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Reviews of Phu Chaisai Mountain Resort

4 out of 5
Phu Chaisai Mountain Resort
388 Moo 4, Ban Mae Salong Nok, Mae Chan, Chiang Rai

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 85 reviews" "
Rating 8 - Good. 34 out of 85 reviews" "
Rating 6 - Okay. 15 out of 85 reviews" "
Rating 4 - Poor. 5 out of 85 reviews" "
Rating 2 - Terrible. 4 out of 85 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

7.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hubert

Traveled with group
👍
Stayed 4 nights in Jan 2024

10/10 Excellent

Wiwatchai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Angela, Mesa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property had an amazing view & was such a beautiful resort on the outside. The front desk staff was great. The con is once you get inside the resort room, that is a different story. There were bugs everywhere. I saw at least 20 millipedes in my room, every day. There were holes in the door & one window would not shut. Sadly I will not be staying there again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service
Peaceful and quiet. Beautiful surroundings like a hobbit village.
Stayed 3 nights in Mar 2023

10/10 Excellent

Javad

Traveled with group
Liked: Cleanliness, staff & service
Good service and location
Stayed 3 nights in Feb 2023

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
We last stayed at this stunning resort 8 years ago and it's lost none of its charm. The decor is spectacular drawing from the landscape around. Our suite was huge with a lovely terrace to relax on watching the sun go down. Pool area not large and they could do with a few more sun loungers but still very enjoyable. Also note there are no fridges in rooms if you intend to stock up on cold beers, but the bar areas are lovely as are the 3 or 4 flat roof gardens.
Stayed 2 nights in Jan 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort with nice scenery and best services
The upper mountain room is clean and cozy. The hotel staffs and services are excellent. Breakfast is good with lots of varieties including local thai northern food. The hotel ambient is the best. Dinner at the hotel restaurant was slightly expensive but the foods are nice. Overall we are happy with the stay and definitely will go back to this Phu Jai Sai hotel. :)
Stayed 3 nights in Nov 2022

10/10 Excellent

Roland

Stayed 3 nights in Apr 2022

8/10 Good

Steven

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property was amazing. So Northern Thailand and more. Bar drinks and service could use some education. Breakfast sucked. Westerner’s veiw. Over all. Awesome stay!
Stayed 5 nights in Apr 2022

4/10 Poor

nathalie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bamboo cottage a disappointment
A disappointing experience, room wasn’t very clean, there was a huge hole in the mosquito net of the bathroom, the restaurant was very expensive and the food wasn’t good.. when I went at 10.05 to get quickly some food for breakfast, I couldn’t get anything because breakfast was until 10. (Absolutely no flexibility whereas I was with my 2months old baby which explained why I was late). Not a good value for money at all! Wouldn’t recommend this place
Stayed 1 night in Nov 2020

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

4/10 Poor

Adam

Traveled with group
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Mak

Liked: Staff & service
Disliked: Cleanliness, room comfort
The house keeping should check the room before let the guess enter the room. The first room is very beautiful but we are so shocked to see the mini centipede all over the room. Luckily the hotel offer the new one that more bigger with beautiful scenery but it’s not clean and very dusty so that’s why we’ve stayed just only one night. However for the part of the restaurant is very good with nice service.
Stayed 1 night in Aug 2020
Response from Jimmie on Sep 17, 2020
Dear signature Mak, Thanks for commenting. I would like to express my condolences that the room where you stay has a small centipede. Which before your stay The maid has cleaned up neatly. The resort has an abundance of trees. There may be a small centipede or an insect creeping in before the guest's arrival. However We are very sorry. And will improve the cleanliness We will be more than happy to send your comments to the whole team. To improve Pongsastorn Mala General Manager Phu Chaisai Mountain Resort

8/10 Good

Yida

Traveled with group
Liked: Cleanliness, staff & service, room comfort
a lovely resort in the mountain
Pros. A lovely boutique resort in the mountain with many sustainable solutions such as its organic farm and extensive use of bamboo in the construction. The garden, breakfast areas of the hotel are beautiful with many tropical plants, flowers and oh-so-cute sculptures all over the resort. The view from our room is gorgeous in the morning. If you wake up early in the morning, you can catch sunrise right on your balcony. Cons: we stayed in the two bedroom suite. The bathroom needs a little TLC and living room is a little too dim at night.
Stayed 1 night in Feb 2020
Response from Am on Mar 21, 2020
Dear “Yida”, Thank you so much for your review, you don’t know how much we appreciate such positive feedback from our guests. After all, our team work very hard to offer you the best service. I will shared all the word to our team entire and looking forward to welcome you back again soon. Ladarat Silueang General Manager Phu Chaisai Mountain Resort

8/10 Good

Pam, Canada

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff were amazing, the grounds were incredibly beautiful but the location is unfortunately falling apart.
Stayed 4 nights in Jan 2020
Response from Am on Feb 8, 2020
Thank you very much for you choosing Phu Chaisai Mountain Resort and sharing your experience, I will shared your feedback to the team. We are very happy that you had an "amazing" stay with us. We hope to welcome you again in the near future. With best regards, Ladarat Silueang General Manager Phu Chaisai Mountain Resort

10/10 Excellent

Lenore, Calgary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here was like living in a garden. The Mountain View’s were beautiful.
Stayed 4 nights in Jan 2020
Response from Am on Feb 8, 2020
Thank you for your extremely kind words following your stay, we are delighted that you had a special stay with our fantastic garden, mountain and we will be here to welcome you back again. Kind Regards, Ladarat Silueang General Manager Phu Chaisai Mountain Resort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Am on Jan 5, 2020
Thank you very much for your recent review! We are delighted to hear that you enjoyed your stay with us. We hope that you have many good memories and we would be delighted to welcome you back in a not too distant future.

10/10 Excellent

Christi, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has stunning greenery on its grounds. The views from the entire resort are breathtaking. The food was very good and we enjoyed the pianist/singer at dinner. This resort is very quiet and good for people looking to get away from everything to be in nature.
Stayed 1 night in Dec 2019
Response from Am on Jan 5, 2020
Thank you very much for your most kind feedback following your stay, We do hope to welcome you back in due time and thank you once more for your generous feedback.

8/10 Good

Aurelie

Traveled with group
Liked: Cleanliness, property conditions & facilities
Really nice
The rooms and the hotel are really lovely and quiet, in the middle of the mountain which is exactly what we were after. Breakfast was also very nice and there was a good amount of choices. Were I think there could be improvements to make it perfect would be better mattresses (they were a bit hard...), and personal touch to make it feel special.
Stayed 3 nights in Aug 2019
Response from Am on Aug 9, 2019
Dear "Aurelie", Thank you for your review, we are delighted that you are happy to stay at Phu Chaisai Mountain Resort and love our breakfast. Regarding the mattresses I will share to all concern to improve our standard and make all of our guest happy and sleep well. So we look forward to seeing you again in the near future. Kind Regards, Ladarat Silueang General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019
Response from Am on Jul 27, 2019
Dear value guest, Thank you very much for your kind review, and we do hope you'll come and see us again sometime in the future. With best regards, Ladarat Silueang General Manager Phu Chaisai Mountain Resort

8/10 Good

Boon Wee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back to nature
Coming from cosmopolitan city like Singapore, it was a refreshing experience for me and the family. Surrounded by nature, it brought memories of my childhood when I used to roam freely with my mates. Would strongly recommend to all nature lovers.
Stayed 3 nights in Apr 2019
Response from Am on Apr 21, 2019
Dear signature Boon Wee on, Thank you very much for your recent review and sharing you positive comments. We are delighted to hear that you enjoyed your stay with us. We hope that you have many good memories and we would be delighted to welcome you back in a not too distant future. Kind regards, Ladarat S. General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Am on Apr 7, 2019
Dear value guest, Thank you to stayed with us and spend your time for the review. Hope to get a chance to welcome you back again. With best regards, General Manager

8/10 Good

Christophe, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spent our Honeymoon there. I returned to this resort for its calm and placid environment. we stayed in the pool villa. it is definitely a couples resort or nature lovers. will return in future.
Stayed 2 nights in Dec 2018

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet nature retreat.
Wonderful getaway to nature in this quiet retreat. They were so good to give us a free upgrade to a larger room with a better view. Food and drink a bit pricey though.
Stayed 2 nights in Oct 2018

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning little place.
This was an amazing hotel in the middle of nowhere, but that’s the the reason to book here. Stunning views and great people. A lot out of the way so your gonna need a car or bike, we called at the tea plantation on the way through and it’s well worth a stop.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven on Earth
If there is a heaven on earth, this is the place. No pretentious, authentic with modern comfort and super delicious food mixed with Thai, local, and fusion food.
Stayed 3 nights in Jul 2017

6/10 Okay

Raksi and Ralf , Melbourne

Mountain view
Nice resort very quiet and friendly staff. Impressive views and well decorative rooms and gardens.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
should b better
Good view n location Fair room without tv n fridge Need to improve breakfast not much choice Overall, I like it Want to c improvement
Looks from terrace

10/10 Excellent

Natchaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Recommend to book the room in the middle building because you will see mountain view with sunrise and sunset. The look was perfect, spaciouse area, good layout, nice decor with nature style and comfy bed. Breakfast was very great ambience with lovely sunset and fresh air, variety of breakfast item such as egg station, boiled rice etc. Special item I love, it was a toast bread by charcoal in Thai style. Food at lunch not really wow. Overall was perfect!

6/10 Okay

Aaron

Liked: Cleanliness, room comfort

8/10 Good

CelesteChu, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nature retreat
A good spot for isolation from development. My room has no TV, so it was a good total relaxing moment even with kids and baby. Would appreciate better if were notified of advance booking required for horse and elephant rides. Hotel kitchen prepares fine and delicious Northern Thai dishes and are very accommodating in preparing Western meals.
Balcony view
The bath
The bed

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Resort staff very accommodating, but the facilities appear to need some updating...no telephone or internet service in the room and some other area could use some attention

8/10 Good

Tristram, Scottsdale, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Northern Thailand mountain resort
A very lovely hotel located in a spectacular location in the mountains of northern Thailand. I particularly liked the views from the room balcony. Very beautiful.

8/10 Good

glenn, Kelowna, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet mountain retreat
it'sup in the mountains in the jungle, a little retreat from the usual tourist traps. We only stayed one night but it was quiet and peaceful. We ate at the restaurant and ordered Thai food only, it was excellent. We would stay here again.

6/10 Okay

K, Qld

Liked: Staff & service
Great View
The Hotel transfer to and from Airport is too expensive-700Baht. The coffee is too bitter, toast is not toasted and when you ask them to toat it properly, they only do it on one sided. Bacon is mostly fat and scramble egg is too greasy. Food has no flavour and overpriced mininimum price is 135 Baht for entree spring rolls. Pool is no in a clean state to swim in. The only two reason choose to stay in the hotel was because the view and wanted get massage and spa treatment but found out the price on arrival was 1200Baht per hourly massage so I didn't end up enjoying my stay at all.

10/10 Excellent

susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Did a mountain horse ride Absolutely marvellous Lovely hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
a displeasent delight
This is our 4th stay at the resort - only this time we tried the 1 bedroom pool villa - what as hame, it looked so good upon arrival - but the facilities of the room were a shame 1. all water outlets in our room, shower, bath, basin faucets poured dirty brown water - even after 30 mins continuous pour 2. The villa swimming pool was green, asked to clean, they clearly just scrubbed it, pour a lot of chlorine to mask the smell - and now we had murky green water 3. bamboo bed - snapped Clearly the resort is in need of maintenance - such a shame for a very nice place...prior We were offered another room - but i reminded the C.S.M that I specifically chose a pool villa for seclusion, If i wanted to share a pool with the rest of the resort, i would have chosen so at a lesser rate- The CSM offered to take care of us at dinner that night (a pleasant gesture i think for the inconvenience - later to find out it was put on our check out bill - lol )service in the restaurent was too prompt - the minute our entree was finished, no second later our main course arrived and so forth with desert - that was the last dinner we had there - I'll also add that the menu hasn't changed in the 3 years of visiting But they picked us up at every occasion and we had dinner in our private courtyard on the last night, so that was good - but had to pay for breakfast on the final morning, we had it @ 0930 - we were told 1000 was the last serving I can only imagined if i paid the resort website fare

2/10 Terrible

Mend, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic dump
This place ha so much potential unfortunately due to neglect its a dump, they are charging prime rates for a roach motel, I hope management reads this and invests in their lovely property. Best part about this place is that it's close to semok farm where semok himself will give you an amazing horseback tour in the mountains.

6/10 Okay

Julie, New Zealand

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
An amazing experience
After a doubtful start (on seeing our room - found it to be dark and a bit dank) - we had a magical time. We came to love the room - after accepting it was not a luxury hotel... the mountain views were breathtaking, food excellent, and staff very friendly. The garden and surroundings were very pretty too. Also enjoyed the pool. I would suggest some maintenance in the near future though... the rooms really need upgrading and the overgrowth around the bungalows needs containing. Some structural maintenance might not go amiss either. We hope this facility can receive upgrades as it is a unique place to visit.

8/10 Good

Heide

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Eine wunderschöne Anlage mitten in der Natur. Charmant. Leider sind mache Bereiche der Anlage inzwischen etwas marode geworden. Die Toilette müffelte z.B. nach Kanalisation und hatte keine Tür. Die Liegen am Pool waren schmutzig. Ein Sonnenschirm wäre hilfreich gewesen. Für den Preis (250,-€ Poolvilla) sollte das nicht sein. Essen war übrigens gut!
Stayed 4 nights in Feb 2024

10/10 Excellent

Jens

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The panorama view from the balcony was excellent. Peaceful and quiet location. Nice architecture of all facilities. Many food variety at breakfast - local Thai and Western. Very friendly staff. Fresh air in the room, no need to open A/C
Stayed 1 night in Jan 2024

10/10 Excellent

yunhye

Stayed 1 night in May 2023

8/10 Good

Noppadol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
สูดอากาศให้เต็มปอดที่นี่
ธรรมชาติดีมาก อากาศเย็นสบายแม้ในฤดูร้อน และมีร้านกาแฟวิวภูเขา 360องศา
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bamboo house is nice and large enough.
Stayed 2 nights in Jun 2019
Response from Am on Jul 1, 2019
Dear guest Thank you very much for choosing Phuchaisai Mountain Resort and for your excellent comments, especially about our room. We do hope you will come and visit us again in the future. Kind Regards, Ladarat Silueang General Manager

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mit lives værste ophold..
Det hele startet med vi fik et beskidt værelse spurgte om de ville rengøre værelset det, det lovet det at gøre. Men da vi kom tilbage var værelset ligeså beskidt. Så vi ringet til hotels og klaget og vi spørger om vi ville opgraderes til deres fineste være.. Det var vi taknemmelig for, men takket nej til tilbuddet pga. Vi kun skulle være der 2 dage og en dag var allerede gået. Men de insisterede på at vi skulle flytte.. Vi flyttet så værelse og det skulle vi aldrig have gjort fordi det var 5 gange så beskid og om der masse myre og alt mulig andet så vi blev bidt og stukket af.. plus der var afføring fra dyr pga. At hytten ikke er renoveret og hel utæt så alle dyr kan komme ind.. Vi har nu både sendt billeder og klare til hotels for erstatning og pga. har udgifter til sygehuset pga af de mange bid fra myre og måske kolie bakterie.. Men igen hjælp fra dem med at hjælpe med at betale sygehus ophold..
Stayed 2 nights in May 2019
Response from Am on Jun 4, 2019
Dear signature Michael, First of all we would like to apologize for not exceeding your expectations. Regarding our location we are clearly mentioned in online where we are and up into the mountain. Our house keeping team clean the room immediately after got your informed and they did twice, first during your out for trekking and after that when you are comeback.I will share the feedback with the team to further improve our service levels. We are very concern on guest satisfactions so that why we are do the room upgrade to our best room "Private Pool Villa" and waives all the extra bills. Thank you again for sharing your feedback, you always hope to receive praises as many of guest have done in the past but a negative review does help us to improve for the future. With best regards, Ladarat Silueang General Manager

8/10 Good

Jan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Wonderful resort let down by expensive restaurant
The resort and surroundings is simply beatiful and very tranquil, a perfect location for a romantic getaway. The pool area was equally picturesque. The largest problem is that the restaurant and bar, which are the only ones in the area, are not at the same level. The food and drinks where adequate, but simply put far to expensive for what was offered. The bamboo villas where comfortable and had a wonderful patio, that would have been perfect for sitting in private in in the evenings with a few beers or a glas of wine, but the villas did not have a minibar or other refrigeration for drinks, so the only alternative is to walk to the bar instead. During our visit we had a few problems, each of which are minor but together conspired to make the stay less than perfect. * Our first villa was completely infested with ants, so we had to switch to another with twin beds instead of king size bed * Our second villa had a broken safe which could not be fixed during our stay * There was a rather lengthy power outage (3h+) one night, and the resort apparently lacks backup generators Of course the resort cannot control nature, but a more careful vetting of the rooms before guests move in would have discovered the problem with ants and broken safe, and possibly fixed them before we discovered them.
Stayed 2 nights in Apr 2019
Response from Am on Apr 22, 2019
Dear Jan, Thank you very much for your positive comments, and we are happy to read that overall you enjoyed your stay with us. We have taken good notice of your comments, and are currently re-training the entire housekeeping & engineer team. Please accept our most sincere apologies, and thank you very much for your constructive comments, With best regards, Ladarat S. General Manager

8/10 Good

surasak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ที่พักดีเป็นธรรมชาติ วิวสวย. อาหารอร่อย เดินทางไม่ยากแค่ถนน เป็นลูกรัง ฝุ่นเยอะ สำหรับคนรักธรรมชาติเหมาะที่สุด มีโอกาศจะมาพักอีก
Stayed 1 night in Feb 2019
Response from Am on Apr 7, 2019
เรียนคุณ surasak ทางภูใจใสรีสอร์ท ขอขอบคุณสำหรับการเข้าพักของคุณลูกค้า และ รีวิว ทางรีสอร์ทดีใจที่ได้เป็นส่วนหนึ่งในความประทับใจของคุณลูกค้า โอกาสหน้าเชิญใหม่นะค่ะ ผู้จัดการรีสอร์ท

8/10 Good

Zee, Bangkok

Liked: Cleanliness, staff & service
อยู่ไม่ไกลมาก ทางเข้าโรงแรมถนนไม่ค่อยดีเท่าไหร่ ป้ายบอกทางน้อยไป บรรยากาศดี ร่มรื่น แต่ห้องพักไม่ค่อยเก็บเสียง ทำให้หลับไม่ค่อยสนิทเท่าไหร่
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2018