Posted Oct 23, 2016
Locality - Brilliant.
Everything located close by - Markets, Food Stalls, Entertainment , Restuarants, other Major Hotels and various stores.
Checkin was very smooth and recieved 1 key. We asked for 2 keys so we could have 1 each but was told " No, only one per room" . That makes it difficult if your both have different things to do in the city,
Room - Clean, dated and basic but was comfortable able. The television worked, picture good & could access English /thai shows. However, no hairdryer available or iron. Also only 2 pillows available on a very very big bed.
Staff - Not very customer focused and attentive. They seemed to be unable to help if asked .
E.g.: Asked if they have the number for a taxi service : " No, Go see tour desk". We go to tour desk , But lady chatting to another person who worked at hotel and when we asked for taxi number she said " I do tour only". We went out to road and found out own transport after that.
So the staff once checked in basically leave you alone and are only there for show I feel. We stayed 2 nights. In 2 weeks time we will be back at this hotel for 2 weeks ( already booked & payed for it before this visit) so I will be bringing Iron, pillows, hair dryer.
We live just outside of Chiang Mai and choose this hotel for its locality for somewhere to say whilst family visited from overseas so we can spend time in city with them.