Magnificient venue, shame about the service
Posted Oct 1, 2015 on Hotels
We stayed here for the first time 8 years ago, and although expensive at the time ... "I was staying at a Castle in Tuscany :-)”!!! The service was superb back then, unfortunately, the same cannot be said for my most recent stay; minimal effort was made by the reception staff, when you could get their attention, and we saw no one else.
The dinner menu is posted far too late in the day to allow you to make a decision as to whether to eat there, rather than the area you are exploring. The one night we did have dinner in the restaurant, everyone seemed to have been given a table at the same time, but there were inadequate staff to be able to cope with this; although the food was good when we eventually got it.
We were staying in a self-catering apartment, but we chose to have breakfast one day with the other guests, as we were able to eat outdoors and enjoy the beautiful scenery surrounding us. It was 12 Euros per person, which would have been worth it if there was some hot food (e.g. eggs, bacon, sausages, or pancakes, etc.), rather than just a cold buffet.
I believe that guests should be warned to hire a car with all-wheel drive. We had a Fiat Panda which really struggled to get both in and out of the property’s half mile driveway, due to it’s steepness in a few places and 95% dirt road.
We enjoyed our stay overall, but are not likely to be returning to this venue.