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Reviews of Hotel Okura Tokyo Bay

4.5 out of 5
Hotel Okura Tokyo Bay
1-8 Maihama, Urayasu, Chiba

Reviews

9.2

Wonderful

Rating 10 - Excellent. 660 out of 1001 reviews" "
Rating 8 - Good. 242 out of 1001 reviews" "
Rating 6 - Okay. 67 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Picked this hotel specifically because it was in front of the Disney tram station. Great hotel and very spacious compared to other Japan hotels.
Stayed 3 nights in Apr 2024

6/10 Okay

Liuba

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very easy access to DisneyWorld and DisneySea, otherwise the hotel itself is older, and needs some improvements such as replacing their carpets and shower tiles which was cracked and moldy. I would give most 3 stars. No view from the restaurants. In other words pick a different hotel as this one is not worth the money they charge!
Stayed 1 night in Apr 2024

6/10 Okay

Robert, Cambridge

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and comfortable hotel. Walking distance to Bayside Station and plenty of car parking. But let down by Expedia and/or Hotel's booking policies. We clearly included 2 children in the booking and it's printed on the confirmation yet no additional towels/bedding or children's meal were included, which is a bit misleading. Even specifying an unknown additional cost in the small print doesn't help because it appears cheaper than competitor hotels but in the end you pay more at check-in. Really should be upfront and clear about the pricing.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, the room and the staff. Will definitely recommend.
Stayed 3 nights in Feb 2024

10/10 Excellent

Judy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Okura Tokyo Bay was amazing. Not only great location. The staff was beyond amazing. They were friendly, caring, and above all good people. My son was sick and vomit in the lobby. They clean up and check in to see if he’s ok. If I could give them more than 5 stars I would. There’s a convenient store and a Disney gift shop for those last minute gifts or late night snacks. We will totally stay here again.
Stayed 2 nights in Feb 2024

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how big the room was. Perfect for my small family.
Stayed 1 night in Jan 2024

8/10 Good

Jady

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

miwa

Stayed 2 nights in Jan 2024

10/10 Excellent

Ashlee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so close to Disney monorail. 3 minutes walking and they have shuttles that run constantly too. Room was pretty spacious for 3 and the staff was so friendly.
Stayed 3 nights in Jan 2024

6/10 Okay

Victor

Stayed 1 night in Dec 2023

10/10 Excellent

CHAN THONG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Jessalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located right off the Disney Resort monorail loop. Lovely staff. Large, quiet room, comfortable bed and nice selection of toiletries. The breakfast buffet in the Fontana room had many choices of Japanese and European foods. A little market inside the hotel has snacks, drinks and souvenirs. I would stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t expecting much since I stayed at great American hotel in same vicinity at our prior trip. This place blew me away. The room & bathroom are large for a Japanese hotel. Has separate shower & soaking tub. The staff is unbelievably hospitable. They are so helpful, patient, & kind. Not many hotels have a shuttle & entry greeter! Only drawback is the room is a bit dated. The wallpaper was peeling in some areas. Would definitely stay here again though.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jern

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, amenities and breakfast.
Stayed 2 nights in Oct 2023

8/10 Good

Wei

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel Okura is a traditional Japanese style hotel. From our 2 days stay, we found the customer service was exceptional. The hotel is well maintained and has a 7.11 style store. Airport bus is at your door step every hour which is extremely convenient. The not so good is the sound proof between rooms and weak aircon cooling. The bedding seems to be on the firm side. Overall, we enjoyed our stay. Thanks agian for the great customer service. Well done.
Stayed 2 nights in Sep 2023

10/10 Excellent

SIOK MEEN

Stayed 3 nights in Sep 2023

10/10 Excellent

Yukiko

Stayed 2 nights in Aug 2023

10/10 Excellent

Hsiao-Chi

Stayed 2 nights in Jul 2023

8/10 Good

Magaly, Del Mar

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very convenient to get to the Disney Parks and take a break in the middle of the day but I wish there were options to get more varied food at the hotel proper away from the park crowds.
Stayed 2 nights in Jul 2023

10/10 Excellent

Almar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend! The free shuttle to the train station was super convenient, but the location wasn't ideal for frequent venturing out into Tokyo because it was quite far from the city center. However, if you're planning to spend time at either Disney park, this is the perfect hotel: great staff, nice amenities, and pretty good food options.
Stayed 7 nights in Jul 2023

10/10 Excellent

Ronny

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Great hotel. Complimentary shuttle to Bayside and Maihama Station(transfer to Keio Line). Keio Line takes about 15 min from Tokyo Station to Maihama Station. Great staffs(helpful and courteous) and breakfast buffet. Will definitely stay here again.

2/10 Terrible

Michael

Stayed 8 nights in Jul 2023

6/10 Okay

Yoko

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Great location to go to Tokyo Disneyland. There is a free bus that takes you to the Disney locations. The buffet breakfast was delicious. My only gripe is the beds. They were so stiff and uncomfortable.
Stayed 1 night in Jul 2023

8/10 Good

katrease, san diego

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wish I could give half a star. The only negative is that the air conditioning was so weak and the room was hot. Everything else was perfect.
Stayed 3 nights in Jul 2023

10/10 Excellent

Kaori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Kaori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Mark, Twinsburg

Traveled with family
Disliked: Staff & service
It does feel more like a 3 stars hotel than a 5 stars hotel. The staff seem like they are more eager to serve the locals more than foreign tourists.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My avorite
We stay here almost every year. Although the facilities are older, we like it better than other hotels nearby because of the courteous staff, amenities, and location!
Stayed 4 nights in Jun 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay for my three days at the Disney parks!
Stayed 2 nights in Jun 2023

10/10 Excellent

Mary

Stayed 1 night in Jun 2023

6/10 Okay

Justin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very large rooms, but everything in the room is old and very worn.
Stayed 3 nights in Jun 2023

10/10 Excellent

Hiromi

Stayed 1 night in Jun 2023

10/10 Excellent

MILAN Z

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very spacious and nice hotel. Very close to Tokyo Disneyland and easy access to train for in and out of Tokyo.
Stayed 1 night in Jun 2023

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

6/10 Okay

anthony

Stayed 3 nights in May 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023

8/10 Good

Ryo

Stayed 1 night in Apr 2023

6/10 Okay

Yijing

Traveled with family and small children
Liked: Cleanliness, staff & service
Very generous size of bedroom but very old facilities
Stayed 1 night in Apr 2023

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location (to Disney parks) and great staff. Enjoyed our stay but the beds were VERY hard and pillows like sandbags. Breakfast buffet has a LOT, but pricey.
Stayed 3 nights in Apr 2023

10/10 Excellent

Piyarat

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall very good, recommended to stay.
Stayed 2 nights in Apr 2023

10/10 Excellent

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Si Mak

Traveled with family and small children
Disliked: Property conditions & facilities
It is quiet close to Disneyland, but apart from that, there are no other shopping areas nearby it. The room and furnitures looks old, you can also see dusts around table and light. I don’t think I will stay there again.

10/10 Excellent

Saori, Markham

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの皆さんはとても親切で丁寧で本当に素晴らしいホテルでした。また泊まりたいと思います。全部excellentにしたかったのですが、ひとつ残念だったのは朝食ビュッフェに英語でのメニューの説明がなかったこと。(例えばごはんの下にriceって書いてなかった)なので外国人の夫は何を撮ってるのか分からず食事を選ばなければなりませんでした。外国人も日本に観光で戻ってきてるのでその配慮はあっても良かったかなと思います。

10/10 Excellent

Hirono

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been using this hotel whenever I go to Tokyo Diseyland/Sea. Very clean and great customer service. Good breakfast buffet. The only downside is that if you go back to the hotel after spending all day at the parks, their drug store on the ground floor is already closed. If you want to get food the only option is the small store inside Restaurant Terrace which only has expensive bento boxes (2-3 choices) fancy pastries, and bottled/canned drinks. They used to have draft beer and rice balls in the lobby. We miss them. We ended up going to a convenience store at JR Maihama Station to pick up some rice balls and cup noodles before going back to the hotel. Next time we'll take some cup noodles with us.
Stayed 2 nights in Jul 2022

10/10 Excellent

DeAnn, Fremont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Jay

Stayed 1 night in Jun 2022

10/10 Excellent

Maki

Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for visiting Disneyland Tokyo or DisneySea. The room was spacious, the amenities were great (nice cup and saucer set for tea), the bathroom / bathtub was excellent.
Stayed 1 night in Jan 2022

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable room but totally out of date.
The Okura had a great rooms with outdated equipment except for TVs. Good amenities in the room. However the lobby gift shop is like something in an old office building and the cafe is not impressive. Lacks the shops and other options like a real convenience store that you can find at nearby Hilton. This hotel needs a facelift and some serious updating.
Stayed 1 night in Dec 2021