Ratings based on 199 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Lyon, France

Posted Aug 13, 2016
Beautiful room, scenic location and first class facilities!
Comment from Hotel Management
Aug 15, 2016 by Nuchada Somboonying (Reservation Mgr), Hotel Management
Thank you for sharing your opinion about your recent stay at our beautiful hotel. We are excited that you liked the facilities in general. We will be sure to share your comments with our entire team! and we do hope to have the opportunity to welcome you back in the future
5 out of 5
by A verified traveler from Manchester

Excellent Hotel

Posted Jul 30, 2016
This hotel is fabulous the rooms are beautiful, I revived a free upgrade to a suite and the staff at the hotel are extremely helpful. The concierge was was very knowledgeable and made the stay go smoothly. Revived 20% of at the spa and the facilities where immaculate, the treatments are fantastic. Overall a wonderful stay at the hotel, will be visiting again!
Comment from Hotel Management
Aug 15, 2016 by Nuchada Somboonying (Reservation Mgr), Hotel Management
Dear Value Guest, We very much appreciate your comments regarding your stay at RatiLanna Riverside Spa Resort Chiangmai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
5 out of 5
by A verified traveler from Vancouver BC

Posted May 24, 2016
Pros: Friendly and accommodating staff....
Nice hotel. Friendly staff. Very good restaurant/ The view is nice and peaceful. River (no beach in this region) is next to resort but no activity and free 1 hr boat ride offers little viewing .... close to activity areas ...a few minutes by taxi/tuk tuk.
Comment from Hotel Management
May 29, 2016 by Nuchada Somboonying (Reservation Mgr, Hotel Management
Thank you for taking the time to convey your comments regarding your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
4 out of 5
by A verified traveler from Canada

Very nice hotel riverside with luxurious room

Posted Apr 26, 2016
Very nice hotel with massive room, nice salt water pool and great breakfast buffet
Comment from Hotel Management
May 26, 2016 by Nuchada Somboonying (Reservation Mgr, Hotel Management
Thank you for taking the time to convey your comments regarding your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
4 out of 5
by A verified traveler from Tokyo

マーケットに近い、川沿いのホテル

Posted Apr 23, 2016
Pros: 中規模のほてるで比較的静かで、従業員の応対に丁寧さがかんじられ気持ち良い。
Cons: ばるこにーの清掃にキズカイ願う。
Location: よい
英語の堪能な従業員で構成され、丁寧な応対が気持ち良い。ホテル内のパンフレットは英文主体。 日本人の宿泊客は非常に少ない。欧米人、中国人主体に考えたホテルと思われる。 広いバルコニーは快適だが、ハトが多く、掃除が行き届かないのが難点。
Comment from Hotel Management
May 26, 2016 by Nuchada Somboonying (Reservation Mgr, Hotel Management
Thank you for sharing your opinion about your recent stay at our beautiful hotel. We are excited that you liked the facilities in general and friendliness of our staff. We sincerely apologize if you had a problem with bird feces on the balcony. Due to our location near the ping river and the nature around, it does make us an attractive place for the birds to nest. However, we strive to provide a clean environment and the comfortable accommodations that you deserve. I apologize for this, and I will be consulting with our housekeeping staff to make sure that all rooms are cleaned properly. Looking forward to your next travelling in the near future.
5 out of 5
by KA IENG

Posted Apr 5, 2016 on Hotels
Comment from Hotel Management
Jun 11, 2016 by Nuchada Somboonying, Hotel Management
Thanks so very much for this 5 star review!
5 out of 5
by Wai Yung

Posted Mar 30, 2016 on Hotels
A very relaxing hotel, staffs are nice and the facility is very good. The swimming pool is rather small and the shuttle bus schedule is limited only two time for selection to night market. The location is very near to airport only takes 10 minutes.The breakfast is Okay and the environment quite good.
Comment from Hotel Management
Jul 2, 2016 by Nuchada Somboonying, Hotel Management
Thank you for choosing to stay with us at RatiLanna Riverside Spa Resort Hotel and for taking the time to provide us with the comments from your stay. You have certainly pointed out the key features of our location, customer service and amenities, thank you! Please be assured that your gracious comments have been shared with our entire employee team – everyone enjoys a great review! Thank you again for your feedback and we look forward to welcoming you back on your next visit to Chiangmai
4 out of 5
by A verified traveler

位置近機場,酒店環境一流

Posted Mar 18, 2016 on Hotels
位置近機場,酒店環境一流
Comment from Hotel Management
May 28, 2016 by Nuchada Somboonying, Hotel Management
We appreciate you taking the time to share your feedback regarding to your stay with us.We believe all the information regarding our location and surrounding will be very helpful for all other travelers. Please Allow me to share your comment to all of our staff as we strive to continuously improve the quality of our services We certainly look forward to welcoming you back again in the near future.
4 out of 5
by A verified traveler from T

Nice hotel

Posted Jan 31, 2016
It is a nice hotel. The amenities are good. We had to change rooms a couple of times. Our first room had a sewerage smell that got worse over our first night. They sent maintenance to look at it and it made the smell a little less but still not pleasant. The staff were very helpful during this. They were heavily booked but managed to move us to another room and then we had to move again and stayed there for the remainder of the trip. Room was nice and spacious. All the staff were very friendly and welcoming. Breakfast was a nice mixture as well.
Comment from Hotel Management
Feb 3, 2016 by Nuchada Somboonying, Hotel Management
Thank you for very nice picture and review on your recent stay at our hotel We apologize for the smell you experienced. I have forward your comments to the Housekeeping Manager and maintenance team / to look into and address Thank you again for bringing this to our attention.It is very important for us to know that you had a wonderful stay, especially impressed with the service and facilities at our hotel. We hope we have the pleasure in serving you again the future.
5 out of 5
by Leif from Bangkok, Thailand

Good value for money

Posted Jan 28, 2016 on Hotels
Every details at this hotel are perfect, and far better than most other five star hotels. The Thai Lanna style is very cosy, and the service and comfort is impeccable. This is the second time I stayed at the hotel, and for sure I will come again.
Comment from Hotel Management
Apr 9, 2016 by Nuchada Somboonying, Hotel Management
Dear Value Guests, Thank you for choosing us as your accommodation choice during your recent stay.in Chiangmai and also for taking time to review us. I am glad that you enjoyed your stay at our hotel, especially on our service and staff. Moreover, we thank you for your wonderful comments on service, which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.We look forward to having the opportunity to welcome you again at this beautiful location.