Ratings based on 37 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
82% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by Wesley from South Dakota

Quiet and isolated

Posted Sep 27, 2015 on Hotels
Hotel is in basic good shape. Front desk staff very attentive. Restaurant and wait staff were unhurried. Spa massages were memorable, particularly the traditional Thai massage. Located on a small side road which is difficult to find. Quiet and isolated.
5 out of 5
Recommended
for Families
by Barbara from Diamond Bar, Ca

Thailand fun

Posted Aug 17, 2015 on Hotels
The resort is as beautiful as you can get in that part of the world. It is serene and relaxing. The staff were friendly but not overbearing. The food was excellent.
Comment from Hotel Management
Oct 31, 2015 by Manager, Hotel Management
Dear Barbara thank you very much for selecting Ban Sabai Village. We are pleased that you had a good time and you enjoyed our food. Hope to be able to welcome you in the future again.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Aug 5, 2015 on Hotels
整體來說飯店服務人員態度不錯,但是因為比較偏僻,所以司機容易找不到路。我們住的是villa房型,所以有自己的廚房,可以自己買東西回去煮。 前一間的飯店人員說,這家是很不錯的villa,但因為是雨季,所以泳池旁較多落葉,蚊子也較多,建議入住時要帶防蚊液。 早餐不錯,但因為是用點的,所以一人每天200泰銖,朋友覺得有點貴。 如果要去住villa,建議安排一整天的行程在飯店,可以比較放鬆、放空,也比較愜意。
Comment from Hotel Management
Oct 31, 2015 by Manager, Hotel Management
Thank you for selecting Ban Sabai Village. Yes we are not located right in the city center, however usually easily accessible as we are just 5 Km from the city center located. We have in each room type mosquito cream free of charge available in the bathroom amenities.
4 out of 5
Recommended
for Couples
by Tim

Posted Aug 2, 2015 on Hotels
Comment from Hotel Management
Oct 31, 2015 by Manager, Hotel Management
Dear Tim Thank you for booking Ban Sabai Village. as you have not written a comment we thank you for rating our property. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bilbao, Spain

Nice hotel. Great staff

Posted Jul 29, 2015
We were 3 nights at this amazing hotel. It's situated 5 km far away from the town but it worthy!! The rooms are small bungalow around the pool and surrounded by the forest.
Comment from Hotel Management
Aug 30, 2015 by Manager, Hotel Management
Dear Guest thank you for rating Ban Sabai Village and taking time to make a comment. . We are pleased to hear that you enjoyed your stay with is. Looking forward to welcome you in the near future again.
3 out of 5
Recommended
for Everyone
by A verified traveler from s.c.

Nice spot with a view of the mountains.

Posted Jul 16, 2015
At first I was not happy with the resort. The room was small, on the first floor, and it was nothing like the pictures on the Web page. After we checked in and got to the room. I approached the front desk and asked if there was another room preferably on the second floor because every time someone walked upstairs we could here. The manager said that they were booked up but the next day we could move to an upstairs room ( a villa with stream room, sauna, and jacuzzi) after we voiced our disapproval with the resort the staff was more than happy to assist us with any needs or desires. They took care of our laundry on short notice and recommended certain activities over others. We left rather pleased however the resort is not close to town so we had to get a taxi whenever we wanted to go anywhere. If you want to get away from everything and just relax by the pool or get a massage this is the place for you.
Comment from Hotel Management
Aug 30, 2015 by Manager, Hotel Management
Dear Guest thank you very much for your time and feedback. Yes during busy period it is difficult to move guests in other rooms / room types, sorry for any inconvenience. We try our best to work the best way out. We have actually at 18h every day van going to night bazaar area free of charge, during other times we are pleased to call a taxi for you, depending on destination 200 THB up, we have a s well a Taxi card to take along to show t taxi drivers to make your return trip easy.
4 out of 5
Recommended
for Families
by Tin Yau from Hong Kong

Nice place

Posted Jul 13, 2015 on Hotels
Nice place but a bit far away from city. Staff are really nice and helpful, would visit again when travel to Chiang Mai. Recommended hotel.
Comment from Hotel Management
Oct 31, 2015 by Manager, Hotel Management
Dear Tin, thank you taking time for commenting on Ban Sabai Village. We are pleased to hear that yo had a good time. It is easy to get around by a taxi, our staff is always most then pleased to call you one and assist to make your stay more remarkable. Hope to welcome you in the future again.
1 out of 5
Recommended
for Couples
by Jessie from California, USA

disgusted and frustrated

Posted Jun 26, 2015 on Hotels
we checked in very late. when we got upstairs into the room and sat on the bed the bed was literally as hard as the floor. I asked to be changed to another room for another bed as I rented a villa. I was asked to please stay in the same room by the front desk. and I wasn't offered an explanation. there were many empty rooms I could see you cross into them. then when I opened up the bathroom the jacuzzi tub was filled with insects. it was very obvious that the room had not been used recently and rather than sprucing it up they just turned on the air conditioner prior to our arrival. I didn't sleep a wink had bad back cramps...we were so grossed out by the room that we didn't even open our bags we checked out first thing in the morning. I asked for a refund for the few days that I had paid and I was offered no refund and the cancellation policy was printed out from the hotels.com site and was handed to me instead of an apology or any kind of refund offer. I would never ever ever recommend this hotel to anybody.
1 out of 5
by A verified traveler

糟糕的体验

Posted Apr 7, 2015
酒店设施陈旧,房间被褥不太干净,热水忽冷忽热,员工态度不错,但老板态度恶劣。食物还可以。整体无法达到四星的标准
Comment from Hotel Management
Aug 30, 2015 by Manager, Hotel Management
Dear Guest thank you for taking your time for commenting Ban Sabai Village. Sorry to hear that you were not satisfied with our standards. We will pay more attention for cleanliness in the rooms and function of hot-cold water.
1 out of 5
by A verified traveler from Scotland

Awful place, DO NOT STAY HERE!

Posted Mar 23, 2015
Pros: The lady who serves breakfast is very pleasant but is let down by her colleagues.
Cons: Getting rid of the bed bugs would be a start!
Location: Hotel is 22km away from Chiang Mai.
Where to start! Worst thing for any hotel guest is a bed bug invasion as they are a nightmare to get rid of. It is disgraceful that a hotel which is this expensive can have a basic problem like bed bugs. Also an open roof bathroom which sounds pleasant but because it is poorly maintained (like everything else at Ban Sabai) it means the bath is constantly occupied by insects. The room we were given had a terrible view over construction site. The man on reception couldn't care less about these problems. Truly awful place. Also, don't go here thinking you're newr Chiang Mai, you're not. It's an uncomfortable 22km away.