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Hotel was very nice and the upgrade we received was great. The only knock or issues I had was the Air Conditioner did not do well at night and the shampoo and soap was tiny little bottles. Not enough to wash one person much less two
Randall
Stayed 2 nights in Feb 2024
8/10 Good
Angel j
Feb 10, 2024
Staff members entered my room here while I was gone with do not disturb sign on door took a bottle of alcohol from bar area and entered private space with all my belongings this is unexcusable unexceptionable and down right wrong to enter a guests room that has a do not disturb sign on the door take liquor from bar area I have been sober for going on 4 years Do not trust or stay at this place under any circumstances.
I was upgraded on arrival and received a beautiful gift basket! Aoy sp?the concierge was wonderful and gave us good advice. Room was comfortable and clean, breakfast good. Night Market is walkable. Would recommend and will stay there again.
The staff was very accommodating and the breakfast buffet was very good. It wasn’t as close as I would have wanted to some places, but it was easy to get a taxi or tuktuk. I would stay here again.
I chose The Empress Hotel Chiang Mai after my VRBO reservation was abruptly cancelled. The front desk staff were EEY WELCOMING and ACCOMMODATING from the onslaught. The empathy for my situation was deeply appreciated. The room was clean and calming. The staff gave me good information where to find something to eat and other things. Overall, I was extremely impressed and pleased with the service provided by the Empress and staff🙏
We have stayed at the Empress several times. Love the location, helpful staff, nice rooms. Unfortunately their breakfast has become even less American friendly. Choices include premade bits of waffle, mediocre omelette, or toast. Even the coffee was bad. Our group ate very little and we were very disappointed
The staff in the hotel are really nice and friendly. They helped us with out luggage and they check us in earlier. The hotel is a little bit outdated, but I guess they want to conserve the history of the hotel. We had a leak with the ac and they took care of the problem really fast. Recommended for tourist if the want to visit temples and go to old town.
The staff is second to none. First rate service from every employee and that is nice. I'm traveling Thailand and will stay at The Empress Hotel again in the future.