Nice resort hotel at the river side
Posted Dec 14, 2016
The resort hotel is located by the river side with quiet environment and nice staff. The breakfast and dinner in the restaurant are good. However, only Housekeeping service is terrible. The first night I checked in, the bed linen with obvious black stain which I called to Reception request for follow up. A housekeeper was sent to my room and did not take this serious, changed the linen and left. The second day I placed the card on the bed for changing bed sheet, it was not changed. I tested and placed the card on the bed on the third day for changing, it was not changed again, it was so disappointed that I have to call at the late night after my full day trip back. On the forth day morning I placed DND when I went to have breakfast in the restaurant, my room has been cleaned when I came back. I have no idea what was happening. The bath amenities have not been refilled daily. On the last day, there were some minor construction like painting taken place in the hotel which has not been informed by the reception. Workers walking around and I could smell the painting everywhere. I did not feel secured and comfortable at all. Overall, the experience was not as good as I expected especially there was no follow up after I complaint for two times. Language barrier could also be one of the problems as the housekeeper seemed not understand what the situation was. I like the hardware of this hotel but I will not recommend my friends to stay because the cleanliness is a big issue.