staff that was a prepay but next morning staff still charged me after explaining that it was prepaid. Amount was higher incidentally. Don’t get ground floor in the winter as tile floor is very cold. Room was very clean and quiet except door to outside really slammed hard.
Stayed 1 night in Dec 2023
Response from Heather on Dec 14, 2023
Gregory,We apologize for the issues that occured during your stay with us. We have taken appropriate measures to address them to prevent future problems. We hope to have the chance to better serve you in the future.

10/10 Excellent

Heather, Bismarck

Traveled with partner
Disliked: Amenities
There was an ozone machine on in the room which stunk! Carpet was damp.
Stayed 1 night in Nov 2023
Response from Heather on Nov 29, 2023
Dear Heather,Thank you for your kind feedback! We will share this with our team!

10/10 Excellent

Katja

Stayed 1 night in Nov 2023
Response from Heather on Dec 14, 2023
Thank you katja, we appreciate your feedback!

10/10 Excellent

Francheska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Heather on Nov 20, 2023
Dear Francheska,Thank you for your kind feedback! We hope to see you in the future!

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Website is deceiving, place is dirty
The place is dirty, the room was dirty, it smells. I had to ask for clean towels, coffee & cups. Maid service 1x in 9 days, the day they came they never even made the bed. It’s in a shady area and I felt unsafe there, coming up with my own security means for the door. I would NEVER stay here again, nor would I ever recommend it to anyone. The website is very deceiving.
Stayed 9 nights in Nov 2023
Response from Heather on Nov 20, 2023
Dear Jane,We appreciate your time in giving us feedback. Please be assured we are addressing these issues with our team.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heather on Nov 7, 2023
Thank you Patricia for letting us know about your stay and sending us positive feedback! We appreciate you!

6/10 Okay

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Heather on Nov 7, 2023
Dear Kathy,Thank you for your time. We appreciate all feedback and hope we can better serve you in the future.

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice room. Lousy breakfast.
Nice room. It was clean and comfortable. The "breakfast" was very disappointing. It was nothing more than coffee and pre-packaged muffins. That was disappointing.
Stayed 1 night in Nov 2023
Response from Heather on Nov 7, 2023
Dear Mark, Thank you for taking time in sending us feedback, we are currently under some construction regarding our kitchen which has prevented serving a un packaged breakfast. No worries as this will soon be back to normal. We hope to be able to better serve you in the future!

2/10 Terrible

James

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meh!
My brother and I are service disabled vets, my brother has a service dog. We were charged an additional $25 dollars for his service dog. I was told it was in case the dog damages the room, I asked if it was refundable if no damages were present, I was told no as they had to clean the dog smell out of the room and do additional cleaning. Well we walked into a room that smelled of stale cigarette smoke, and the carpet was stained with God only knows what! The exterior door that you are supposed to use the key to unlock didn’t secure, the room door kept throwing the deadbolt to block the door open, as well as the door didn’t close unless slammed! But other than that I guess it was a place to lay your head!
Stayed 1 night in Nov 2023
Response from Heather on Nov 7, 2023
James,We want to apologize for any issues during your stay, a refund of 25.00 will be issued to you. We are taking appropriate measures to correct further problems. We hope we can better serve you in the future.

10/10 Excellent

Jennifer, Chicago

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in agent was super sweet. Friendly and helpful!
Stayed 1 night in Nov 2023
Response from Heather on Nov 7, 2023
Thank you Jennifer for your kind words and feedback, we will share this response with our team!

2/10 Terrible

Robert

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
We had planned our trip based on a continental breakfast and it was advertised as having one we asked about the time when arriving late and so was quite unaware of what was going to happen in the morning. No breakfast there was coffee and juice and nothing more. The clerk explained that they had no supplies and that this was a regular occurrence. He also went on to say that the kitchen was under renovations. The accommodation was very close to the rail line which had 4 or 5 trains pass at 4 in the morning. I will do better research the next time.
Stayed 1 night in Oct 2023
Response from Heather on Nov 2, 2023
Dear Robert,I want to apologize for any issues that occured during your stay. We will take proper actions to address this problem. Your time is very appreciated and this review will be shared with our staff.

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Heather on Nov 29, 2023
Dear Michael,Thank you for taking time in sending us feedback. We are happy to see you enjoyed your stay with us, we hope to se you in the near future!

6/10 Okay

Kevin

Stayed 1 night in Oct 2023
Response from Heather on Nov 2, 2023
Dear Kevin,Thank you for taking time to let us know how we performed, we will share this with our team and take proper actions to address any problems.

10/10 Excellent

Thomas

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heather on Oct 30, 2023
Thank you Thomas for positive feedback! We will share this review with our team.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Oct 2023
Response from Heather on Oct 26, 2023
Tha nk you Raymond for your kind review I will share this with our team. We hope to see you again soon!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heather on Oct 23, 2023
Thank you Laura for your positive feedback. We appreciate you and hope to see you in the near future.

4/10 Poor

Douangpi

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Picture on the website is so nice and clean, not the real scene, inside and outside are so dirty, hallway carpet are nasty. Don’t know how u can call as continental breakfast, when there are hardly anything to eat, even simple thing as coffee. This is bad
Stayed 1 night in Oct 2023
Response from Heather on Oct 23, 2023
Dear Douangpi,We are taking appropriate action to address these issues to prevent future problems. We appreciate your time and hope you will give us the chance to better serve you.

8/10 Good

Kim

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need a grassy area for pets.
Stayed 1 night in Oct 2023
Response from Heather on Oct 23, 2023
Dear Kim,Thank you for taking time to send us feedback. We appreciate your input and will take appropriate measures to address these issues.

10/10 Excellent

Sheree

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for a 3 day dog show. Along with several other dog show people, we and our dogs were welcomed with open arms.
Stayed 3 nights in Oct 2023
Response from Heather on Oct 16, 2023
Dear Sheree,Thank you for taking time to let us know about your stay. We appreciate your positive feedback and will share this with our team!

6/10 Okay

John

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
not much
Stayed 1 night in Oct 2023
Response from Heather on Oct 16, 2023
Dear John,Thank you for your time in telling us about your stay. We hope to see you again in the future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs an update
Check in was nice and friendly. The hallways were cluttered in spots and a little trashy. The rooms smelled like dog pee pee. The carpet was kind of nasty and dirty.
Stayed 1 night in Sep 2023
Response from Heather on Oct 16, 2023
Dear Valued Guest,Thank you for taking time in telling us about your stay. We apologize for any problems you encountered during your stay. We are taking appropriate measure to address these issues to prevent further problems. We hope that you will give us another chance to better serve you in the near future.

8/10 Good

Brittany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop
The beds were very comfortable and clean, the hotel is a bit older but still in working condition. Was a bit bummed that they didn’t offer any breakfast or even coffee in the morning. Even something we could have just grabbed on the way out would have been nice. All in all it wasn’t to bad. We were able to have a good nights rest at least.
Stayed 1 night in Oct 2023
Response from Heather on Oct 16, 2023
Dear Brittany,We appreciate your feedback and will be sharing it with our team. We also apologize for the breakfast not being available, that is being addressed currently. We hope that we can better serve you in the near future.

8/10 Good

Carlos R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Heather on Oct 16, 2023
Carlos,Thank you for taking time to send us feedback during your stay. We hope to see you again in the future.

10/10 Excellent

Wayne

Stayed 1 night in Oct 2023
Response from Heather on Nov 2, 2023
Thank you Wayne for your feedback, we appreciate your time and will share this with our team.

10/10 Excellent

John-Luke

Stayed 1 night in Oct 2023
Response from Heather on Oct 16, 2023
Dear John-Luke,Thank you for your kind review. We hope to better serve you in the future.

8/10 Good

Larry

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Heather on Oct 16, 2023
Dear lArry,Thank you for taking time to send us feedback. We will share this with our team. We hope to see you again soon!

2/10 Terrible

David

Stayed 1 night in Oct 2023
Response from heather on Oct 30, 2023
Dear David,We appreciate your time and thank you for your feedback.

4/10 Poor

Mark

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Old and outdated.
Stayed 1 night in Oct 2023
Response from Heather on Oct 16, 2023
Dear Mark,We thank you for taking time to send us feedback. We are taking appropriate measures to prevent any future problems.

8/10 Good

Janivee

Stayed 1 night in Oct 2023
Response from Heather on Oct 30, 2023
Dear Jenivee,Thank you for taking time in telling us about your stay. We hope to serve you again in the near future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy
Walking in, immediately smelled musty. Went to bathroom, gnats flying everywhere & urine in the toilet which would explain most of the smell. Dead gnats on one of the beds. Mouse poop on the other bed. Out in the hallway right outside my room, water dripping from ceiling into a small hotel room trash can with a towel in it. The trash can was over-flowing & a large section of the floor was soaking wet. Website listed fridge & microwave in rooms but mine did not have either. No breakfast. Was too late & was too tired to fight w/anyone; cleaned touch points myself, sprayed perfume, stripped the bed & used my own blanket & pillow.
Stayed 1 night in Oct 2023
Response from Heather on Oct 16, 2023
Dear Valued Guest,Thank you for sending us feedback about your stay. We apologize for the issues you encountered during your stay. We are addressing these issues and hope to be able to better serve you in the future.

4/10 Poor

Stephen

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Heather on Oct 30, 2023
Stephen, Thank you for taking time in sending us feedback. We are taking appropriate measures to address these issues and prevent any future problems.

6/10 Okay

Julie

The room was sufficient. Cleanliness was lacking overall around the property. Dirty carpets and rugs all over needed vacuumed. Price was ok but property needs better management
Stayed 1 night in Sep 2023
Response from Heather Brewer on Oct 3, 2023
Dear Julie,Thank you for your time on giving us feedback about your stay. We are taking the appropriate measures to address these issues to avoid any future problems. We hope that you give us the opportunity to better serve you in the future.

10/10 Excellent

Barb

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Heather Brewer on Oct 3, 2023
Thank you Barb for the great review! We will share these with our team!