Lovely hotel, great service, but very noisy
Posted Nov 28, 2016
This would have been such a lovely relaxing holiday except for 3 issues with noise: 1) our deluxe villa had paperthin walls/interconnecting door with the villa next door and you could hear absolutely everything from the neighbours 2) they were doing construction work around the pool area which we had not been notified about in advance and it was noisy throughout the day 3) During our 6 night stay the outdoor function room which is located behind the villas was used 3 times for 2 weddings and a corporate event and the noise was so loud, especially while the band was rehearsing and testing speakers during the afternoon. With a young baby we did not have the option to go out all day and night to avoid the noise and settling the baby was tough. The staff did try to be helpful by asking the parties to keep the noise down and to end the functions by 10:30pm, but that didn't prevent the noise from ruining what we hoped would be a quiet getaway.
The staff were amazing though and I must say a very big Thank You to all the staff at reception, in the restaurant, around the grounds, for the friendly smiles and great service. Everyone was very kind and attentive to our baby boy and we really appreciated the staff taking time to interact with him. Special thanks to Gor for going out of her way to organise an electric bottle steriliser which was so very useful.
Great place, great people, just a terrible shame about the noise.