Ratings based on 238 Verified Reviews

3.8 out of 5
83% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 17, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from perth. west aust

great quiet locatation.

Posted Oct 9, 2016
Pros: room cleanleness and great staff.
Cons: breakfast not up to usuall standard.
Location: easy to get any locatinn from here. love the location.
nice clean rooms. easy accese to town. great super market next door. nice pool. great staff. not a great breakfast for veg but addequete.. 3rd time there and will use again. recommended...
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Reasonably priced and comfortable

Posted Aug 10, 2016
Pros: Oversized bed with both soft and firm pillows. Many hotels do not provide this selection
Cons: Hotel's WiFi very slow in the rooms and guests resorted to accessing it at the lobby areas instead. Tour desk not helpful, only want to sell packages
Location: The hotel is close to the city centre so it was quite a breeze going to many I'd the attractions within. A supermarket is located next door.
Enjoyed the stay as the rooms were spacious and well maintained. Buffet breakfast was pretty good too.
4 out of 5
by Peter from Perth

Refreshing 3 nights

Posted Jul 16, 2016 on Hotels
We enjoyed it and would recommend it to others. The only downside was that the free Wifi was very slow. Otherwise friendly and helpful staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2016
Comfortable, Clean, Nice and friendly staffs, near supermarket.
5 out of 5
by Robert

This traveler left a rating score only Posted May 24, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Mornington / Melbourne

My stay at Mercure Chiang Mai

Posted Apr 22, 2016
Pros: Staff are great hotel is clean and tidy
Cons: No every thing is fine
Location: The Mercure is a little far from the heart of Chiang Mai But there night markets near by with great food.
This is my second stay at mercure Chiang Mai it is a very nice hotel the staff are great and hotel amenities are very good I will be going back again in may. Noel Taylor
3 out of 5
by Not Provided

Comfortable stay.

Posted Mar 18, 2016 on Hotels
The hotel needs new towels and furniture upgrade, otherwise comfortable and well situated.
Comment from Hotel Management
Jun 4, 2016 by Jane, Hotel Management
Dear Guest, Thank you for taking the time to share your comments with us. I will pass on your kind words to the whole team. This will certainly motivate them to keep up the good work. Sincerely, Phattharaphan Promnoi Secretary to General Manager
2 out of 5
by A verified traveler from thailand

Dirty and noisy

Posted Mar 16, 2016
Quite old hotel, dirty hallway included guest room.noisy at night .not recommended at all.
Comment from Hotel Management
Mar 31, 2016 by Aam, Hotel Management
Dear karnsinee, Greeting from Mercure ChiangMai. Thank you for taking the time to share your comments with us. I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. Sincerely, Phattharaphan Promnoi Secretary to General Manager
3 out of 5
by A verified traveler

Terrible soundproof

Posted Feb 25, 2016
Pros: Free shuttle to night market, 100m from tops supermarket
Cons: Sound proof in room and put something to eliminate banging on door when close
Couldn't sleep due to a bunch of youngster making noise till wee in the morning. Started 4pm till 4am. Called reception, no action taken and I even warned the kids I have a baby less than 1yrs old travelling with me. Upon check in told the secretary via email that I want a peace and quiet room.
Comment from Hotel Management
Mar 1, 2016 by AAM, Hotel Management
Dear stefanie, Greeting from Mercure ChiangMai. Thank you for taking the time to share your comments with us. I will share your comments with the whole team. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder for our future guests. I hope we will have the pleasure of welcoming you again soon in Mercure ChiangMai. Sincerely, Phattharaphan Promnoi Secretary to General Manager