Ratings based on 2,156 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Huge, western style rooms super close to Disney

Posted May 24, 2017
Out of the 6 Tokyo Disney approved properties, Hilton Tokyo Bay is our favorite. The rooms are HUGE whereas the Japanese hotels next door have tiny rooms (Sheraton also has huge western style rooms). The views are either of the bay or Disney parks so it's a win win no matter what view you get. Bayside station is across the street (monorail that takes you to the Disney parks or train station) and you can either walk across approx 5 minutes or take the complimentary Disney shuttle which takes 1 minute. 24 hour convenience store inside. Super friendly and helpful staff. Being a Hilton honors member, even booking through Expedia, we got upgraded to the fancier Celebrio room! It was a nice surprise.
3 out of 5
by A verified traveler

Old hotel

Posted May 7, 2017
Good services for staff but with limited English. Hotel is very old and room cleanliness with only 3 stars levels. You can feel very smelly with you open the door!
Comment from Hotel Management
May 12, 2017 by Hilton Tokyo Bay, Hotel Management
Thank you for your staying at Hilton Tokyo bay and for having taken the time to provide your constructive feedback, particularly in reference to room quality. We apologize for any inconveniences caused during your stay, and have taken up your comments with relevant departments to consider ways for improvement in our facilities and services in the future. The team and I certainly look forward to the opportunity to serving you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel , Best Staff , Very Clean , Safe

Posted May 2, 2017
Very Nice Hotel , very polite Staffs , room very tidy and clean, just 7 minute to Disneyland and Maihama Train Station by Hotel Shuttle And it free. will surely be there again. Very Please with the service
Comment from Hotel Management
May 12, 2017 by Hilton Tokyo Bay, Hotel Management
Thank you for staying at Hilton Tokyo Bay. We are very glad to hear that you enjoyed our room and location. Japan in generally is a fantastic country for hospitality, and we are glad that you were able to experience this first hand and we hope that you will consider us again for your future visits to Tokyo.
5 out of 5
Recommended
for Families
by A verified traveler

Great hotel close to Disneyland!

Posted Apr 26, 2017
Our family of 5 stayed for 1 night. The family room was big and comfortable. Excellent stay!
Comment from Hotel Management
May 12, 2017 by Hilton Tokyo Bay, Hotel Management
Thank you very much for choosing to stay with us in Hilton Tokyo Bay. I am happy to learn that you and your family enjoyed your recent stay. We hope you will choose to stay with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy access to Disney Rail Station!

Posted Apr 23, 2017
Pros: Cleanliness and close proximity to rail station.
Location: Disney Sea, Disney Tokyo, Ikspiari.
Very clean, staff is friendly and polite, language issue was not a problem to navigate around or get hotels needs met, great convenience store in lobby.
Comment from Hotel Management
May 9, 2017 by Hilton Tokyo Bay, Hotel Management
Thank you for staying to Hilton Tokyo Bay and we very much appreciate your detailed review of the hotel. I am delighted to hear that you were satisfied with the room and that you also enjoyed our facilities experience. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. Certainly hope you will choose to stay with us again on your next visit to the city.
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Perfect

Posted Apr 19, 2017
Excellent room. Amazing buffet breakfast. Great gym facilities and convenient shuttle bus.
Comment from Hotel Management
May 24, 2017 by Hilton Tokyo Bay, Hotel Management
Thank you very much for choosing to stay with us in Hilton Tokyo Bay. Thank you also for having taken the time to provide your constructive feedback, particularly in reference to your room and breakfast experience. We Located on the eastern shore of Tokyo Bay, the hotel combines ocean views with ease of access to central Tokyo, just a 30-minute drive. Situated within Tokyo Disney Resort, the hotel is a stroll away from the theme parks. We are also set 20 minutes from Tokyo Station Certainly hope you will choose to stay with us again on your next visit to the city.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2017
Good and clean hotel but a little too far from downtown Tokyo
Comment from Hotel Management
Apr 24, 2017 by Hilton Tokyo Bay, Hotel Management
We are grateful that you have taken the time to post a review of your recent stay. Thank you for having taken the time to provide your constructive feedback, particularly in reference to room quality. We're very happy to hear that you enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel but wifi is not free

Posted Apr 16, 2017
Great for family , nearby Disneyland , parking is not included and extermily expensive.
Comment from Hotel Management
Apr 24, 2017 by Hilton Tokyo Bay, Hotel Management
Thank you for choosing Hilton Tokyo Bay I am happy to learn that you enjoyed your recent stay. However, we were very sorry to hear that our parking and Wifi charge were not to your satisfaction. We will most certainly take your feedback into consideration for improvement in the future and would like to thank you again for taking the time to comment on our services. We wish you a good day ahead.
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Posted Apr 15, 2017
Amazing hotel! Very convenient if you're going to be visiting Disneyland/Sea. Not as convenient if you want to spend some time in Central Tokyo though. I'd recommend staying here only during your time visiting the Disney parks and then move somewhere closer if you want to see all of Tokyo.
Comment from Hotel Management
Apr 24, 2017 by Hilton Tokyo Bay, Hotel Management
We are grateful that you have taken the time to post a review of your recent stay We are very glad to hear that you and your family enjoyed our room and location as well as our facilities convenient.. And Japan in generally is a fantastic country for hospitality, and we are glad that you were able to experience this first hand. and we hope that you will consider us again for your future visits to Tokyo. Once again, thank you very much for your warm comments, and we wish you a great day ahead.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Apr 15, 2017
Staffs are friendly and the room was nice with a view.
Comment from Hotel Management
Apr 24, 2017 by Hilton Tokyo Bay, Hotel Management
We want to thank you for your kind review of our hotel and let you know that your positive comments will be shared with our team. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. Certainly hope you will choose to stay with us again on your next visit to the city.