Ratings based on 202 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

位置近機場,酒店環境一流

Posted Mar 18, 2016 on Hotels
位置近機場,酒店環境一流
Comment from Hotel Management
May 28, 2016 by Nuchada Somboonying, Hotel Management
We appreciate you taking the time to share your feedback regarding to your stay with us.We believe all the information regarding our location and surrounding will be very helpful for all other travelers. Please Allow me to share your comment to all of our staff as we strive to continuously improve the quality of our services We certainly look forward to welcoming you back again in the near future.
4 out of 5
by A verified traveler from T

Nice hotel

Posted Jan 31, 2016
It is a nice hotel. The amenities are good. We had to change rooms a couple of times. Our first room had a sewerage smell that got worse over our first night. They sent maintenance to look at it and it made the smell a little less but still not pleasant. The staff were very helpful during this. They were heavily booked but managed to move us to another room and then we had to move again and stayed there for the remainder of the trip. Room was nice and spacious. All the staff were very friendly and welcoming. Breakfast was a nice mixture as well.
Comment from Hotel Management
Feb 3, 2016 by Nuchada Somboonying, Hotel Management
Thank you for very nice picture and review on your recent stay at our hotel We apologize for the smell you experienced. I have forward your comments to the Housekeeping Manager and maintenance team / to look into and address Thank you again for bringing this to our attention.It is very important for us to know that you had a wonderful stay, especially impressed with the service and facilities at our hotel. We hope we have the pleasure in serving you again the future.
5 out of 5
by Leif from Bangkok, Thailand

Good value for money

Posted Jan 28, 2016 on Hotels
Every details at this hotel are perfect, and far better than most other five star hotels. The Thai Lanna style is very cosy, and the service and comfort is impeccable. This is the second time I stayed at the hotel, and for sure I will come again.
Comment from Hotel Management
Apr 9, 2016 by Nuchada Somboonying, Hotel Management
Dear Value Guests, Thank you for choosing us as your accommodation choice during your recent stay.in Chiangmai and also for taking time to review us. I am glad that you enjoyed your stay at our hotel, especially on our service and staff. Moreover, we thank you for your wonderful comments on service, which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.We look forward to having the opportunity to welcome you again at this beautiful location.
5 out of 5
by Rie Gyldholm from Frederiksberg

Mere end fantastisk!

Posted Jan 15, 2016 on Hotels
Opholdet på Ratilanna var et ophold jeg aldrig vil glemme. Alt var i top - fra værelse til mad til pool til fitnesscenter... Jeg har ikke noget at sætte finger på. Jeg ved bare at jeg vil tilbage. Oprindeligt skulle vi blive i 6 nætter, men fik vores ophold forlænget med en nat, så vi kunne nyde paradiset en dag længere, inden vi skulle hjem igen til DK. Husk at spis på Rio restauranten, som kun holder åben fredag og lørdag.
Comment from Hotel Management
Apr 9, 2016 by Nuchada Somboonying, Hotel Management
Thank you very much for taking the time of sharing your experience at our resort. We are happy that you enjoyed the facilities, our food, and services that the resort has to offer and we look forward to having the opportunity to welcome you back in the near future!
5 out of 5
by Pavarisa from กรุงเทพ

Posted Jan 14, 2016 on Hotels
โรงแรมตกแต่งสวย บริการดี อาหารเช้าอร่อยและหลากหลาย เหมาะกับการมาพักผ่อน
Comment from Hotel Management
Apr 2, 2016 by Nuchada Somboonying, Hotel Management
ขอขอบพระคุณที่คุณลูกค้าได้กรุณาเสียสละเวลาแสดงความคิดเห็นในระหว่างการเข้าพัก ทางโรงแรมฯ รู้สึกเป็นเกียรติอย่างยิ่งที่ได้มีโอกาสต้อนรับในช่วงเวลาพักผ่อนอันมีค่าของท่านที่ผ่านมา คำติ-ชมจากท่านเป็นกำลังใจสำคัญอย่างยิ่งสำหรับพนักงานทุกคน เพื่อมุ่งมั่นให้การบริการและพัฒนาสิ่งๆ ต่าง เพิ่อเพิ่มความพึงพอใจสำหรับลูกค้าให้ดีและมีคุณภาพยิ่งๆ ขึ้นไป และทางโรงแรมหวังว่าจะได้มีโอกาสให้บริการแก่ท่าน ในอนาคตอันใกล้นี้อีกครั้ง ขอแสดงความนับถือ
5 out of 5
by HOI TING from Hong Kong

Excellent Place!

Posted Jan 13, 2016 on Hotels
Really Good Resort, Relax and comfortable environment for tourists. We definitely will visit again if we go ChiangMai.
Comment from Hotel Management
Apr 9, 2016 by Nuchada Somboonying, Hotel Management
Thank you for your great review! I am really delighted to hear you have had a nice stay at our hotel and I really appreciate you have shared your experiences and opinions online. Especially I would like to thank you for mentioning our team and high level of customer service. It is always nice to know that the way we do it here is the way our guests are enjoying it! I believe we will have chance to welcome you at our hotel again in the future
3 out of 5
by maria from LA

Ratilanna needs to re train their management!!

Posted Jan 9, 2016 on Hotels
A fabulous hotel but as poorly run as I could imagine. A true 5 star hotel with 3 star management. I stay in great hotels worldwide and I am never critical unless really warranted. I will highlight the worst. I booked and conformed a river view. When we arrived we were told it was an option that was only available if they had space despite the confirmation and the additional cost for the room that we had paid. The explanation is so good I have to report it for future clients. The quote from the duty manager. "It is a river room as you can hear the river". To be sure that there were no language issues I asked 3 times if that was a serious answer and I was assured that if you can hear the river , it is a river room!!!!! There were countless other issues that the "front desk" got spectacularly wrong and it is a terrible shame as the property is wonderful. But no matter how pretty it is, the management seemed intent on making the hotel seem unprofessional. This is the first report I have ever written in a negative tone but sadly it spoiled what should have been a dream stay.
4 out of 5
by A verified traveler from NJew Zealand

Relaxing

Posted Jan 1, 2016
Very friendly staff, large rooms/bathrooms, big pool, beautiful garden/rivier view from pool and breakfast area, close to Night Bazzar, free shuttle. Usual average SE Asian room finishing quality (plasterwork, cleaning, grout, fittings etc).
Comment from Hotel Management
Feb 3, 2016 by Nuchada Somboonying (Reservation Mgr, Hotel Management
Thank you very much for your nice comments! Each feedback from our guests is highly appreciated and I thank you very much for spending your time to share your experiences online. I believe all the information regarding our convenient location , the comfort and beauty of our rooms, the quality of our facilities, food, the pool , the service of our friendly staff and surrounding will be very helpful for all other travelers. I am really happy you have had a nice stay at our place and I will be looking forward to welcome you at RatiLanna Riverside Spa Resort again in the future!
4 out of 5
by A verified traveler

Posted Dec 22, 2015 on Hotels
Easy to get taxi to sightsee.
Comment from Hotel Management
Apr 9, 2016 by Nuchada Somboonying, Hotel Management
We are glad to hear that the location of our hotel was convenient to you and easily accessible to your points of interest. Thank you also for providing useful transport details about the local area to other potential visitors. Looking forward to welcoming you back on your next visit to Chiangmai, regards,
5 out of 5
by A verified traveler from melbourne, au

Beautiful resort style hotel

Posted Dec 17, 2015
Cons: The shower needs update
Location: The location is near to airport and centre of the town
Beautiful evening in the pool side resturant with life music and singing, make you feel romantic. The service is excellent. The room was spacious and the stone landscape beside the bath brought sense of tranquility. The furniture in the bacolny is excellent. We found the hotel much better than the usual luxury hotels well known around. Highly recommended. the breakfast Had many Asian verity of food.
Comment from Hotel Management
Feb 14, 2016 by Nuchada Somboonying (Reservation Mgr, Hotel Management
Thank you for sharing your opinion about your recent stay at our beautiful hotel. We are glad to hear that the location of our hotel was convenient to you. Moreover, we thank you for your wonderful comments on service, which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.Looking forward to welcoming you on your next visit to Chiangmai. Best regards,