Outdoor banquet area

Reviews of U Chiang Mai

4 out of 5
U Chiang Mai
70 Ratchadamnoen Rd , Prasing, Chiang Mai, Chiang Mai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 441 out of 642 reviews" "
Rating 8 - Good. 155 out of 642 reviews" "
Rating 6 - Okay. 35 out of 642 reviews" "
Rating 4 - Poor. 9 out of 642 reviews" "
Rating 2 - Terrible. 2 out of 642 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew McDonald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, lots of shops nearby! Great food at a very inexpensive price. The rooftop bar had specials all day!
Stayed 3 nights in Mar 2024

10/10 Excellent

Brian, Valley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well!!!
Stayed 4 nights in Mar 2024
Response from FOM on Mar 25, 2024
Dear Valued Guest,Thanks for your kind feedback for U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards, Phantawat Votanang Front Office Manager

2/10 Terrible

Gabriela

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not return deposit.
Response from FOM on Mar 12, 2024
Dear Valued Guest,Thank you very much for taking the time to let us know about your experience during your stay with us. After investigating for deposits made by credit card authorization upon check-in we informed our bank to cancel upon check-out date if no expense that is preferred to settle by the same credit card is mandatory and should be automatically released within 2 weeks, please double check with your bank account again.We hope that the inconveniences you endured do not stop you from staying with us in the future for any further information may require please feel free to contact us directly.Kind regards,Phantawat VotanangFront Office Manager

6/10 Okay

Brian, Kihei

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent option in Chaing Mai. Reception was super helpful with restaurant reservations. Breakfast was average. Great service, but food quality was just passable. Had a problem at checkout that caused a delay. Pool was freezing!! Probably would look elsewhere in Chaingai next time.
Stayed 4 nights in Feb 2024
Response from FOM on Mar 8, 2024
Dear Valued Guest, Thank you for choosing us. It was a great pleasure to learn that you enjoyed your time at U Chiang Mai and Chiang Mai City. Thank you for your kind compliments and value feedback for The great lservice and detailed feedback that we can improve. I hope this is not your last visit to U Chiang Mai as nothing would give us greater pleasure than having the opportunity to welcome you again in the near future. Best regards, Phantawat Votanang Front Office Manager

10/10 Excellent

Raymond, Thousand Oaks

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in old town Chaing Mai. Open, airy lobby. Great breakfast was included daily. Staff were very helpful and friendly my. Room was nice and comfortable. Some rooms have access to the pool from their balconies. Sunday market right in front of hotel was a lot of fun. If I were to go back I would stay there again.
Stayed 4 nights in Feb 2024
Response from FOM on Feb 17, 2024
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

JON

Traveled with partner
Liked: Cleanliness, property conditions & facilities
A beautiful serene space in the middle of Chiang Mia old town. All the staff were charming. Breakfast was lovely. Room was perfect. All in all a wonderful I’ll hotel experience.
Stayed 3 nights in Jan 2024
Response from FOM on Jan 30, 2024
Dear Valued Guest,Thanks for your kind feedback for U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards, Phantawat Votanang Front Office Manager

10/10 Excellent

Steven, Sammamish

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, excellent quality and wonderful staff. Will always stay here when visiting Chiang Mai.
Stayed 2 nights in Jan 2024
Response from FOM on Jan 25, 2024
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay - the staff were extremely friendly and helpful, and the facilities were excellent. It was a perfect location for exploring Chiang mai and a short distance to temples, shops and restaurants. We’d thoroughly recommend for anyone wanting to visit this exciting city!
Stayed 4 nights in Jan 2024
Response from FOM on Jan 23, 2024
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

lionel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location helpful staff
Stayed 3 nights in Dec 2023
Response from FOM on Jan 8, 2024
Dear Valued Guest,Thanks for your kind feedback for U Chiangmai. We are glad to read about our great service with excellent location and how accessible we are to many sights, so we are pleased that was ideal for you. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards, Phantawat Votanang Front Office Manager

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and helpful staff. A quaint escape within the heart of the old city. Short walk to anything.
Stayed 3 nights in Dec 2023
Response from FOM on Dec 23, 2023
Dear Valued Guest,Thanks for your kind feedback for U Chiangmai. We are glad to read about our excellent location and how accessible we are to many sights, so we are pleased that was ideal for you. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards, Phantawat Votanang Front Office Manager

10/10 Excellent

Ajla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
U Chiang Mai is a quaint little hotel in the heart of the old city. We really enjoyed staying here. It was super quiet, comfortable, clean and had all the amenities that we needed. The night market runs right by the hotel which was super convenient. Highly recommend staying here if your in Chiang Mai, you won’t regret it.
Stayed 3 nights in Dec 2023
Response from FOM on Dec 15, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from FOM on Dec 15, 2023
Dear Valued Guest,Thanks for your kind feedback for U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards, Phantawat Votanang Front Office Manager

8/10 Good

Ali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice. Bathrooms had no counters by sink to put toiletries or hair dryer/curling iron. Bathrooms had gray/purple paint and very little lighting making it hard to get ready. No mirrors in the room to use, just the one in the dark bathroom. Rooftop bar is only for young people to sit on the floor on cushions--no tables and chairs. Staff very friendly and attentive--especially in the restaurant. Nice that they offered bikes and a bike tour free of charge. Construction/drilling going on out in the street in front of the hotel the whole time we were there, very loud.
Stayed 2 nights in Nov 2023
Response from FOM on Dec 5, 2023
Dear Valued Guest,Thanks for your kind feedback for U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards, Phantawat Votanang Front Office Manager

10/10 Excellent

Katarzyna

Traveled with family
Liked: Property conditions & facilities
Loved it
Stayed 3 nights in Nov 2023
Response from FOM on Dec 5, 2023
Dear Valued Guest,Thanks for your kind feedback for U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards, Phantawat Votanang Front Office Manager

8/10 Good

Michael

Very well managed hotel with very good staff. Would stay again.
Stayed 1 night in Nov 2023
Response from FOM on Nov 13, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff aims to please. They were also very friendly. Always greeting my wife and was we walked by. The spa was also great. You should try a Thai massage there.
Stayed 2 nights in Oct 2023
Response from FOM on Nov 13, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free bike tour was amazing, brilliant hotel.
Stayed 2 nights in Oct 2023
Response from FOM on Oct 29, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central hotel and in the middle of Chiang Mai. Staff were friendly and nice breakfast options. Lots of dining and shopping around.
Stayed 4 nights in Oct 2023
Response from FOM on Oct 29, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Coral

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chiang Mai recommendation
This is an excellent small hotel in the old town of Chiang Mai. The staff was amazing, friendly and helpful. Rooms were well appointed and comfortable. Value for money was exceptional. The only issue is that the street in front of the hotel is undergoing significant construction so access by car is currently a bit of a challenge. Breakfast buffet was included and had a lot of options. We would stay here again.
Stayed 2 nights in Oct 2023
Response from FOM on Oct 25, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Dong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from FOM on Oct 25, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

tianmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the key feather for this hotel, nice room, close to all, in the central of old town. Specially Sunday night market just out if door.
Stayed 3 nights in Oct 2023
Response from FOM on Oct 25, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Ve

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a fantastic stay at U Chiang Mai Hotel! The service was top-notch, and the staff was incredibly friendly and helpful. The breakfast was a delightful experience with a delicious made-to-order buffet. I highly recommend this hotel for a wonderful stay in Chiang Mai.
Stayed 3 nights in Oct 2023
Response from FOM on Oct 14, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful and clean. The location was perfect, especially for the night market. I highly recommend it!
Stayed 5 nights in Oct 2023
Response from FOM on Oct 13, 2023
Dear Valued Guest,Thanks for your kind feedback for U Chiangmai. We are glad to read about our excellent location and how accessible we are to many sights, so we are pleased that was ideal for you. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards, Phantawat Votanang Front Office Manager

10/10 Excellent

Sor Keng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and quiet. Very nearby to various tourist attractions. Many eateries within walking distance.
Stayed 5 nights in Sep 2023
Response from FOM on Sep 27, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Francis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome stay
Stayed 4 nights in Sep 2023
Response from FOM on Sep 22, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai and thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Johany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing boutique hotel, excellent breakfast in a great location
Stayed 5 nights in Sep 2023
Response from FOM on Sep 22, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai and thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

8/10 Good

Amit

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall very nice hotel
Stayed 3 nights in Sep 2023
Response from FOM on Sep 19, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An oasis in the middle of the old city. Easy to walk to the sights. Relax in the afternoon by the pool or on your balcony. Very friendly staff. Cheap and friendly restaurants opposite the hotel.
Stayed 3 nights in Sep 2023
Response from FOM on Sep 19, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from FOM on Sep 19, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Oasis in Central Chiang Mai
Location was perfect! Oasis in the heart of it all! Room was gorgeous, large and so comfortable. Included breakfast and service during amazing. Only down side was they would not let me extend my check out by 30 minutes. Had a tour and would have been nice to be able to come back to room, clean up a bit and change.
Stayed 2 nights in Jul 2023
Response from FOM on Jul 24, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

barun, stamford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is right in the middle of the old city, many restaurants, bars, attractions are within walking distance. The room is comfotable and their breakfast service is good, as is the service throughout the hotel. The rooftop bar has excellent cocktails (and a nice happy hour deal) and the food is also good. Recommended if you want to be in the old city.
Stayed 2 nights in May 2023
Response from FOM on May 30, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression with great promotions for beverages that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Dara Kosal

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone and the staff was super friendly and helpful. Highly recommended!
Response from FOM on May 27, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Philip, Halifax

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel located in the centre of the walled old town. Friendly, helpful m, excellent staff who couldn’t do enough to help. Highly recommended
Stayed 4 nights in May 2023
Response from FOM on May 15, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
U better stay!
Been here a few times. Convenient location, clean and comfortable hotel, amazing staff.
Stayed 3 nights in May 2023
Response from FOM on May 15, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Brian

Stayed 1 night in May 2023
Response from FOM on May 15, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Karen

Liked: Cleanliness
The hotel and staff was great. They couldn’t find my phone # Karen
Stayed 1 night in May 2023
Response from FOM on May 7, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

8/10 Good

Vincent, Abbotsford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel. Very walkable to many sights. Breakfast was very good. Sensitive to enviromental issues.
Stayed 3 nights in Apr 2023
Response from FOM on May 4, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. We are glad to read about our excellent location and how accessible we are to many sights, so we are pleased that was ideal for you. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Kwok Sun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really helpful and polite. Always ready to help with anything.
Stayed 5 nights in Apr 2023
Response from FOM on May 3, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Chiangmai City.Kind regards,Phantawat VotanangFront Office Manager

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about this place, it was everything I imagined and more! It is a heritage hotel with modern touches . We participated in a Thai cooking class that was beyond expectation😊 the spa was equally amazing😊 I will be back!
Stayed 5 nights in Mar 2023
Response from FOM on Apr 6, 2023
Dear Valued Guest,Thanks for your kind feedback for U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards, Phantawat Votanang Front Office Manager

10/10 Excellent

hilda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely room, great breakfast.Staff is very helpful and using their app makes responses very fast.Lovely 4 restaurants across the street as further options for dinner.
Stayed 5 nights in Mar 2023
Response from FOM on Apr 4, 2023
Dear Valued Guest,Thanks for your kind feedback for U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards, Phantawat Votanang Front Office Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Very serene in a busy part of the old town. Near everything you could want Temples, shops, bars and restaurants in walking distance. Staff very attentive. Rooms clean and facilities good.
Response from FOM on Mar 23, 2023
Dear Valued Guest,Thanks for your kind feedback for U Chiangmai. We are glad to read about our excellent location with great service and how accessible we are to many sights, so we are pleased that was ideal for you. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards, Phantawat Votanang Front Office Manager

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and welcoming. They were always happy to help me with any questions I had. The property was beautiful and very relaxing and the rooms were amazing. I cant wait to come back!
Stayed 2 nights in Mar 2023
Response from FOM on Mar 23, 2023
Dear Valued Guest,Thanks for your kind feedback for U Chiangmai and Thank you for taking the time to leave a short and sweet survey on your stay with us. I couldn’t be happier that the staff impressed with their helpful assistance and great service. I have passed your kind comments on to the entire team who were equally excited to hear what a great time you had. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards, Phantawat Votanang Front Office Manager

10/10 Excellent

Stuart

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel. Service was fantastic.
Stayed 2 nights in Mar 2023
Response from FOM on Mar 13, 2023
Dear Valued Guest,Thanks for your kind feedback for U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards, Phantawat Votanang Front Office Manager

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The U Chiang Mai was an exceptional property. We thoroughly enjoyed our stay, they put us right next to the pool where I requested and brought us breakfast in bed anytime of the day we wanted. It was quaint, comfortable and contemporary all in the same time. I would definitely recommend this facility for anyone visiting Chiang Mai!!!
Stayed 3 nights in Feb 2023
Response from FOM on Mar 12, 2023
Dear Valued Guest,Thanks for your kind feedback for U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards, Phantawat Votanang Front Office Manager

8/10 Good

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great facilities courteous and accommodating staff. Decent size tastefully decorated, well equipped rooms with many amenities such as mini fridge with daily replenished refreshments. Bathroom featured both large bathtub and small rain shower. Unfortunately there are no elevators so it’s a bit of a climb if your room is on the top floor. Some rooms face noisy street, especially busy and loud on weekends where May local bars offer live music. Knowing that we would be traveling 20 hours we requested a quiet room but was checked into a room right next to a bar that featured night live entertainment. When I asked for a quiet room in interior building I was offered either a smaller room (a downgrade) or a room on the top floor (no elevator). Knowing that we were dissatisfied with both choices front desk manager Mr. Pho tried to rectify the situation by offering us complimentary spa service. The spa treatments offered in U Chiang Mai were excellent. So was complimentary breakfast offered daily for all guests. U Chiang Mai offers also free bike rental, outdoor pool and a gym which we didn’t utilize. Overall, if you’re looking for a centrally located, comfortable accommodation in the Old town you will not be disappointed. Just if you value your sleep and come from vastly different time zone make sure you get a room overlooking the courtyard on a first or w second floor to avoid the hike.
Stayed 3 nights in Feb 2023
Response from FOM on Mar 12, 2023
Dear Valued Guest,Thank you for your kind feedback for U Chiangmai. We are pleased to hear that you enjoyed an overall great experience with great location, although we regret that other aspects of your stay did not completely live up to your expectations. We take note of all the suggestions and comments with the aim of improving our quality. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Best regards, Phantawat Votanang Front Office Manager

10/10 Excellent

Jacquelynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in the Old City near everything. The spa is very good. The rooftop bar is fun. I highly recommend.
Stayed 3 nights in Mar 2023
Response from FOM on Mar 10, 2023
Dear Valued Guest,Thanks for your kind feedback for U Chiangmai. We are glad to read about our excellent location and how accessible we are to many sights, so we are pleased that was ideal for you. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards, Phantawat Votanang Front Office Manager

10/10 Excellent

Aubrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
U Chiang Mai was merely 10 minutes taxi ride from the airport and it is located right in the downtown, excellent location. Staff cannot do enough for you and always greet us in such enthusiasm and smiles. Great check-in with choice of bath soap and a cold welcome bael juice. The whole building is so beautiful and the sound of the swimming pool is so soothing. When we entered the room, clean, decor is well thought of, such a lovely spacious room. Breakfast is buffet style with a menu to choose from lots of choices, we were spoilt with choices. Freshly made booster juices are unreal. Staff are super friendly, you can also choose to eat anywhere with no extra cost. Stepping outside, we are in the middle of everything, massage places, food, street food, temple, tour operator. Wow, I will definitely return if I visited Chiang Mai again, we thank you everyone for your attentiveness. We had a lovely stay xx
Stayed 4 nights in Feb 2023
Response from FOM on Mar 6, 2023
Dear Valued Guest, Thank you for choosing us. It was a great pleasure to learn that you enjoyed your time at U Chiang Mai and Chiang Mai City. Thank you for your kind compliments and value feedback for Overall great experience with excellent service, great location and good concept. I'm glad that our team members were able to help make your stay more enjoyable and memorable. I hope this is not your last visit to U Chiang Mai as nothing would give us greater pleasure than having the opportunity to welcome you again in the near future. Best regards, Phantawat Votanang Front Office Manager

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Boutique Hotel
Very nice boutique hotel right in the centre of old town. The staff was courteous and friendly. The room was spacious and clean with a balcony overlooking a good sized pool. Breakfast was a combination of buffet and a la carte. A great choice for a pleasant stay highly recommend.
Stayed 4 nights in Feb 2023
Response from FOM on Mar 3, 2023
Dear Valued Guest, Thanks for your kind feedback for U Chiangmai. I am very happy to hear that our standards of service made such a positive impression and that you had a memorable experience staying with us. We are very pleased that your expectations were met. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Kind regards, Phantawat Votanang Front Office Manager

6/10 Okay

Dawn

Stayed 3 nights in Feb 2023