So amazing! We booked a room and were upgraded to the 12th floor which gave us access to the Horizon Lounge where we got breakfast, happy hour (with real dinner food and alcohol) and a personal concierge. Pat, one of the ladies who works at the concierge was EXTREMELY helpful. She helped with recommendations, getting us a local taxi, and even called the Elephant Nature Park on our behalf to double check our booking (it wasn’t a booking through the hotel). The pool is awesome for kiddos. There are two lifeguards on duty. One thing to note is that the kids’ side hardly gets any sun due to a tall building in the way. They have 5 canopy beds which is first come first serve. We would DEFINITELY stay there again.