Ratings based on 127 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from SG

Wonderful gem just outside the old city

Posted Jul 4, 2017
The best thing about this hotel is the excellent staff service combined with the old world colonial charm. From the moment you check-in which was very seamless up to catering to dietary requirements they really make your stay very enjoyable. Since the hotel is not near any tourist location, walking out to get food was just like being a local with prices to match. Plus a nice local market was just a hundred meters away. There is also free shuttle to the night bazaar and old city.
5 out of 5
by Tracy

FABULOUS STAY!!!

Posted Apr 21, 2017 on Hotels
AMAZING place! Staff were helpful, very friendly and accommodating! Rooms were very clean and the grounds were immaculate. It truly felt like you were in a tropical paradise. The spa was fabulous. A little pricier than getting massages off the street but they were worth it!
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, B. C

Posted Apr 10, 2017
Very courteous and helpful staff. Always smiling and willing to help. Check in was smooth and informative. However rooms were little smaller than expected or shown in pictures. Bathroom cleanliness could be better. Spa treatment was wonderful. The coffee shop was beautiful and offered fantastic service. Bonus:They also provided free shuttle service to nearby attention. Overall happy with the stay.
2 out of 5
by A verified traveler

Somewhat Distant Location, Disappointing Room

Posted Mar 14, 2017
Pros: Helpful staff, nice grounds.
Cons: Update room.
Location: Decent-sized walk to get to a good restaurant or bar, location was a little far-flung.
I've been surprised by the excellent reviews of Shewe Wana - it's perfectly fine, the grounds and staff are very good, but it's a healthy walk from the main part of town and the red hop-on hop-off vehicles most use to get around often don't want to go there because it's beyond the main square. There also aren't any good restaurants or bars in the immediate neighborhood. The room was also pretty dingy and disappointing with a dark bathroom that wasn't very up to date compared to similarly-priced places in the region. A walk around the property suggested that it would be worthwhile to plunk for a suite instead of a regular room.
5 out of 5
by Robert

Posted Mar 13, 2017 on Hotels
Fantastic hotel, cannot praise the hotel and staff enough, nothing was to much trouble, went that extra mile to make our stay a memorable, would definitely use again.
4 out of 5
by Agnese

Superb service!

Posted Mar 2, 2017 on Hotels
Staff was just amaizing! I expected room to be a bigger one but the way saff treated us (especeally receptionist Pink) just exceeded any expectations!
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

An oaisis

Posted Feb 3, 2017 on Orbitz
A beautiful resort in the middle of a bustling city. The staff was great. The bed was hard as a rock but I loved it non the less!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Staff

Posted Jan 20, 2017
Staff are out of this world helpful! No matter the situation or circumstance they are there to help.
2 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Not central

Posted Dec 25, 2016
The hotel is away from the action and for what you get its on the high side for cost. Nice hotel but there are better options closer to the action.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 8, 2016 on Hotels