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Hotel New Otani Makuhari

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Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Premium bedding, down comforters, in-room safe, desk

Overview of Hotel New Otani Makuhari

Hotel New Otani Makuhari

4 out of 5

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

  • Popular LocationMitsui Outlet Park Makuhari7 min walk
  • Popular LocationMakuharikaihin Prefectural Park7 min walk
  • Popular LocationMakuhari Messe14 min walk
  • AirportTokyo (NRT-Narita Intl.)34 min drive

Choose dates to view prices

About this area


Located in Chiba, Hotel New Otani Makuhari is in the city center and on the boardwalk. Mitsui Outlet Park Makuhari and AeonMall Makuhari New City are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Makuharikaihin Prefectural Park and Makuhari Beach. Looking to enjoy an event or a game while in town? See what's going on at Chiba International Swimming Pool.
Popular Location

What's nearby

  • Mitsui Outlet Park Makuhari - 7 min walk
  • Makuharikaihin Prefectural Park - 7 min walk
  • Makuhari Messe - 14 min walk
  • ZOZO Marine Stadium - 16 min walk
  • Chiba Lotte Marines Museum - 19 min walk

Getting around

  • Tendai Station - 8 min drive
  • Narashino Kaihin-Makuhari Station - 14 min walk
  • Narita Intl. Airport (NRT) - 34 min drive


  • SATSUKI — 1 min walk
  • Taikan En — 1 min walk
  • VELOCE — 5 min walk
  • Ikinari Steak — 7 min walk
  • CENTRAL CAFETERIA — 12 min walk

About this property

Hotel New Otani Makuhari

4-star family-friendly hotel near Mitsui Outlet Park Makuhari
Along with 3 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas, free self parking, and a free theme park shuttle are also provided. Additionally, an outdoor pool, 2 bars/lounges, and a health club are onsite. All 418 rooms provide free WiFi and free wired Internet, LED TVs with digital channels, and conveniences like refrigerators and electric kettles. Guests will also find room service, premium bedding, and down comforters.
Hotel New Otani Makuhari offers 418 accommodations with safes and slippers. Beds feature down comforters and premium bedding. LED televisions come with digital channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

This Chiba hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include an outdoor tennis court, an indoor tennis court, a health club, and a sauna.

Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Free theme park shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: JPY 3993 for adults and JPY 2420 for children
  • 3 restaurants and 2 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Indoor tennis court
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Free theme park shuttle
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Refrigerator


  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese

Business services

  • Meeting rooms


  • Garden
  • Terrace


  • Body treatments
  • Facials
  • Spa open daily


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel


  • Designated smoking areas (fines apply)

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating (climate-controlled)
  • Premium bedding


  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels


  • Digital channels
  • LED TV

Food and drink

  • Electric kettle
  • Refrigerator


  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers

Similar properties

See similar properties



Check-in from 2 PM - midnight
Late check-in subject to availability


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Breakfast is not included in the room rate for children ages 9 and younger included in the rate.
Please note: The Breakfast Included rate plan includes breakfast for guests age 10 and older. Additional fees apply to children 4-9 years old for breakfast.
Some room names indicate varying check-in and check-out times, which override posted check-in and check-out hours.
Guests must be at least 20 years of age to stay in a smoking room.

Renovations and closures

This property is undergoing renovations from May 14 2020 to July 31 2021 (completion date subject to change).
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free, per registered adult, when using existing bedding
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 3993 for adults and JPY 2420 for children (approximately)
  • Facilities fee: JPY 5500 per person and includes use of: sauna; spa tub; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility

Property is also known as

Hotel Makuhari
Hotel New Otani Makuhari
Hotel Otani Makuhari
Makuhari Hotel
Makuhari New Otani
Makuhari New Otani Hotel
New Otani Hotel Makuhari
New Otani Makuhari
New Otani Makuhari Hotel
Otani Makuhari
New Otani Makuhari Chiba
Hotel New Otani Makuhari Hotel
Hotel New Otani Makuhari Chiba
Hotel New Otani Makuhari Hotel Chiba

Frequently asked questions

Rating 5 - Excellent. 344 out of 621 reviews
5 - Excellent 55%
Rating 4 - Good. 215 out of 621 reviews
4 - Good 35%
Rating 3 - Okay. 43 out of 621 reviews
3 - Okay 7%
Rating 2 - Poor. 15 out of 621 reviews
2 - Poor 2%
Rating 1 - Terrible. 4 out of 621 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect cozy stay even under coronavirus crisis!
Stayed 2 nights in Aug 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2020

3/5 Okay

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort
Not so good with family
Everything is fine except the cleanliness in the room. Full of dust at the curtain where u can see the thicknessof dust with your eyes. The carpet is dusty and look very old. So not good with family with kid or old people. I am choosing 4 adults and 1 kid room which is pretty small when added 2 extra beds inside. Toilet and shower are in the same area so quite difficult for 5 of us to use.
Stayed 4 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020