Ratings based on 553 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Highest level of customer service

Posted May 19, 2017
Pros: Service standard
Cons: Rooms and bathroom can be updated
Conveniently located near the international airport...well mannered service staff - they did not overwhelm me with typical unlenting questions for service - the Assistant Manger, Kohli, is an outstanding professional. Found Yogesh in housekeeping and Vishal in the restaurant to be very good as well...the toilet could be updated - it looks rather dated...the rooms can stand freshening up. All good, otherwise.
Comment from Hotel Management
Jun 13, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for allowing us to be of service to you. I am pleased to hear that you have had a wonderful stay. At Hyatt Regency Mumbai, guest satisfaction is a priority and genuine care is at the heart of all our service actions. Located in close proximity to the international and domestic airports makes us a preferred hotel among most travellers. Thank you for commending our hospitality and service. I look forward to welcome you on your next visit soon. Warm Regards, Hardip Marwah, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to airport.

Posted May 15, 2017
Good quiet room. Rate for transfer to airport a bit high.
Comment from Hotel Management
Jun 13, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback, it truly does help us serve you better. I look forward to welcome you on your next visit. Warm Regards, Hardip Marwah, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver, bc

Improvement Needed

Posted May 13, 2017
Pros: Location and staff
Cons: replace carpet and improve currently finished bathroom caulking.
Location: no time to explore nearly-by area during my 5 days stay
All staff are friendly, helpful and professional but it needs renovation to become truly modern 5 Stars hotel.
Comment from Hotel Management
Jun 13, 2017 by General Manager, Hotel Management
Dear Art, Thank you for allowing us to be of service to you. I am pleased to hear that you have had a wonderful stay. At Hyatt Regency Mumbai guest satisfaction is a priority and genuine care is at the heart of all our service actions. Please be assured that I have made a note of your feedback and have shared it with the team to ensure such incidents are addressed immediately. I look forward to welcome you on your next visit soon. Warm Regards, Hardip Marwah, General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from NY

Great hotel at a good price

Posted May 11, 2017
Pros: Comfort
Cons: Internet was very slow.
Location: Close to SEEPZ
5 star hotel at a value price, great rooms, great food, very convenient.
Comment from Hotel Management
Jun 13, 2017 by General Manager, Hotel Management
Dear John, Thank you for allowing us to be of service to you. I am delighted to hear that you have had a comfortable stay. At Hyatt Regency Mumba, our effort is to ensure our guests make the most of being away when they stay with us. We regret the inconvenience caused during you stay and assure you, I have brought this to the attention the departments concerned to ensure the issue is address. I look forward to welcome you on your next visit soon. Warm Regards, Hardip Marwah, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from CT, USA

Nice hotel, close hotel to the airport and shop,

Posted May 5, 2017
It was a wonderful stay with wonderful staff, very helpful and polite. Next time when we come for a visit we will make a point to stay again at Hyat
Comment from Hotel Management
Jun 13, 2017 by General Manager, Hotel Management
Dear Mahesh, Thank you for allowing us to be of service to you. I am pleased to hear that you have had a wonderful stay. At Hyatt Regency Mumbai guest satisfaction is a priority and genuine care is at the heart of all our service actions. Thank you for commending our hospitality and service. I look forward to welcome you on your next visit soon. Warm Regards, Hardip Marwah, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2017
Very convenient from the international airport. Room size was good. Bathroom was spacious and designed well. Restaurant had great food. Courteous staff. Will visit again. It will be good if the hotel can provide a free shuttle to the airport.
Comment from Hotel Management
Jun 13, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for allowing us to be of service to you. Located in close proximity to both international & domestic airport and major business hubs, makes us a preferred hotel for most travellers. At Hyatt Regency Mumbai guest satisfaction is a priority and genuine care is at the heart of all our service actions. Thank you for commending our food and service. I look forward to welcome you on your next visit soon. Warm Regards, Hardip Marwah, General Manager
4 out of 5
by A verified traveler

Place to stay

Posted Apr 29, 2017 on Hotels
Comfortable
Comment from Hotel Management
Jun 28, 2017 by Hyatt Regency Mumbai, Hotel Management
Dear Guest, Greetings from Hyatt Regency Mumbai! I am glad to know that you had a comfortable stay at the hotel. It gives my immense pleasure when my team ensures that the guest had a wonderful time. Thanks you for sharing your experience. This shall definitely motivate the team to keep up their spirits. Looking forward to welcome you soon! Warm Regards, Hardip Marwah, General Manager, Hyatt Regency Mumbai
5 out of 5
by A verified traveler

Great Airport Hotel

Posted Apr 25, 2017 on Hotels
Excellent
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2017
Perfect place to stay near airport, particularly after a long and grueling international flight.
4 out of 5
by A verified traveler

Bad Organization

Posted Apr 14, 2017
Pros: Room Design and comfort
Cons: Management
Location: Location is across from the airport.
Not enough space to accommodate guests for Breakfast. Breakfast was moved to bar area from lobby restaurant and was not fresh. Very bad experience with hotel in that sense. Room was fine but not much else was.
Comment from Hotel Management
May 8, 2017 by General Manager, Hotel Management
Dear Guest, We regret the inconvenience caused during you stay and assure you it is otherwise unlike the high service standards we endeavour to maintain. I have brought this to the attention the departments concerned. Do allow us the opportunity of welcoming you back soon so that you can experience the authentic hospitality we so believe in providing. Warm Regards, Hardip Marwah, General Manager