All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for the positive review. We are happy to hear that your stay was enjoyable. We will be sure to share your experience with our team. Hope to see you again real soon.
Thank you for the positive review. We are happy to hear that your stay was enjoyable. We will be sure to share your experience with our team. Hope to see you again real soon.
6/10 Okay
Denisse, San luis
Mar 19, 2024
Denisse
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you for your review. If you have any further detailed information to better your future stays, we would greatly appreciate it. We value your opinion.
2/10 Terrible
Martin
Mar 17, 2024
Martin
Stayed 1 night in Mar 2024
Response from General Manager on Apr 10, 2024
We are sorry to hear that your resent stay was not as high of a rating as most. We are not sure how to address any issues that you may have encountered as there is no detail list in your review only number ratings.
I stayed here 15 years ago great staff then and now
fred
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
We want to say thank you for your positive review and comments n our team. We are so excited to have an amazing new team of industry professionals that can assist you and all guests who come in and out of our hotel during their stay. We will be sure to share this amazing review with our team that made your stay excpetional.
Very nice hotel and not far from down town Cheyenne. Wonderful staff and very nice breakfast.
Sandra
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
We are delighted to hear that your stay was more than enjoyable. We greatly appreciate the opportunity to serve you and look forward to your visit again when in Cheyenne. We will be sure to share your comments with our team.
I arrived a little early and I was able to still check in !! The staff was extremely friendly and genuine in their kindness
LaVelle
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 7, 2024
Thank you for the positive review. We will be sure to share your comments with our team. We are happy that we were able to accommodate your early arrival.
6/10 Okay
Jessie
Business traveler
Jan 19, 2024
Jessie
Stayed 1 night in Jan 2024
Response from General Manager on Feb 7, 2024
Thank you for your review. We hope to see again soon.
Thank you for your review. We are terribly sorry to hear that your stay was not enjoyable. However due to the vague response on your stay we are not able to review your stay to evaluate what wasn't up to your standards. We strive to ensure our guest have a great stay and apologize for what issues you may have ran accross.
8/10 Good
Cooper
Jan 7, 2024
Liked: Cleanliness, staff & service
Cooper
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 11, 2024
Thank you for your review is response to your recent stay with us. We will be sure to share this information with our team and we look forward to seeing you again soon.
It was good to have a place to stay for the night.
Paula
Stayed 1 night in Dec 2023
Response from General Manager on Jan 11, 2024
Thank you for your recent review. We will be sure to share your comments and experience with our team. We hope to see you again in the future stays when in Cheyenne WY.
10/10 Excellent
Ellen
Business traveler
Dec 17, 2023
Liked: Staff & service, room comfort
Ellen
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Thank you for your positive review during your recent stay. We are delighted to hear that you had a great stay. We appreciate your patience and understanding with the hotel renovation projects and can't wait to have your visit again for a whole new look and feel. We will be sure to share your comments with our team of contractors and staff.
Thank you for your positive review during your recent stay. We are delighted to hear that you had a great stay. We appreciate your patience and understanding with the hotel renovation projects and can't wait to have your visit again for a whole new look and feel. We will be sure to share your comments with our team of contractors and staff.
Thank you for your positive review during your recent stay. We are delighted to hear that you had a great stay. We appreciate your patience and understanding with the hotel renovation projects and can't wait to have your visit again for a whole new look and feel. We will be sure to share your comments with our team of contractors and staff.
One night earlier in North Dakota, we also stayed at the Microtel Inn and expected the hotel, and its service to be of the same quality. Unfortunately not. Despite the size of the room, there was no fridge or microwave, but it was clean. However, the person at check out was rude, as if I was bothering him by wanting to return the room card.
ZBIGNIEW
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Thank you for your review. We have been doign express check out to assist all guests with an easy check out and instructions are being given to all guest at check in to call to the front desk to check out and all keys are welcome to stay in the guest room. As the renovation is a huge undertaking including with the staff this is the reasoning for this process and therefore any quest bringing keys down may or may not have followed instructions. We will be sure to address this. Thank you for your review.
8/10 Good
JOSEPH
Traveled with family
Oct 22, 2023
Liked: Staff & service, room comfort
Good,
They had some construction going on, but it was handled.
Hair on pillows. Room moldy. Overall dirty. No outlets
Gilbert
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Thank you for your review. We are sorry to hear that your stay was not enjoyable for you however, rest assured that we have addressed your concern and unfortunately were not able to validate your complaint.
6/10 Okay
Josh
Traveled with group, Business traveler
Oct 20, 2023
Liked: Cleanliness, amenities
The place was clean and nice and the value was great. The staff was pretty good, though the day clerk was a jerk, everyone else was great. The drug deals going on across the street were a bit concerning.
Josh
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 23, 2023
Thank you for your review.
10/10 Excellent
janelle
Oct 19, 2023
Liked: Cleanliness, staff & service, amenities
Construction every where
janelle
Stayed 1 night in Oct 2023
Response from General Manager on Oct 19, 2023
We want to thank you for your patience and understanding as the hotel undergoes this tremendous project. We are extremely excited to unveil the final reveal in April 2024. We are happy to hear although the hotel is undergoing renovations that we were still able to make your stay enjoyable with minimal disruption. We encourage you to visit again with our new and improved look.
10/10 Excellent
Ruth
Oct 17, 2023
Liked: Cleanliness, staff & service
Nice property, not too far from down town but was undergoing renovation but was not too disruptive.
Ruth
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 19, 2023
We want to thank you for your patience and understanding as the hotel undergoes this tremendous project. We are extremely excited to unveil the final reveal in April 2024. We are happy to hear although the hotel is undergoing renovations that we were still able to make your stay enjoyable with minimal disruption. We encourage you to visit again with our new and improved look.
2/10 Terrible
Angela
Oct 16, 2023
Angela
Stayed 1 night in Oct 2023
Response from General Manager on Nov 6, 2023
Thank you for your review.
4/10 Poor
Verified traveler
Traveled with family
Oct 11, 2023
Greatly disappointed
I had reqested an accesible room and assumed when my reservation was confirmed that is what I had. One could walk around the bed with not much extra space. The bathroom had a tub with a single bar. The stool was straight from a nursery school. It was low to the floor that any adult would have difficulty getting back up let alone a person with a handicap. My last two Wyndham hotels have been greatly disappointing in what I expected from Wyndham.
Verified traveler
Stayed 1 night in Oct 2023
Response from General Manager on Oct 11, 2023
Thank you for your review. Based on the information provided we did not see that you did in fact reserve an ADA room which would have been able to meet your stay needs. We strongly urge guest that when they are booking with a third party to contact the hotel directly to ensure that the room that was booked is in fact what you are needing, especially with this type of request. We appreciate your comments and hope that this information is helpful in your future bookings.
Clean, good breakfast. Shower had little pressure, but did the job. Pillows werent comfortable for us...
Cheryl
Stayed 1 night in Oct 2023
Response from General Manager on Oct 11, 2023
Thank you for your recent review. We are delighted to hear that you had a great stay. We hope to see you again soon as we will be under renovation coming soon and will have a new look in 2024. Hope to see you again soon!
4/10 Poor
Ricky
Oct 10, 2023
Ricky
Stayed 1 night in Oct 2023
Response from General Manager on Oct 11, 2023
hank you for your recent review. We are delighted to hear that you had a great stay. We hope to see you again soon as we will be under renovation coming soon and will have a new look in 2024. Hope to see you again soon!
hank you for your recent review. We are delighted to hear that you had a great stay. We hope to see you again soon as we will be under renovation coming soon and will have a new look in 2024. Hope to see you again soon!
10/10 Excellent
Linda
Oct 8, 2023
Linda
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Thank your positive review. We are delighted to hear that you enjoyed your stay. We hope to see you again soon.
10/10 Excellent
john
Oct 8, 2023
john
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 11, 2023
hank you for your recent review. We are delighted to hear that you had a great stay. We hope to see you again soon as we will be under renovation coming soon and will have a new look in 2024. Hope to see you again soon!
The hotel is nice, but it is in an area of blight with a couple of shacks that have been boarded up right near by. A run down trailer park isn’t but a stone’s throw away. The hotel looks like it will improve the area a lot. I wouldn’t want to take a walk after dark, and I am from Detroit.
John
Stayed 1 night in Oct 2023
Response from General Manager on Oct 11, 2023
hank you for your recent review. We are delighted to hear that you had a great stay. We hope to see you again soon as we will be under renovation coming soon and will have a new look in 2024. Hope to see you again soon!
hank you for your recent review. We are delighted to hear that you had a great stay. We hope to see you again soon as we will be under renovation coming soon and will have a new look in 2024. Hope to see you again soon!
The carpet in my room was filthy! (I did not realize it until I awoke from a short nap & turned on lights). The phone in the room was nonfunctional & thus safety was a major concern (if my cell phone became nonfunctional & I needed to call for help it was not possible).
I was not offered a room exchange when I complained to the night desk staff member & the next morning the manager refused to give me a room reduction price or credit saying “we are short staffed & going to be renovating & we gave you the dog room”. (I did not have any pets with me). If I new these issues were going on I would not have booked this place!!! I’d like a full refund please!
June
Stayed 1 night in Sep 2023
Response from General Manager on Oct 4, 2023
Thank you for your comments. We appreciate your time. We are sorry to hear that your stay was not enjoyable. After further review we the management team did take a look at the carpet on a scale rating of 1-10, 10 being dirty it was concluded that the carpet was roughly a 3-4 and therefore was not dimmable to provide a full refund and was cleaned with mild efforts. We however did not book the designated pet room as this was done with a third party which the guest selected and had no control over it. The phone issue as was reviewed and there was a phone in the room however it was unplugged for some reason. Again, we apologize for the inconvenience however the issues were moderate, and all resolved as according to hotel regular maintenance and cleaning. No refund will be provided at this time.
Thank you for your recent review. We are happy to see that you enjoyed your stay. We will take a look at the issue at hand as I am sure that it is a simple fix as it may need the batteries replaced. Thank you for letting us know and we will get this addressed.
Thank you for your positive feedback on your recent stay.
4/10 Poor
Verified traveler
Business traveler
Sep 24, 2023
Disliked: Staff & service, room comfort
Meh
Waited quite a while to initially check in. Employee gave me wifi info but couldn’t read their terrible hand writing. Didn’t inform me about breakfast hours. The room itself made no sense, no outlet within reach from bed, hot water hardly worked. Don’t recommend.
Verified traveler
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Thanks for your review.
8/10 Good
Dale
Sep 23, 2023
Dale
Stayed 1 night in Sep 2023
Response from General Manager on Oct 16, 2023
Thank you for your recent review. We greatly appreciate your time. We are happy to hear that you enjoyed your stay.
This place is SUPER outdated. It was clean, but the old smells and lack of updated amenities was not pleasing. I travel for work and had to book a last minute room. The Hilton and Marriot locations in the area were fully booked so I opted for this microtel. In the future I would drive another hour to one of my favorite places.
Danielle
Stayed 1 night in Sep 2023
Response from General Manager on Sep 23, 2023
Thank you for your recent review. We are sorry to hear that our hotel was not up standard. We currently will be undergoing a hotel renovation THIS FALL. We are super excited. We hope that you will stay again once we have completed our renovation.
10/10 Excellent
Lexis
Traveled with partner
Sep 20, 2023
Liked: Amenities
Property was clean and well maintained. Surrounding area was a little rough but for a one night stay, I’d stay there again.
Lexis
Stayed 1 night in Sep 2023
Response from General Manager on Sep 23, 2023
Thank you for your positive review. We are happy to hear that your stay was enjoyable. We are also excited about the surrounding area as there are many new and exciting projects underway and construction which will definitely revitalize the surrounding area.
Was on a cross country rosd trip and stayed here one night. It is across the street from a railway, but we didnt hear any noise from it. The staff were friendly and helpful when asked about nearby dining options. Overall a pleasant experience.
Matthew
Stayed 1 night in Sep 2023
Response from General Manager on Sep 12, 2023
Thank you for your positive review. We are happy to hear that your stay with us was enjoyable. We hope that you come visit us again soon while you're in the Cheyenne area.
Volume on tv didn’t work most of the time, could not reach electrical outlets next to the bed to plug phone in, shower wouldn’t drain, dripped all night, stains on the carpet and couch arm, room key didn’t work by the end of each day and had to get a new one every night.
Sarah
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 12, 2023
Thank you for your review. We are sorry to hear that your stay was not more pleasant. We understand your concerns and assure you that we are taking appropriate measures to ensure a better-quality stay in the future.
Good service. Friendly staff. Rooms nice. NO luggage carts. Said they were stolen. Something could have been provided for guests though. Nice area. Fun area for travelers.
Cheryl
Response from General Manager on Sep 5, 2023
Thank you for the positive review. We will be sure to share this with our team.